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All reviews nice hotel shopping mall swimming pool shuttle bus junior suite town area buffet breakfast hotel is located flat screen tv housekeeping staff city view main restaurant short stay jesselton point sparks kota oposite
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Reviewed 24 November 2015 via mobile

Nice hotel. Adequate gym and the restaurant serves fairly good buffet range. Front staff are friendly and professional. The room is clean and spacious. The lounge is spacious but quite empty. And the location, it is just across imago shopping complex. 500 meters from the hotel is the slums of kampung air. So its a unique view.

Date of stay: November 2015
Trip type: Travelled on business
Thank RonBoyBoonBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 5 January 2016

Dear Ridwan H,

Greetings from Ming Garden Hotel & Residences!

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Ming Garden Hotel & Residences.

We are delighted to read your review regarding your stay with us, it gives us great pleasure to know you enjoyed your stay with generally positive reviews of our services provided by our team of dedicated members.

We hope the "unique view" did not disrupt your wonderful stay here in Ming Garden Hotel & Residences :) We would love to see you again in your next visit to Kota Kinabalu!

Kind regards,
Shauntay Dawn
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2015

Room is spacious and really a 4 stars hotel room at 3 stars price. Provided with all bath amenities and necessities for guests. Location near to airport and good for short stay travelers. Free Shuttle bus to downtown shopping malls. Free WiFi.

Date of stay: November 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank JacksonCassidy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 5 January 2016

Dear JacksonCassidy,

Greetings from Ming Garden Hotel & Residences!

Thank you for your kind words. We are glad that you had a great stay with us and for applauding the standards of our comfortable rooms, unbeatable location, complimentary WiFi and shuttle bus services.

We would love to see you again in your next visit to Kota Kinabalu. Have a great day ahead! :)

Best regards,
Shauntay Dawn
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015

A good place to stay with the family. Lots of varieties on the breakfast buffet. Large swimming pool but the water was cold when we stayed there. There are free shuttle service from hotel to the shopping centres.

Date of stay: December 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank Inderashah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 5 January 2016

Dear Inder1323,

It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences.

We are delighted to know that you enjoyed our state of the art facilities, the complimentary shuttle service, and swimming pool with a thumbs up on our culinary fares.

Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future.

With best regards,
Shauntay Dawn
Communications Manager

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Reviewed 6 November 2015

We booked hotel room but fully booked so they gave us residences room cause we checked in late night. But the check in counter didn't informed us which wayto went up to the residences so that we went up and down. This is one bad, Not everyone know which way to go.

The residences room with a king size bed, its comfortable. Kitchen area clean and neat, aircon was cold. The washroom is small with no hair dryer provided. the soundproof was bad, we can heard others closed the room loudly.

Parking were full everytime even though its free, but no place for us to stop, we need to move our car during midnight. Without a car, you cant go anywhere, even though Imago Kk just opposite but no way for you to walk through the highway.

Breakfast is good with lots of varieties but for refilled wise, too slow.

Date of stay: November 2015
Trip type: Travelled as a couple
Thank ATTLWSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 5 January 2016

Dear ATTLWSE,

Greetings from Ming Garden Hotel & Residences!

I would like to thank you for your complimentary review on TripAdvisor, following your stay with us. This will certainly motivate our team to continue to deliver the best service to all our guests. It is always very rewarding to receive such compliments, and also to receive criticism to better ourselves in terms of service excellence.

Thank you once again for sharing your experiences with us and we look forward to welcoming you back to our hotel in the near future.

Warm regards,
Shauntay Dawn
Communications Manager

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Reviewed 2 November 2015 via mobile

Decided to stay a night with family. Went to see agoda.com and saw attractive rate. Called up hotel reservation but its was closed. My call was transfered to Desk. I have requested to have same rate since it was last minute and reservation closed knowing the fact if I make booking they probably wont able to see my last minute booking but she mentioned not possible and need to make the booking through internet if want to have same rate. Fair enough I made the booking through internet. 2 hours later my family check in but theu could find my name so probably no one still checking my booking it is come through or not. Because of that I have to come personally to check in and my family have to wait till I come.

I was assisted by Duty Manager Alfons. Managed to locate the booking. Checked into the 2 bedroom. Relatively its a new rooms with a new nice view of part of kk.
The room is huge and had pantry area with refrigerator. A master bed room attached with the toilet and a tv. 2nd room doesnt have tv with wide single bed and big lounge area with balcony. The only thing thats alwaya worry me its the toile at the lounge area. Because the door made from glass and its frosted from top until you knee height if you come with small children I am very sure they are anxious to bent down and want to see who is inside especially the toilet bowl just in front of the toilet door. Its doesnt have lock means if anyone mistakely push in the door they will see you seating on the toilet bowl. Parking very spacious and safe. Nice new hotel and I would definitely will come again to stay

Date of stay: October 2015
Trip type: Travelled with family
Thank BMWMotorrardRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGHR_Management, Public Relations Manager at Ming Garden Hotel & Residences, responded to this reviewResponded 5 January 2016

Dear BMWMotorrardRider,

Thank you for taking time out to provide your valuable feedback following your recent stay here at Ming Garden Hotel & Residences, Kota Kinabalu.

I am delighted to know that you enjoyed your recent holiday with us and sincerely appreciate you taking the time to post a review of your experience. We are delighted to read that you have been overall impressed with the quality of our hotel and services.

Thank you for acknowledging so many positive elements of our hotel. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stays with us.

Looking forward to see you again soon :)

Warmest regards,
Shauntay Dawn
Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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