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Review Highlights
Clean and efficient

The subway is the most efficient way to get around Tokyo. Day passes are available if you plan on... read more

Reviewed 22 October 2018
Seattle, Washington
Great safe

Great service movimiento Safe, neat healpful people, they go all the way to asisst you, best way to... read more

Reviewed 24 September 2018
richard m
Ciudad Juarez, Mexico
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All reviews escalator fare passes platform subway companies exit jr lines map signs card station route english japan
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Reviewed 20 March 2018

Tokyo subway is well organized, affordable and easy to navigate. The initial view of the subway map looks complicated, but once you use it a few times, it is very easy to use and gets you to neighborhoods and regions easily and efficiently. There are two subway companies, one public and the other private. The tickets for one are not compatible with the other. The E (Oedo) and Z (Hanzomon) lines are private. The subway lines are indicated by color, letter (usually the first letter of the line eg. G for Ginza), and station number. Therefore, you can easily remember the station color, name and number such as G10. This makes it quite easy to navigate. There are ticket machines outside the gates that have an English option. You can search the fair by station name or location. This makes it easy to get the correct fair. The machine accepts money and gives change and a ticket. The ticket is required for exit so once you pass through the gate, get your ticket back. If you do not get your ticket back, you may require a transfer ticket. There is usually an attendant at each exit that can assist you. Staff are friendly and helpful and usually know enough English to understand and help you. All of the stations are indicated by both Japanese and English labels so pretty easy to get around. All of the stations are announced in Japanese and English when you are on the train. The subways are very crowded, but very quiet with little chatter or noise from riders.

Date of experience: March 2018
1  Thank bala793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2018

At first, we were somewhat lost because there are so many lines and options to go to point B from point, but after a day of sightseeing, it gets easier. If you ever need help, the security personnel are happy to help you.

Date of experience: February 2018
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

Do yourself a favour: convenient and inexpensive subway travel while in Tokyo!

Be aware that the Tokyo Subway System is composed of 2 lines: the Tokyo Metro Line AND the Toei Line. We almost made the mistake of buying a Tokyo Metro Line pass, which would not have covered all the stations on the subway system map.

Instead, we bought the Tokyo Subway 3-Day Ticket which covers both lines. (Note that the JR Train System is not part of the subway system.) The 3-Day Pass costs 1,500Yen and the three days start when you first use it. (2-day and 1-day passes are available, but cost more per day of usage.)

These Tickets (Passes) are available only to tourists. You will need your passport (which will be checked for your tourist arrival stamp). You buy your Passes at any BIC Camera Store in Tokyo (go to the store's Information Counter). We bought our first 3-Day Pass at the BIC Camera Yurakucho Store (exit D4 Yurakucho Station); our second 3-Day Pass at the BIC Camera Shinjuku Store.

As an example, one day we travelled from Keio Plaza Hotel to Sengakuji Temple (47 Ronin cemetery); then, to Hibiya Park; then to the Kabuki-za Theater; then back to Keio Plaza Hotel. I have just checked online: the fares are 270+300+170+270, for a total of 1,010Yen for one day's travel. The 3-Day pass costs 500Yen per day.

Date of experience: November 2017
2  Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017

People are always frightened by the messy-looking subway map, but it is in deed easier than you think. Once you can identity the difference between subway, JR and private rails, and there are 2 operators in Tokyo subway (Private Tokyo Metro and government owned Toei Subway), everything becomes easier. They apply separate fare system so if your journey involves interchange between subway lines operated by 2 different companies, you will be charged twice. There are station numbers to help you to remember your stations.

Tokyo subway services are on time by seconds. I am quite impressed by their accurate timetable for such a frequent service. Moreover, I love there is a chart on platforms or on LCD screen to show the positions of escalators, staircase and lift so that you can leave the platform as quick as possible if you are in a hurry.

Trains are modern, with clean sofa seats (unlike those dirty seats in London). People are considerate as they don't talk loudly or talk on mobile phone. Newer trains (eg. Ginza Line) use LCD screen to show you all the information while older one still have a lighting map. The later built Oedo line is quite deep and trains are in mini size. One thing you can only find in Japan is to watch the driver driving a train and able to see the front view.

Platforms are also clean and have platform gates. Vending machines are available for your hot coffee, green tea and even ice cream. I love them. However, most interchange stations require changing of levels, which is not as convenient as Hong Kong MTR.

The fare is cheap compared to London but more expensive than Hong Kong, but its service deserves the fare as staffs are helpful even some of them don't speak English. Prepare yourself an IC card for both transports and shopping.

Date of experience: April 2017
Thank Hilton_Leung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

This is one of the free route maps for the Tokyo Subway.
All stations have an English signage and are very easy to use as well as cheap.
You get a similar map at each auto ticket machine which is also in various languages, so very simple to use.
Locals are also very friendly and helpful if you need assistance.
Just work out the fare to your stop which is clearly marked, pay it and get on the train.
Trains are all well signed so easy for English speaking to get around.

Date of experience: July 2017
Thank trevorc559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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