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Reviews (886)
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9 - 14 of 886 reviews
Reviewed 2 May 2018

From the door greeting and whisking away of luggage to our room, this hotel really does stand out. Excellent service everywhere we went, clean room with good amenities and wi-fi. Good nights sleep.
We did stay on tower upper floors which gave great views and access to the club lounge 10am to 6pm for coffee/tea only, not like a regular club room strangely.
We didn't use restaurants (theres's a super Eggs'N'Things next door for breakfast), but did use the bar named Seaguardian II which is amazing and steeped in history.
Great hotel and happy to use again, just remember it's a little way from Yokohama CBD, but great for Cruise terminal and Chinatown.

Room Tip: We enjoyed tower high floor
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank IvanNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
宿 泊, マネージャー at Hotel New Grand, responded to this reviewResponded 9 May 2018

Thank you very much for your kind comments to our hotel.
I am really glad to learn that you enjoyed your stay overall including “Sea Guardian 2”. This traditional bar has hosted many Japanese celebrities and dignitaries such as famous novelist, Jiro Osaragi and movie star, Yujiro Ishihara. We hope you will continue to visit Yokohama in all seasons and stay for a much longer time at Hotel New Grand.

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Reviewed 26 April 2018

This is the hotel Douglas MacArthur stayed before September 2, 1945 and wrote his famous speech. My husband and I stayed at its MacArthur suite with elaborate furnishings including the writing desk MacArthur used. It has been improved to be the finest accommodation in town, with the jacuzzi bath tub and all. Very pleasant.

Room Tip: Corner suite
  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank PueoKupaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
宿 泊, マネージャー at Hotel New Grand, responded to this reviewResponded 5 May 2018

We thank you very much for staying at our McArthur’s Suite on your previous visit to Yokohama and I am very pleased to learn that you liked our room so much. We wish both you and your husband many serendipitous encounters on your travel around the world hoping your returns to Hotel New Grand in the future.

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Reviewed 23 April 2018 via mobile

This Historic Hotel is a truly joyous experience. The staff are simply superb. The rooms are large, bright and airy with amazing views. We were afforded every courtesy and luxury.
The bars and lounge areas are delightful. The Normandie Restaurant provides a really good breakfast buffet.
After 14 nights in sheer hell in an Apa Hotel in Tokyo we thought we had died and gone to heaven. Sadly we were here only for one night. Strongly recommended to anyone hoping for International standards in a hotel in Japan.

Stayed: April 2018, travelled as a couple
Thank Quayline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
宿 泊, マネージャー at Hotel New Grand, responded to this reviewResponded 5 May 2018

We thank you very much for posting your review. I was thrilled to hear your generous comments and gladly inform you that I conveyed your kind words to all our staff including our restaurant. We are proud to offer high quality breakfast with the spectacular view from the window facing toward Yokohama bay at our main dining room. It becomes a great place to enjoy superb French Lunch and dinner in a beautiful ambience. We look forward to welcoming you back someday in the near future.

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Reviewed 20 April 2018 via mobile

We always stay here thanks to a great tip from one our Japanese friends. Great service you will not be disappointed. This time both us and the couple we’re traveling with got upgraded to the suites on the 17th floor. That was awesome. After flying all day it felt great to soak in the tub.

The staff is always so friendly and accommodating. I would definitely recommend Hotel New Grand to a friend and anybody else who is looking for an excellent place to stay in Yokohama. Another plus is that it is so close to the cruise terminal. Close enough to walk if you want.

Stayed: April 2018, travelled as a couple
1  Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
宿 泊, マネージャー at Hotel New Grand, responded to this reviewResponded 5 May 2018

We appreciate your patronage being extended to Hotel New Grand and kind feedback about your stay with us.
We can’t thank you enough for your thoughtfulness of recommending our hotel to your friends and everybody else referring to Trip advisor.
We hope to welcome you back again soon and we will do our very best to service you whenever you come back to our hotel, your home away from home.

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Reviewed 10 April 2018

We stayed here two nights and hated to leave. Everything was perfect. Our room was a spectacular premier suite, which looked out over the bay. The service, from the front desk to the bellhops to the maid service were all excellent. Chinatown is a about a block away and the local city bus, which takes you to the Tower for shopping, stops right in front of the hotel. English is spoken very well here. The hotel has an interesting history of famous personages who stayed here over the years. Would definitely stay here again.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank janehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
宿 泊, 支配人 at Hotel New Grand, responded to this reviewResponded 18 April 2018

We are very delighted to learn that you would like to visit us again and grateful with such kind words you gave us toward our staff. We do hope our hotel will become your home-away-from home in Japan. We look forward to seeing you again in the near future.

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