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1 - 6 of 996 reviews
Reviewed 11 February 2020

As soon as you come out of Otaru station, you'll see this hotel right across the road. They staff are great and it's incredibly clean and well maintained. The room size is decent for Japan too!

They also have saunas/ Japanese public baths but we never used them as we just didn't have time during our short stay.

Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank Bazahar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travel813146, frontdesk at Dormy Inn Premium Otaru, responded to this reviewResponded 19 February 2020

Thank you for you had staing DORMYINN PREMIUM OTARU.And we appreciate to your happy and honor comments in your post .We felt happy to recept word about cleanliness in particular.
In these weeks, people afraid to visit to far east asia and going out . We think that to keep sanitary rooms and facilities is most important misssion of us.All of our staffs and hotels are doing best to it.
We and our hotels are waiting for your visit of next time.
frontdesk Inoue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019 via mobile

Love the location - across the street from Otaru station. The room was not spacious but quite functional.
My kids really enjoyed free ramen and lovely breakfast spread. I enjoyed the onsen very much. Will definitely stay here again.

Date of stay: December 2019
Trip type: Travelled with family
Thank Mommyandhermonkeys
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travel813146, frontdesk at Dormy Inn Premium Otaru, responded to this reviewResponded 5 January 2020

Thank you for you had staing DORMYINN PREMIUM OTARU.And we appreciate to your post with your fun feeling,Especially we were glad to your children rejoyced our ramen.In these years,japanese style ramen is liked whole world,and we hope to recieve guests warmly as ramen anytime.We and our hotels are waiting for your visit of next time.
frontdesk Inoue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2019 via mobile

Pros:
- very good location near otaru train station surrounded by restaurant and cafe, and also near seafood market
- free ramen at 9.30pm and free morning coffee at hotel lobby
- the hotel have onseen
- staff can speak english
- every floor provided vending machine and ice cube. Some floor provide soft drink some alcohol only vending machine
- the room is clean, with basic necessities like tooth brush, comb, shaver are provided
- free 2 bottle of mineral water every day, tea, coffee also provided in room
- hot water works very well
- the room have authentic japanese style
- the hotel using a unique music box song thru the room alley that bring charm
- during our stay the room is noise proof not heard any noise from the outside.

Cons:
- hotel lobby is small
- hotel car drop doesnt have cover. It will be problem during rainy day.
- the room is very very small. We order a room with 2 adults and 1 kid (6 years old). Its even harder if you bring lot of bags. No space to move.
-the toilet also very small, tight space with low roof. No bath tube.
- the place to hang clothes is only for 5 clothes maximum
- free wifi is very slow, almost not working
- tv is out of date
- heater is not very warm at night still feel cold

Date of stay: December 2019
Trip type: Travelled with family
Thank CuriousTraveller81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travel813146, frontdesk at Dormy Inn Premium Otaru, responded to this reviewResponded 24 December 2019

Thank you for you had staing DORMYINN PREMIUM OTARU.And also thank you for your post in detail and
with ingenuous opinions.We are glad to your understanding for style and design of our facilities especially our BGM and cleanliness of room.These are our feature and basic one of welcoming
But we apologize to inconvenience of some facilities inspite of your praises.In particular , WiFi is one of
problem need to resolve urgently.
We felt that your severe comments are expression of deep affection within yourself.
We are afraid,we and our hotels are waiting for your visit of next time.
frontdesk Inoue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2019

We have just ended our stay here. Having heard a lot of good things about Dormy Inn chain so decided to stay here.
Pros
Breakfast was good.
Onsen was good.
Room size was big

Cons
Shockingly bad service. The guy who checked us in did not explain anything. Did not smile. We did not know how the onsen works, when to check out, where to go for breakfast. He just thrust us the English pamphlet whereas I noticed that the other Japanese who checked in was given explanations. This is the minimum expected of the reception at a hotel. Did not receive the usual Japanese hospitable greetings when we entered the hotel after a day out as with the other hotels in Japan.

Date of stay: December 2019
Trip type: Travelled with family
Thank megmum0307
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 November 2019

It is just a few minutes walk from Otaru train station, you can walk easily to a lot of restaurants & attractions. Apart from fresh seafood at the Japanese style buffet breakfast, there were also some interesting local items. Late evening they serve small bowls of hot noodles to guests. The female onsen is nice but small, it was very crowded at night & then there was just me during the morning time. I definitely recommend staying here.

Date of stay: September 2019
1  Thank MarJoHK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Travel813146, frontdesk at Dormy Inn Premium Otaru, responded to this reviewResponded 7 December 2019

Thank you for you had staing DORMYINN PREMIUM OTARU.And also thank you for your post in busy and so in detail.We apologize to make you waiting and inconvenient in onsen.We realized the necessity to improve description and other more.We appreciate and glad eapecially for your praises Inspite of this case.
We are afraid,we and our hotels are waiting for your visit of next time.
frontdesk Inoue

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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