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Traveller rating
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6
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1 - 6 of 264 reviews
Reviewed 16 December 2019

This was the best hotel in our trip. We enjoyed staying here so much. The staff were all very lovely and accomodating. The breakfast was superb with extensive selections. We stayed in the room with private hot spring which was big enough for 3 adults, and the hot spring water even come out from the shower head was really a plus.

Would definitely come back and stay here again.

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
2  Thank VBeary
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 September 2019

We booked the special suite with its own onsen and full Kaiseki 8 course dinner so it was expensive but well worth the cost. The staff were wonderful, the suite lovely with a nice view and the onsen hot as it should be. We are quite picky eaters but the staff tried very hard to adapt to our tastes but still give us a high class elaborate Japanese dining experience. If you want an insight into a high class ryokan but with some western conveniences (like western beds although the special suites also have a Japanese style room) and are prepared to pay for the experience then I highly recommend the Otaru Furukawa.

Room tip: Choose the special suite with its own onsen and vies of the canal
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Andrew K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 September 2019

At first glance, the hotel appears somewhat bizarre but our stay there is wonderfully cozy and homely. We booked the Canal View room and that comes with a cute little balcony complete with a hanging birdcage seat. The room is wonderfully decorated like someone's home. The staff were super friendly and check-in process is super efficient Parking costs a very reasonable 500 yen for the stay. The Otaru canal is within easy walking distance. The breakfast is wonderful with an extensive Japanese and Western selection with freshly baked breads. We would highly recommend this hotel for location, friendly staff and value-for-money.

Room tip: The canal view rooms are worth paying for!
Date of stay: September 2019
    • Value
    • Location
    • Service
2  Thank Ching Liang C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 July 2019

Understated exterior--you could easily walk past it without knowing it was there. We had a lovely, large room with a great view of the harbour. Saw our cruise ship come in. Booking private time in the onsen was great. Sure, it was hot, but that is the point.

Room tip: Ask for a room overlooking the water.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Storyteller297665
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 January 2019 via mobile

They discriminate against customers and are very unfriendly. I do not want to go again. From welcome drinks to towels, hotel staffs discriminate their customers. The worst is the unfriendly staff. It was the worst trip.

Date of stay: January 2019
Trip type: Travelled with friends
3  Thank TrailBlazer807276
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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