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“A reasonable hotel situated close to Vic Falls but too many mosquitos”

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Protea Hotel by Marriott Livingstone
Ranked #5 of 18 Hotels in Livingstone
Certificate of Excellence
Reviewed 7 November 2017

The hotel is well located, being close to the Vic Falls, the staff were friendly and the general lay-out is attractive. However, the mosquitos were everywhere, which was possibly not helped by the fact that courtyards with pools/fountains (both running and still water) are a main feature of the decor. Obviously mosquitos are to be expected given it is Africa but they were excessive. The room was adequate with a good shower that did not result in water all over the floor every time it was used. The conference facilities were good although the lighting could be improved.

  • Stayed: October 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Phyllis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaLVI, General Manager at Protea Hotel by Marriott Livingstone, responded to this reviewResponded 8 November 2017

Dear Phyllis A,

Thank you for your feedback regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are pleased to hear that the STAFF were friendly and that the facilities were conducive to your needs.

Please be assured that all your comments have been addressed in detail with the relevant management and STAFF. It was our pleasure to accommodate you and we look forward to welcome you back again soon.

Kind regards,

Tanya S

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5 - 9 of 284 reviews

Reviewed 7 November 2017 via mobile

We stayed 4 nights - had 5 people and 2 rooms
The best thing we experienced at this hotel was the friendliness of the staff. We forgot the baby spoon in dining area and the next morning they came to find us to return it. There was fresh ice water with fruit always available in the lobby.
The mosquitos are the only problem - they are plentiful! While Cleaning of the rooms they should keep outside door shut! Every time you open the door 10 come in!
Breakfast was excellent the pool area is nice - we were there when wind came up and pool was filled with leaves and stems but was quickly cleaned and perfect again.
Their food in the restaurant in the evening was very good as well- we had steak, fish and samosas all very well prepared and service was pleasant
We booked a helicopter tour through the hotel and they were efficient

Stayed: October 2017, travelled with family
Thank inprint40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaLVI, General Manager at Protea Hotel by Marriott Livingstone, responded to this reviewResponded 8 November 2017

Dear Inprint40,

Thank you for your feedback regarding your recent stay with us. Your comments, together with the others we receive, are being analyzed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Thank you for choosing to stay with us and we hope to have the privilege of welcoming you back again soon.

Kind regards,
Tanya S.

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Reviewed 29 October 2017

We stayed two nights and visited Victoria falls on a day trip. We also went to a game reserve where we got to see white Rhinos!

The breakfast was great.. Rooms were clean and well maintained. There are several restaurants in town which can be easily accessed by taxi. I would recommend this hotel.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Ram232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaLVI, General Manager at Protea Hotel by Marriott Livingstone, responded to this reviewResponded 30 October 2017

Dear Ram232,

Thank you for your positive feedback. We are delighted to receive your compliments regarding the great breakfast and clean rooms. Please be assured that we will congratulate the STAFF for their exemplary service.

Thank you for choosing to stay with us and we look forward to welcome you back again soon.

Kind regards,
Tanya s.

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Reviewed 19 October 2017 via mobile

The Hotel is great for the business visits . the staff is really friendly. The food is good, Cupachinos -Great!

Overall I can only say it is good. The issue is the location next to the railway. Early Train and late night passing did bother with noise.

The real issue was the mosquitos...yes it is Africa, but you expect from Mariit that the room will be free of mosquitos. I would recommend that staff ensure upon cleaning to ensure all mosquitos are killed and rooms are sprayed -teach them to spray above curtains and dark corners. After killing around 15 mosquitos, the room was great. Nice hot showers and Wifi is good.

Possible Experience and Critic also positive.

Stayed: October 2017, travelled on business
Thank Bernardvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaLVI, General Manager at Protea Hotel by Marriott Livingstone, responded to this reviewResponded 20 October 2017

Dear Bernardvt,

Thank you for your positive feedback regarding our friendly STAFF and good food.

It was our pleasure to accommodate and we hope to have the privilege of welcoming you back again soon.

Kind regards,
Tanya S.

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Reviewed 18 October 2017

stayed for 2 nights while attending a business meeting. The room was comfortable and fresh! The courtyard is breath-taking, lots of water features, hats off to the gardener! it was relaxing to sit in the courtyard area, listening to the sounds of the water fountains.
Breakfast was good, freshly prepared....a plus considering the blistering heat with summer temperatures of 40 degrees Celsius. Was disappointed with the crockery though...It is white china that has become dis-coloured so that it seems as though it was not thoroughly cleaned and honestly a little disgusting!
The staff were very helpful and attentive to clients, which was excellent.

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank PatriciaChilaisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ProteaLVI, General Manager at Protea Hotel by Marriott Livingstone, responded to this reviewResponded 19 October 2017

Dear Patricia,

Thank you for your feedback regarding your recent stay. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are delighted to receive your compliments regarding the clean rooms, good breakfast buffet and our helpful and attentive STAFF.

It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

Kind regards,
Tanya S.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Livingstone

Address: Plot 2110 Mosi-Oa-Tunya Road, Livingstone 10101, Zambia
Region: Zambia > Southern Province > Livingstone
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 18 Hotels in Livingstone
Price Range: HK$1,220 - HK$1,979 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Protea Hotel by Marriott Livingstone 3*
Number of rooms: 80
Official Description (provided by the hotel):
Protea Hotel by Marriott Livingstone is a Livingstone hotel located on the outskirts of the city, the tourism capital of Zambia. We sit adjacent to the Falls Park shopping and entertainment complex, so there is never a shortage of things to do around. Protea Hotel by Marriott Livingstone offers deluxe rooms with air-conditioning, tea/coffee making facilities, electronic safes, electronic door locks, telephone and DSTV. There is an in-house restaurant, bar, swimming pool and two conferencing facilities. The famous Victoria Falls is a mere 10kms from the hotel, making Protea Hotel by Marriott Livingstone the perfect venue for sight-seeing and more. Nearby leisure activities include bungee jumping, white water rafting, fishing, helicopter rides, golf, game viewing, gorge swing, a crocodile park and many more. ... more   less 
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