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All reviews golden lotus mi casa rocking chairs beachfront bungalow shuttle bus beach bar tennis courts beach is lovely plenty of sunbeds kids club large pool old town stayed here for nights sun loungers shuttle service vietnamese food laundry done
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Reviewed 19 August 2018

Comfortable room number 211, restricted view but otherwise good.
Breakfast selection very good, western and Asian, great breads. Croissants were good, a good guide to the bakery as can be dry.

The restaurant near the beach (Asia and Italian foods),Had pork ribs , rather tough.
Dined at the main restaurant on our last night and had an excellent meal.

Some good local restaurants across the road from the hotel.

Tour desk extremely helpful.

Main desk excellent, needed copies of our Visa for departure and copy of lounge booking at Bangkok. Desk said email them and they then printed out and sent to our room.

Laundry fast and not overpriced.

Free shuttle to Hoi An old town, gives you approximately three hours in the town.
Taxi costs US$5 one way.

Transfer to from the airport US$33

Did not use the pool, but looked good. Beach was good, plenty of sun umbrellas.

Beach bar happy hour 5PM to 7PM., and bar near entrance I think was 8PM to 10PM. Buy one get one free.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank 428phillipw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 24 August 2018

Dear Phillip W,

it was assured that you had great stay and details you have mentioned just some of the facilities and services we offered at the resort. Meanwhile I would be looking at the points you offered for improvement and I have talked with concerned departments to take care of ensuring all areas are reached at excellent level. Thank you for your stay and we look forward to another chance to serve you better.

best regards
van dung le
room division manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2018

Being budget conscious New Zealanders, this was our only stay at a 5 star resort in Vietnam among several other 3 and 4 star locations. The real difference was in the environment. Huge pool with lawns around and plenty of space between each accomodation garden villa. Meant I never felt crowded out in the pool even when lots of people out and about. Beautiful environment extended to restaurants and bars as well. Amazing buffet breakfast with excellent service and nothing too much trouble - I was able to get really good quality green tea which I found often not available.

Our Garden View room was similar quality inside to rooms in the 3 and 4 star hotels except that the bed was actually quite a bit smaller for some reason. That was the only slight annoyance - the mattress was too small for the base and resulted in cursing from a couple of banged shins before we got wise and put something obvious on the corners so we didn't run into them accidentally! Lovely to have our own little private balcony and able to hang up wet togs outside (couldn't do this at other locations). We chose not to eat at the hotel - besides breakfast which was included in our room rate. Just too tempting to eat at one of the many excellent small local restaurants directly across the road which were generally less than 1/2 the price and serving both local food and some western food as well.

I also found it odd that there was a rental charge for hiring bikes - in town the 3.5 star hotel included free bike hire. Just an odd thing, not a biggie. Hubbie enjoyed the gym and there also seemed to be excellent facilities for children (which we didn't use).

Yes, I would stay here again if I wanted to do the same as this time and have a chilled out stay and enjoy being around the pool for a large proportion of the day.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank 459Helen63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 25 August 2018

Dear 459Helen63,

Thank you very much for your comments on Tripadvisor and I was impressed that you enjoyed the stay in our resort which you found the great environment, comfortable huge pool and garden with lawns around and mostly the space of the hotel had released all stresses making travellers relaxing especially the beach as well as the restaurants we offered.Currently we continuously fine tune one by one the interior of the room ensuring high quality of decoration and all same to material setting-up we really want to bring the friendliness and the feeling of Vietnamese house to our guests who travel to look for the typical style of Vietnamese living and houses. Thank you also for the rest of comments that we take to consider for example the bicycle for rent etc. We definitively improve in no time as your comment is to contribute the extension of excellency and high quality products. We look forward to your next stay.

best regards
van dung le
room division manager

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Reviewed 16 August 2018

Our last few days in Vietnam were at the Palm Gardens Resort. Our room was large and very handy to the pool on the ground floor. The rooms were grouped i locations across the resort with villas near the sea.

Friendly staff, great Japanese Restaurant and options for happy ours at different locations across the resort - try the local 3 for the price of two Larue beer.

Fab pool and if you like them swim at night, the small local bats swoop past and sip from the pool as you swim.

Take time to pool your self with a massage - it was awesome.

  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Alneatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 24 August 2018

Dear Alneatz,

I am assured that the room you had was so convenient as handy to the pool and beach it had given you a great stay. I thank you for making your feedback on Tripadvisor telling how great your holiday was. I will pass your compliment to our staff members for working encouragement and we do look forward to another chance to welcoming you back at the resort.

best regards;
van dung le
room division manager

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Reviewed 15 August 2018

DELUX Garden room.
on the beach , 10 min from the city center.
2 restourants one Japanies.
free WIFI
FREE SHUTTLE TO THE CITY CENTER 4 TIMES A DAY
buffet breakfast
very nice swimming pool
clean beach.
we would love to come back

Room Tip: deluxe ocean view
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank רפי ר
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 16 August 2018

Dear רפי ר,

Thank you for listing how you did enjoy the facilities and the service we are providing at palm garden beach resort Hoi an. Your compliments are great reward for our team members who always strive their best for our guests'happiness and satisfaction. Thank you for sharing your high evaluation of your stay on Tripadvisor. We look forward to welcoming you back at the resort.

best regards
van dung le
room division manager

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Reviewed 15 August 2018 via mobile

Stayed 5 days. Right on beach. Great pool .
Shuttles to hoi an historic centre 4 times a day. 10 min drive . Taxi around 110k d.
Amazing breakfast mix of vietnamese and western. You won't need lunch!
Desk very helpful in booking tours or advice.
Room service and room good.
A great base to explore hoi an or surrounds.
Cheap eats , mini marts for beer and laundry just across road too.

Stayed: August 2018, travelled as a couple
1  Thank antnChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VAN DUNG L, Người quản lý at Palm Garden Beach Resort & Spa, responded to this reviewResponded 16 August 2018

Dear antnChris,

Thank you for your sharing your value of stay on Tripadvisor and I am very happy to read that you had 5-day enjoyment and full happniess by the service and the facilties palm garden beach resort Hoi an offered. I will also pass your information to team members as a greater encouragement of their daily works and we will keep our service better everyday. Thank for your stay and we hope to have another chance to serve you again at our resort.

best regards
van dung le
room division manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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