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3 - 8 of 3,844 reviews
Reviewed 20 September 2021 via mobile

A very beautiful and wonderful hotel, the reception and cleanliness are also wonderful, and the food is very delicious, especially the Italian-Mexican food when we booked it. The place was full of food, the room was quite good, the pool was great and large, the morning activities were wonderful, the night DJ (the bar) was wonderful and the parties were very beautiful, especially the Pharaohs’ growth party, it was an interesting episode Many thanks to the Hotel Asteria staff especially About animation team.

Date of stay: August 2021
Trip type: Travelled with friends
Thank Sunshine64256033812
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Firuze Tokgoz, Müşteri Hizmetleri / Ön Büro at Asteria Kremlin Palace, responded to this reviewResponded 5 weeks ago

Dear Guest;
We would like to thank you for your comment. We would like to mention that this nice comment is very motivated by us.
Make sure that your comment is shared with management and staffs.
We hope you will be visiting the Asteria Kremlin Palace hotel again in the near future.
Best Regards
Guest Relations Manager
Firuze TOKGÖZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2021 via mobile

Our favourite food outlet at the Kremlin Palace is without a doubt the patisserie opposite the reception.

Emine Hanim and her team run a tight ship. The place is clean and very organised. When you walk past in the mornings the smell of fresh patistry is so inviting. The Turkish Poca is freshly made in the oven and melts in your mouth. My favourite is the cheddar cheese Poca. If you go early enough they are still warm fresh out the oven.

Emine Hanim is professional, kind and so attentive. I can’t compliment her enough.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank NorthStar33228983656
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Firuze Tokgoz, Müşteri Hizmetleri / Ön Büro at Asteria Kremlin Palace, responded to this reviewResponded 11 September 2021

Dear Guest,
Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality.
It is nice to hear that you had a good time at our hotel and you could enjoy your stay.
We wish you all the best and are hoping to welcome you again at our hotel.
Yours sincerely,
Guest Relations Manager
Firuze TOKGÖZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2021 via mobile

Great rest!Daughter like to visist Animation club,there works great girl personal!Mu daughter liks to play with animation girls!I can safely restore children for them!We like this placae,we would like to retur to this hotel!Beatiful place!

Date of stay: September 2021
Trip type: Travelled with family
Thank Diana K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Firuze Tokgoz, Müşteri Hizmetleri / Ön Büro at Asteria Kremlin Palace, responded to this reviewResponded 6 September 2021

Dear Guest,
First of all, we wish you a pleasant day as the Asteria Kremlin Palace family. Thank you for sparing your precious time for us and conveying this nice comment to us. Being satisfied and happy with our services and especially sharing this situation on the comment site motivates us to offer more.
We would like you to know that we will always be happy to host you as our guest at our facility.
Regards
Guest Relations Manager
Firuze TOKGÖZ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2021 via mobile

One of the awful hotel I have ever been.The room and bathroom was quite rundown and not comfortable.All the facilities was old!The corridors were so dirty!The management was so poor!The entertainment was really boring!All night the had live music with same songs!The didn’t perform any international songs! The didn’t consider the other nationalities for playing songs!only Turkish and Russian songs!They couldn’t Speak English!The quality of the food was bad!The fruits were small with spots on them and bad quality!Most of the food were salty! Every time same food!They didn’t have any special programs for their dinner time like the other hotels!I really disappointed why I didn’t choose my pervious hotel which was Orange County Kemer!Everything in Orange County were perfect!
The only things which was good was the guest relations department and the bars specially the lobby bar!I wanna thanks to Ceylan Oku, she was very perfect in the bar and professional and also have good attitude!

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank Mahsa M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Firuze Tokgoz, Müşteri Hizmetleri / Ön Büro at Asteria Kremlin Palace, responded to this reviewResponded 28 August 2021

Dear Guest;
First of all, we would like to thank you for your comment that you have taken the time and sent it to us.
We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction.
In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.
We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.
Regards
Guest Relations Manager
Firuze Tokgöz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2021 via mobile

The hotel is really great. There are different types of food and drinks. The staff is very friendly and helpful, the rooms are very clean and nice. This hotel has a lot to offer, I would especially like to emphasize the service that the animation team offers. One member of the team was extremely kind and helpful, and that was Kristina, she was in charge of yoga, aqua gym, darts and sometimes she led zumba classes. With the people of this team you can not be bored even for a second. There is a lot of activity during the day, and at night there is always some kind of show. I would like to recommend this hotel,because you will have great time.

Date of stay: July 2021
Trip type: Travelled with family
Thank Anela S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Firuze Tokgoz, Müşteri Hizmetleri / Ön Büro at Asteria Kremlin Palace, responded to this reviewResponded 25 August 2021

Dear Guest,
Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality.
It is nice to hear that you had a good time at our hotel and you could enjoy your stay.
We wish you all the best and are hoping to welcome you again at our hotel.
Yours sincerely,
Guest Relations Manager
Firuze TOKGÖZ

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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