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“Excellent service !!”
Review of Phuket Shuttle

Phuket Shuttle
Ranked #6 of 19 Transportation in Kathu
Certificate of Excellence
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Attraction details
Owner description: Instant confirmation for airport transfers - variety of vehicles available. Baby seats and boosters free of charge on request. Airport reps at meeting point 24/7. Fluent English support staff. Give us a try - you won't be disappointed!
Reviewed 29 June 2018 via mobile

Booked a vehicle rental with driver for 12 hours a minivan for 8pax. I got to say that the customer support is brilliant and fast. Ask anything and they will reply. The driver that I got is superb. He drive extra safe by means slow and steady. Unlike other driver in Phuket. Despite during the duration there is a hard time communicating in English and he forgotten a place that we wanted to go ended up missing the opening time but it’s fine. Everybody made mistake we get it. The pick up time is 1:30pm and we lasted till 12:45am. Through out the dinner/massage/Show he wait patiently for us and did not get himself food. We bought him food! He even open and close the door for us everytime we get off or get in. Is really worth it. When we get back home to our country when we figured out we left something. I emailed the customer support about it. They replied and even ask the agency responsible for the van to look precisely for the picture we left in the van. This show that Phuket Shuttle really treasure us as their top priority customer which this point deserve many honour from us. Will use this platform for vehicle rental with driver in future. HIGHLY RECOMMENDED !!!!

Thank Jason T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (248)
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"airport transfer"
in 17 reviews
"reliable service"
in 10 reviews
"great service"
in 24 reviews
"luxury suv"
in 6 reviews
"meeting point"
in 6 reviews
"pickup point"
in 2 reviews
"baby seats"
in 2 reviews
"regular taxi"
in 2 reviews
"professional driver"
in 2 reviews
"fuss free"
in 2 reviews
"transfer service"
in 3 reviews
"always on time"
in 7 reviews
"nice suv"
in 2 reviews
"karon beach"
in 7 reviews
"mini van"
in 2 reviews
"fixed price"
in 2 reviews
"speak good english"
in 2 reviews

23 - 27 of 248 reviews

Reviewed 29 June 2018

I have been caught by this company before. Both times the same story. There is no driver...its a girl holding a sign with your name and she phones for cab when you turn up. Probably works sometimes but when its busy you end up waiting up to 25 mins in the heat. Both times we ordered a car and both times ended up with an old minibus. Last time they refunded my money but this time I just couldnt be bothered as I dont pay up front. Far better to get hotel to order a car, costs a little more but at least if a problem occurs there is someone to talk to.....beware

Thank gravedigger7142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhuketShuttle-Rob, Owner at Phuket Shuttle, responded to this reviewResponded 30 June 2018

Your review is very ill-informed.
'there is no driver' - yes, that's because the drivers can't park outside arrivals, regardless of which company/hotel you book with - the drivers wait in the parking area and we have an airport rep showing names and greeting customers - they then call the driver from the parking area, which takes up to 5 mins (not 25).
Sometimes when availability of cars is low, we have to use the next available vehicle, which could be an SUV or Minibus. Most people enjoy the extra space after a long flight. Our vehicles are generally not older than 5 years.
To say you have been 'caught' by us is absurd. So you were so disappointed the first time that you came back again? It doesn't make sense.
I think its better if you spend your time digging graves rather than writing inaccurate reviews.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

We've been using Phuket Shuttle when we need transport in Phuket. Super convenient with online interface and email confirmation. The driver arrives promptly (actually usually even early), friendly, helpful. No complaints whatsoever.

They respond via Whatsapp too, which just makes things a lot easier overall.

Thank raydeejay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

We were 2 families so total 8 people. And we booked their service online for Airport transfers. They provided a good vehicle at the time suggested.

Best part is you have a pay after travel facility.

Thank EricGonsalves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 June 2018 via mobile

We use them from airport to hotel to begin with to be sure service was up to standard. Easy to find when exiting airport, just had to sit and wait for no more than 10 minutes for vehicle due to being very busy. Drive was great and explained at start that it was very busy on roads and would take longer than normal. We had no issues at all and again used them to transfer back to airport without any issue. Will use again on next trip forsure.

1  Thank 239lindenf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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