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Reviews (3,083)
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Reviewed 30 April 2018 via mobile

We stayed here for 8 nights. We had a loveley room . The pools were great so was the team what did the pool games would stay here again breakfast had a good variety and staff were friendly close to shops and restaurants

Stayed: April 2018, travelled with family
1  Thank Irene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this reviewResponded 1 May 2018

Dear Irene S
Thank you for providing us with this generous review and I am so pleased to learn that you were happy with your stay at Graceland. Thank you so much for choosing to stay with us for eight days and I really hope that you will come back to stay with us again at sometime in the not too distant future.
Yours Sincerely
Stuart Roberts
Concierge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

Nice place and well located. Some things are getting a bit dated. Not one of the 3 spa's worked. Light fittings in our pool continuously fell off. Last thing I want is to be unsure of electricity in water.
We had a pool room and were very happy overall. The breakfast is fantastic. Both other restaurants were great as well.

Room Tip: Rooms starting with 8 a bit older, Family room at 26nn were very nice with sitting room and nice spa bath and shower.
  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Chris v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this reviewResponded 1 May 2018

Dear Chris v
Thank you for taking the time to post this review and thank you for rating us so highly. Thank you for bringing my attention to the issues you had with the spas and the light fittings in the pools. I have informed our maintenance department about your comments and they will investigate these problems. Thank you for making Graceland your home while you were in Patong and I hope that we will see you again the next time you visit our beautiful island.
Yours Sincerely
Stuart Roberts
Concierge Manager

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Reviewed 30 April 2018

Stayed here for nine nights in April. We booked a superior room with pool view and were given a room with a view of the car park and immediately realised it was going to be extremely noisy day and night. We complained and there was no hassle for them to change our rooms for us. We did have to wait for our new room to be made up but no real drama. The staff are very professional, the majority are friendly and their appearance is impeccable. The room we were changed to was lovely; spacious, very clean with a wonderful view of the beautifully manicured gardens and the pool. The "finish" on the rooms and bathrooms is not great which I have found if fairly typical in some Asian countries but all in all...no complaints.The restaurants (there are two to choose from for breakfast) have a great variety of foods to choose from, including cereal, juice. hot food ie; bacon, sausages, ham as well as a selection of Asian food. There is an egg station where you can have a "personalised" omelette made for you. One massive omission from the menu however, is they provide VEGEMITE for the Aussies. So all you Aussies out there BYO. Ha Ha.
The pools are ensured to have a daily Ph/chlorine check and there is not that overpowering smell of chlorine you get in some pools. The seahorses which are all around the pools spout water and provide a wonderful water massage. There are daily activities for the kids conducted by a lovely team of young people who call themselves "Carpe Diem" (seize the day) There is even a small (4 lanes I think) ten pin bowling alley where they have competitions. Other features include a spa, library, computer room (free of charge usage) free WiFi, a coffee and alcohol bar in the lobby and of course an activity bookings desk. Very pleasant stay. Oh and it's right across the road from Patong beach.

Stayed: April 2018
Thank louis x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this reviewResponded 1 May 2018

Dear louis x
Thank you very much for taking the time to post such a detailed review, full of information that will be so useful to all of our TripAdvisor readers. We are so grateful for your patronage in coming to stay with us and we very much hope that you will come to stay with us again. Thank you for all of your comments and I shall pass them on to the department managers for their attention.
Yours Sincerely
Stuart Roberts
Concierge Manager

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Reviewed 30 April 2018

Stayed here for 14 nights after friends’ recommendations. It’s at the end of Patong Beach, which is much quieter and cleaner. Beach across the road and visible from resort. We had a nice big room right at the main pool on the quiet side. Buffet breakfast ok with large variety, although can get crowded and loud. There is another room that many don’t know about. Breakfasting earlier is better. Nice pools all round. Easy to get tuk tuks or taxi at main door. 200bt all around Patong. There is a busy lane way at the hotel where there are several restaurants, massages, laundries and the Legends Bar, frequented by Australians. Rooms need some restoration which seems to be iccurri g in some parts. On the whole we enjoyed our time here and would definitely stay again. Found some staff not particularly friendly, others with that brilliant Thai smile.

Stayed: April 2018
1  Thank Grampam2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this reviewResponded 1 May 2018

Dear Granpam2013
Thank you for this review and I couldn't agree with you more when you say that we are located in a much quieter end of Patong beach. I am very pleased to learn from your review that you were so satisfied with so many aspects of your stay. Thank you for providing our readers with so much useful information, thank you for coming to stay with us on your friends recommendation,and we all very much hope that you will come back to stay with us again.
Yours Sincerely
Stuart Roberts
Concierge Manager

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Reviewed 29 April 2018 via mobile

My family spent 7 nights at the graceland resort. We had a 2 bedroom room with a lounge and kitchen area. Our views were of the beach which is across the road and the most awesome swimming pool in the resort. The people were friendly, the weather was hot, the resort has the best pools and the holiday was relaxing. I must advise though that the drinks and meals in the resort are expensive but there are plenty of options just outside the resort. Breakfast is included in the price and sustains you for the better part of the day. I would never have imagined that I would have enjoyed the trip to this degree. Am definitely going back soon!

Stayed: April 2018, travelled with family
Thank Sane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GracelandGrace, concierge Manager at Phuket Graceland Resort & Spa, responded to this reviewResponded 30 April 2018

Dear Sane G.
Many thanks for giving our resort such a good review, and thank you for choosing to stay with us. I am thrilled that your time here was so enjoyable and that we fulfilled so many of your expectations. Thank you for being such a gracious and appreciative guest and thank you for indicating that you will come back to stay with us again...we look forward to welcoming you.
Yours Sincerely
Stuart Roberts
Concierge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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