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FourPoints.com
HK$1,665
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Nick P
Setauket, New York

Great location and lodging, food service needs improvement

4.0 of 5 bubblesReviewed 29 Feb 2024
We chose to stay at this hotel both before and after our safari adventure, with the initial and final days covered by the safari company. Deciding to extend our stay by an additional day was an easy decision, especially considering the seamless experience we had. Remarkably, we didn't have to switch rooms at any point, enjoying the convenience of adjoining rooms overlooking the inviting pool area.

The front desk staff deserves commendation for their exceptional service throughout our stay, setting a high standard for hospitality. The rooms themselves surpassed our expectations, boasting a level of quality that exceeded even that of four-star accommodations in the US. Needless to say, we were thoroughly impressed.

However, our experience in the bar and restaurant fell short of perfection, which ultimately influenced our rating. On the first day, we encountered an unfortunate incident where our table was taken while we were at the buffet. Despite this hiccup, the culinary offerings were outstanding when ordered off the menu, with prices notably more reasonable compared to the buffet dinner. Breakfast provided a satisfying start to the day.

Regrettably, the service in the restaurant was inconsistent, with several instances where we had to actively seek out staff to request the check. This inconsistency in service detracted from the overall experience, prompting us to rate the hotel lower in terms of its full-service capabilities.

In summary, while our stay at this hotel was largely enjoyable, particularly thanks to the excellent front desk staff and the quality of the rooms, the inconsistent service in the restaurant and bar prevented us from giving it a higher rating.
Date of stay: February 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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All reviews middle of town clock tower one night very nice hotel comfortable stay pre safari long flight grounds zanzibar
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Reviewed 26 January 2024

The hotel is beautiful, it is a boutique hotel with a regular number of guests . Unique hand paintings adorn the walls and beautiful vintage objects make both the common areas and the rooms a visual feast. The staff are so lovey and go above and beyond . They even packed us a take away breakfast when we departed at 5:30 in the morning! There is a great guide in each room full of interesting things to do, the kids loved it. The excellent restaurant suggestions and the tasty food. The staff are very helpful with directions and recommendations when you need to go somewhere.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Chandler J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 26 January 2024

Dear 275chandlerj,

Thank you so much for taking time to review our property about your experience while staying with us.

We are very happy to hear that you and your whole family had a great time. We have shared your review with the rest of the team during our townhall, and this really served as a great way to motivate them when they hear that they have managed to make guests' visit a great one.

We hope you will all visit us again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2024

Our stay at the hotel was one of kind, Scola and the reception team were very helpful, always eager to assist. What stood different for us was upon arrival, A Lady came out pushing a cart, joyously greeted us, we were reluctant to her help with luggage but she insisted and said to My wife “A Queen does not Carry Luggage, only Her CROWN” My wife and I loved this statement, changed our day. We thought it would be nice to mention her help to the Manager since we did not have cash to tip when she brought the bags to the room, we came down asked for the Manager and was astonished that The Bell Lady was the one in charge. We do not see this back in our country. The hotel is beautiful and was easy for us to visit places around. Definitely coming back.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Cameron M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 26 January 2024

Dear H9414NXcameronm,

We would like to thank you for taking the time to write a review about your stay with us.

We are happy to hear that Scola and the entire hotel team made your stay a great experience.

We really do hope you and your queen do visit us again in the very near future.

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Reviewed 23 January 2024

Very well maintained hotel. Nicely positioned in Arusha. Room was excellent and fully equipped. 210 plugs, so bring you adapter if traveling from US. Iron, board, slippers, robes, fully stocked bathroom. Comfortable bed and pillows. Excellent stay. Full English breakfast and more, with Indian and Middle Eastern style additions. Fruit, pastries, everything. Roof top restaurant bar pool is a great place to relax and the food is very affordable and great quality. Hotel staff was some of the best ever from my global travels.

Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Susana S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 26 January 2024

Dear susanasZ3266PA,

Thank you very much for taking the time to write a review about about our hotel during your visit with us.

Our team works hard to ensure every guest's experience is second to none.

We hope you will visit us in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2024

“Loved the location, loved how big the room was, such amazing value!!” I am glad I had chosen this location for the entire time I stayed in the beautiful city of Arusha. Such amazing Staff who were always willing to help. Definitely coming back.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Mary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 26 January 2024

Dear marymK2004YC,

Thank you very much for taking time to write a review for us.

It is always a pleasure for the entire team to make your stay a great one. We are also very happy and thankful that you chose to saty wih us during your time in Arusha.

Wishing you all the best and hope to host you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2024

I 💯 recommend this hotel. The staff was super helpful at all times and the rooms were so comfortable. The food is good and the location is in the middle of town. Don’t go expecting a hot tub like we did because there isn’t one. The pool is refreshing but the lounge chairs are limited. Just a note, not a critique, i would definitely stay here again!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank RebeccaG729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farida Khatibu, Sales at Four Points by Sheraton Arusha, The Arusha Hotel, responded to this reviewResponded 15 January 2024

Dear RebeccaG729,

Thank you for choosing to stay with us and for taking the time to write a review of your experience at our property.

We are happy to hear that you enjoyed your stay and we look forward to hosting you again in the near future.

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