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Naito1
Nairobi, Kenya

Lovely Hotel, Good location, Average Food

4.0 of 5 bubblesReviewed 7 Mar 2024
We crossed the new year into 2024 at Mount Meru Hotel with my family and overall had a good stay. The rooms were spacious with all the necessary amenities were provided, the main issue was that the cleaning was sub-standard. On two occasions we had to re-call housekeeping to come back and clean the room because there was dust in the corners and under the bed. They also need to provide different sizes of towels, not just the large ones.

The breakfast buffet was really good, but the general restaurant menu and options are average for the high prices charged.

The swimming pool was a hit with our child.

We tried out the spa and it was honestly over-priced especially given that the spa is quite old and needs upgrading.

The fireworks show at midnight ringing in the was the highlight of our stay, it was simply spectacular.
Date of stay: January 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this review
Responded 11 Mar 2024
Dear Beldinag

Thank you for sharing your experience with us. I am truly sorry to hear that you felt your rooms were not as clean as they should have been. Rest assured I will be speaking to our housekeeping team. Thank you for your recommendations that have been taken into consideration. We hope it won’t be long until we welcome you back at Mount Meru Hotel: where we care about your experience.

Warm Regards,
Gift Wado,
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,043)
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4 - 9 of 1,043 reviews
Reviewed 20 February 2024 via mobile

Got a double bed rather than two beds as requested 9 months earlier. Very small room. Lots of noise from the lounge area well after midnight. Had to go and find housekeeping to get towels and bath mat. It was like the room hadn’t been completely cleaned before we arrived.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank 997jerrye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this reviewResponded 4 March 2024

Dear 997jerrye
Thank you for sharing your experience with us. Sincere apologies for the inconvenience caused. Rest Assured that your comments have been well noted and I have thoroughly discussed with the concerned departments. Please accept our sincere apologies. We hope it won’t be long until we welcome you back at Mount Meru Hotel: where we care about your experience.

Warm Regards,
Gift Wado,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2024

Happy to see they have maintained the standards since the hotel was refurbished in 2010. Breakfast was lovely, the rooms clean with fresh and clean linen. The bar was well stocked. The gardens are still well manicured and the infinity pool very clean. My only concern was the bath tub cum shower. The shower is in a deep tub which could be challenging to elderly guests to get in and out.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Mafizi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this reviewResponded 4 March 2024

Dear Mafizi

Thank you for your positive remarks. We are working on your feedback. We hope it is not long before we can welcome you back soon at Mount Meru Hotel, your home away from home.

Kind Regards,
Gift Wado,
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

good food, good service, awesome view of Mt Meru. Though not the closest to downtown of the better hotels, it is certainly a walkable distance or a very short tuk tuk ride to the center of town.
Nice pool area and gardens along with well furnished guest rooms and a very complete breakfast buffet

Date of stay: January 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Supertramp21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this reviewResponded 17 February 2024

Dear Supertramp21

We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience.

Kind Regards,
Gift Wado
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2024

The whole experience was outstanding from the moment we checked in through the moment we checked out. Lovely employees, beautiful rooms, amazing fresh food, and relaxing. The breakfast buffet was wonderful! The kids enjoyed the options and so did we. It was more than enough to satisfy anyone! There were a few weddings during our time there, which was fun to observe. The beds were very comfortable.

Date of stay: December 2023
Trip type: Travelled with family
Thank Dee M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this reviewResponded 8 January 2024

Dear deemN1522LF

We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience.

Warm Regards,
Gift Wado
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2023

DONT STAY HERE!
It’s 1 AM and it’s the 3rd time tonight i’m in the reception in my PJs because the air conditiining stops working and i wake up sweatinf. I’m hiking Kilimanjaro tomorrow and a hotel should be a place to rest, not to male you loose sleep.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank luciana g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mount Meru Hotel, Owner at Mount Meru Hotel, responded to this reviewResponded 1 January 2024

Dear 206lucianag

Thank you for sharing you experience with us. I am truly sorry to hear that this happened to you. This is most definitely not the norm at our hotel. Rest assured our Maintenance Department are working on this. Please accept our sincere apologies. We assure you that your next visit will be worth it.

Best Regards,
Gift Wado,
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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