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Reviewed 10 July 2021

Really enjoyed my stay at the Melia Arusha. We only stayed the last night but it was really what we needed for the last day. They allowed us a late checkout which was very nice. We had all meals on site and walked around the property. Highly recommend this if you are staying in the Arusha area.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
1  Thank MCHarvey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antonio Dias, Other at Gran Melia Arusha, responded to this reviewResponded 4 August 2021

Dear MCHarvey,

Thank you for the wonderful review and for taking the time to share your feedback.

We are glad you enjoyed your stay with us, and that you appreciate the late check out given and the meals as well.

Gran Melia Arusha team welcomes you again.

Thank you.

Kind regards

Guest Experience Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2021

Gran Melia Arusha is a perfect hotel to visit the city and start the safari route. The staff is super polite, the rooms are very large, they offer all kinds of services to help you and the pool and the two restaurants are impressive.

Thank you for all!

Date of stay: July 2021
    • Value
    • Cleanliness
    • Service
Thank enricdp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antonio Dias, Other at Gran Melia Arusha, responded to this reviewResponded 4 August 2021

Dear Enricdp,

Thank you for your feedback and kind words.

We appreciate you taking you time off to review our hotel.
Such comments are great motivation to our staff.

Welcome again to Gran Melia Arusha

Kind regards,

Guest experience team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2021 via mobile

We loved everything about this hotel. It is located in a very quiet and environment and the set itself is incredible. The room service was on point and food was quite delicious too. The rooftop restaurant bad the most beautiful view. Not to forget the amazing hospitality, just wow!!!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Jessyrabot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antonio Dias, Other at Gran Melia Arusha, responded to this reviewResponded 9 September 2021

Dear Jessyrabot,

Greetings from the Gran Melia Arusha!

We are more than glad to know you have enjoyed a wonderful experience and for publishing such inspiring and motivating words on TripAdvisor.

All the staff works daily to make your experience unforgettable and we are delighted about meeting your expectations.

We hope to welcome you back again at Gran Melia Arusha.

Kind regards,

Guest Experience Team.

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Reviewed 4 July 2021 via mobile

While the property is lovely, the service and food at The Rooftop Restaurant is subpar. First, we had to pay 15,000 Tanzanian shillings to reserve a table. I have dined worldwide and I’ve never had to pay to reserve a table. Secondly, we had to wait 15 minutes to receive menus once seated. Third, the meatball tapas were not hot and the fried feta lacked the pungent bite of a true feta; it tasted as bland as a mozzarella stick. To top the evening off, after we ate our entrée we ordered dessert only to be disappointed again. Macaroons should be light and crispy. These were hard and chewy. We didn’t finish them.

At no time did the wait staff inquire if our food was acceptable, otherwise I would’ve communicated this face-to-face. At the end of the evening when we called a taxi to take us back to our hotel, the price was more than double what it cost to bring us there. Apparently, the driver thought he could price gouge us because we were dining at a pricey establishment. I abhor the frequency which price gouging occurs in Tanzania. While knowing this was not the property’s fault, perhaps they could inform drivers that pick up their to refrain from price gouging tourists that are worldly and know better.

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank Claudia K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2021 via mobile

I had a wonderful experience at the rooftop bar and we enjoyed twiga beer and some pizza it was worth it and the incredible mount meru view was breath taking and the bartender was funny and charming .I highly recommend this incredible hotel for a weekend gateway with friends

Date of stay: May 2021
Trip type: Travelled with friends
Thank Drew_Akwii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antonio Dias, Other at Gran Melia Arusha, responded to this reviewResponded 9 September 2021

Dear Andrew K,

Thank you for the time you have taken to share your kind words with us.

We do appreciate the nice mentions regarding the service received from our dedicated bar staff and for the services of our Hotel.

We look forward to welcoming you back to our oasis between tea and coffee plantations.
For us, it will be a great pleasure to host you again.

Kind regards,

Guest Experience Team.

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