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Reviewed 1 October 2019

Our only regret, we spent only one night there. Wish there would have been more. Next time we plan a longer stay there for sure.
This Hotel is like brand new and very classy. Beautiful location with a marvelous view on Mount Meru. We enjoyed the very nice staff and had a wonderful experience with the Manager Kevin. A great guy having all under control, and as it happens being from our country (Luxembourg).
In one word, the best hotel we had on our Africa vacation .

Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Golden I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaFernandezL, Guest Experience Manager at Gran Melia Arusha, responded to this reviewResponded 2 October 2019

Dear guest,

Greetings from the Gran Meliá Palacio Arusha!

We are more than glad to know you have enjoyed a wonderful experience and for publishing such inspiring and motivating words on TripAdvisor.

All the staff works daily to make your experience unforgettable and we are delighted about meeting your expectations.

As you mentioned, our hotel is perfectly located with views to Mount Meru. It is an ideal place to combine exploring the area and enjoying your free time in our luxurious and cozy hotel ambience.

We hope to welcome you back again with us during your next stay in Arusha

Kind regards,

Andrea Fernandez
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2019

We had a family eat out on the Pool area only for this white guy to come and ask my GF to remove her legs off the seat. I just didn't wana cause drama but I had to ask the workers is it part of the rules? And everyone admitted -NO we are so sorry.

His name is Tristin or something - Assistant GM.

There are better way to treat locals and if he finds Africa we don't walk to such places with clean legs, he can pack and leave!

Have attached the photo of the seat.What is so unique not to place the legs? At the same time another couple of whites behind us were also having legs on the so called special seats.

Date of stay: September 2019
Trip type: Travelled with family
Thank Paul414
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaFernandezL, Guest Experience Manager at Gran Melia Arusha, responded to this reviewResponded 1 October 2019

Dear Mr Paul,
We believe your feedback is not constructive as it is based on assumptions which are in no way accurate.
Our multicultural team has always the satisfaction of our guests in mind; nevertheless, we believe placing your feet on our furniture does not reflect the luxury and 5 star service and ambiance that our hotel provides. Consequently, all of our guests, regardless of their nationality, are requested not to place their feet on our furniture when spotted by any of our team members.
Kind regards,
Andrea Fernandez
Guest Experience Manager

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Reviewed 30 September 2019

This is a very nice hotel & restaurant that recently opened. The rooms are spacious & the staff is eager to please customers. Our meals were buffet style with much to chose. Everything we had was excellent. There is a pool & garden area with walking paths. It was very comfortable & relaxing.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank Nancy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaFernandezL, Guest Experience Manager at Gran Melia Arusha, responded to this reviewResponded 2 October 2019

Dear Ms Nancy W,
Firstly I would like to thank you for such a lovely review you posted in TripAdvisor for other travelers to read it.

We are honored and grateful to hear that you have appreciated our excellent service, availability and kindness of our staff among other aspects of your stay.

It is an honor to hear that we have reached your expectations and you have appreciated every little detail we put effort into in order to make your stay unforgettable.

I would also like to thank you for the feedback you shared. It is very important to us to deliver the best service.

We are looking forward to welcoming you soon in your next visit to Arusha

Kind regards,

Andrea Fernandez
Guest Experience Manager

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Reviewed 29 September 2019 via mobile

This is a brand new hotel, there is a lot going for it and I am sure will do well in the future.

Rooms are spacious and very well equipped. The hotel has a magnificent pool deck with awesome views of Mount Meru.

The staff are enthusiastic and eager to please, the work in progress aspect to this review refers to the training of the staff. They need more practice... I am confident they will get there.

Date of stay: September 2019
Trip type: Travelled on business
Thank LadysmithJack
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaFernandezL, Guest Experience Manager at Gran Melia Arusha, responded to this reviewResponded 2 October 2019

Dear guest,
Greetings from Gran Meliá Arusha!

Thank you for your positive comments. We appreciate the time taken to write your review and share it in TripAdvisor.

We are delighted to hear that you have enjoyed your stay with us, specially our rooms and pool area. Our aim is to reach the highest satisfaction level of every single experience at Gran Melia Arusha and remain at your service in order to assist you in every possible way.

We are really happy to know that we will welcome you during your next visit to Arusha

Kind regards,

Andrea Fernandez
Guest Experience Manager

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Reviewed 15 September 2019 via mobile

The hospitality of Mr Nuno was amazing You cannot feel That he is the director of food and beverage he make us feel home :) thanks a million for you and your team , finally i have home in arusha ☺️😁🛬🙏👍👍👍👍👍

Date of stay: September 2019
Thank Passport562936
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AndreaFernandezL, Guest Experience Manager at Gran Melia Arusha, responded to this reviewResponded 24 September 2019

Dear guest,
Thank you for sharing your comments with us.
We are delighted to know that you enjoyed a lovely time with us, and please rest assured that we will share your kind words with Nuno, who will be delighted to know that you felt at home with us.
We are looking forward to welcoming you again.
Kind regards,
Andrea Fernandez
Guest Experience Manager

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