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Renaissance Hotels
HK$4,684
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HK$4,685
Fully refundable before Fri, 29 Mar
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HK$4,684
Fully refundable before Fri, 29 Mar
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All reviews state capitol new york concierge lounge public spaces hotel is beautiful room service would stay again front desk staff room was spacious murals wellingtons lobby netflix mattress linens conference
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Reviewed 29 April 2018

So Many Problems! The only good thing was that our food was tasty but the coordination of wait staff was horrible! Waitress was late to work, & our hostess got us started w/ taking our drink order. During dinner, a random drink was "dropped off" at our table (we had red wine, this was chardonnay, & our waitress never even checked to ask us who wanted this new glass of wine) She walked quickly by and literally dropped it on the table. After we got her attention, told her it was not ours, she apologized and removed it. I later got charged for this !(check your bill!) The table behind us also got a Margarita dropped off by a server, as they were eating dessert & coffee. (again , not theirs) Our dessert came (see picture) and no cutlery. Did she not notice that we had nothing? We waited, then helped ourselves to the cutlery from a nearby station. I waited a minute, and realized our coffee was not here (coffee & dessert together??) I got up to speak w/ Hostess. I also explained about the wine & the cutlery and our displeasure. The coffee was brought to our table; black, no cream or sugar. For the 2nd time, I went to the Hostess for the cream /sugar. (as our Server was never around to ask). ~ Ate our dessert. The server dropped off the check, apologized for our troubles and left abruptly . As I analyzed the check , I found they charged for the wine we did not order. I also noted "20%" off the bill. Waitress never even said, "Oh, our apologies for your troubles; we've given you a percent off your bill ". Now, for the 3rd time, I went to the Hostess. Our check was wrong! She apologized again, and did tell us about the percent taken off the bill. I said, the waitress never really offered that information and she should have. I was told our Waitress was recently elevated to "Top Waitress" or whatever title they gave her for being in charge of the others...I laughed out loud and said "Are you kidding me!??" Unbelievable! For an upscale Hotel, this experience was far below our expectations! ~ The following morning, as we ate our breakfast buffet at our Marriot hotel, the food server there was 100 times better than our experience the night before. She was personable, friendly, offered us a paper, helped w/ our food, connected with each guest. The Renaissance Hotel in Albany needs to really look at their organization of dinner service!

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank Cathy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 1 May 2018

Dear Catherine P,

Thank you for taking the time to share your feedback in regards to your recent visit with us at the Renaissance Albany Hotel. I would like to sincerely apologize that your recent experience fell short of both your and our expectations. Please know that I have shared your feedback with the appropriate department managers to ensure experiences such as these do not occur in the future. If you would like to further discuss your experience, please feel free to reach out to me directly as it would be my pleasure to assist you. We hope to have the opportunity to better your experience with us in the future.

Sincerely,

Leola Edelin
General Manager

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Reviewed 29 April 2018

We stay at this hotel last month for the second time. Close to the parliament, this historic building have been converted to this hotel with attention to every details. I love modern design and this hotel combined old and new with great flair.
Rooms are very large and have a wide range of amenities. Bar and restaurant are nice and the quality of food is adequate. There are not a lot of restaurants nearby.
Despite the price, this hotel is a great choice.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Michel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 1 June 2018

Dear nomade7A,

Thank you for taking the time to share your feedback in regards to your recent stay with us. We are thrilled to hear that you enjoyed your experience with us and hope to see you again in the near future!

Sincerely,

Leola Edelin

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Reviewed 26 April 2018

Stayed here for a few days with my husband while he was in Albany for business. This is a gorgeous hotel in downtown Albany. The reception area itself is stunning! The rooms are modern and classy yet very comfortable. Every employee we encountered was courteous and helpful. The highlight for me, as a very sick 8 month pregnant person, was the room service. It arrived piping hot, right on time and was DELICIOUS. The executive lounge served a modest breakfast and provided an evening hot appetizer selection w salads, fruits, cheese etc. Would highly recommend Wellington’s, the restaurant located downstairs, it was excellent and there’s also a nice lounge area to enjoy drinks. FYI many things in Albany seem to be closed Sunday/Monday so plan accordingly. But this hotel had everything we needed.

Date of stay: April 2018
Trip type: Travelled on business
1  Thank rsfgomez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 26 April 2018

Dear Rachel G,

Thank you for taking the time to review our hotel. We are delighted to hear that you had a wonderful stay with us and was able to relax and enjoy many of the different amenities that we offer at our hotel. It was a pleasure to have you here as our guest and we hope to see you again in the future.

Sincerely,

Leola Edelin
General Manager

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Reviewed 17 April 2018

Joanne is the reason I have been staying at the Renaissance Albany Hotel for the past nine months! I work very long hours and need to resort to in room dining at least twice a week. I can count on Joanne to make sure the food arrives to my room on time and that the order is correct.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank alextR468JE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 20 April 2018

Dear Alex T,

Thank you for taking the time to provide feedback in regards to your recent stay at the Renaissance Albany Hotel. We appreciate your kind words in regards to Joanne and we are delighted to hear that she is the reason you return to our property. We look forward to seeing you again in the future.

Sincerely,

Leola Edelin

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Reviewed 13 April 2018 via mobile

Have stayed just about every week for a year at Renaissance for business. Great hotel and Felix in concierge lounge goes out of his way to make every guest feel special. Great guy!
The rooms are big and clean and the gym is awesome! Two thumbs up!

Date of stay: April 2018
Thank krmacleod
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leola E, General Manager at Renaissance Albany Hotel, responded to this reviewResponded 20 April 2018

Dear krmacleod,

Thank you for taking the time to share your feedback in regards to your recent stay with us at the Renaissance Albany Hotel. We are happy to hear that you had a great experience with Felix in the concierge lounge and that he went out of his way to make your stay extra special. We hope to see you again in the future.

Sincerely,

Leola Edelin

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