I have had occasion to visit Cafe Lotus on a previous visit to Ubud, and thought I would give it another try.
This time sharing a seafood rijsttafel with my girlfriend. The food was tasty and mostly well prepared.. .albeit the tuna was well over cooked.
My problem as on my previous visit is the service. This restaurant has all the potential in the world and a 30+ year history. Most people seem awed by it. My issue of a repeat nature is the staff...of which there are large and ample numbers of. Our waiter was very obvious in that even while speaking to us he was distracted and looking across the restaurant at other tables only occasionally tearing his attention away and back to us. I would estimate that service accounts for 30% or more of the dining experience...of which through two visits now on different trips to Ubud to this restaurant has demonstrated a failure in this regard. In most respects this restaurant functions like a well oiled machine as exhibited by what I assume is the manager moving about the restaurant directing his staff.
So...while the food was alright the overall dining experience was once again severely damaged by staff who "just don't get it". This is exactly why I dislike so much, a system whereby a service charge is automatically included on your bill...what service? Well a bad service that is what.
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