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Reviewed 15 May 2020

We had great expectations of this villa, having booked this via Travel Counsellors and our agent, Vanessa de Vere, having actually stayed in this complex so was booked on her recommendation. We arrived at this villa at night time after travelling all day from Sydney, Australia. We were greeted and went straight to bed. Upon daylight inspection we found this villa to be in need of an upgrade - it was furnished quite poorly and there were areas that needed attention. The bathroom was dated, the kitchen needed a new sink and some upgrading too, along with the pool area. This was a peaceful area but there was only a small shop just up the road selling basic items, we didn't manage to find a proper supermarket or shop that sold necessities to keep us fed enough so we had to eat out every evening and make do with bread, eggs, cheese and crisps for breakfast and lunch. They did not have anywhere in this complex to have a drink or to buy any type of food items - something they are really missing here. The maid was very kind and helpful - almost too helpful as was with us for a long time each day and made us feel uncomfortable - this is not necessary. The internet was very poor in the villa but quite good in the reception area. There was only a tv in one bedroom. We stayed in a 3 bedroom villa with our two older children, aged 25 and 19.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank longs247
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lawrence Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 9 June 2020

Dear Valued Guest,

Thank you for taking the time to write a review regarding your villa.

We are sorry you're not happy with the overall condition.

On the positive side we have taken the last three months of zero vacancies with the coronavirus pandemic to totally retouch and improve all the villas. So hopefully no one in the future will complain about needing an update.

Regarding your complaint about no grocery stores close by I am surprised to hear that because the Hardee's grocery store one the largest in Bali is only a five minute drive or 10 to 15 minute walk.

There is also a smaller grocery store only 10 minutes away.

And if you don't feel like going out for groceries you can actually order them with an on line service and they will deliver them directly to your door.

We stopped having restaurant services last year because there were so many restaurants within a 5 to 10 minute walk that our guests were not utilizing our restaurant.

At any rate rest assured our villas have been completely renovated in the last few months and will be ready to provide our guests better villas and service than they expected.

Cheers,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2020 via mobile

I’m not quite sure what happened with our stay at Emerald Villa but the villa we stayed in was poor. We arrived on the first day with 2 alive cockroaches and multiple dead ones... every morning we went into the bathroom and found some new friends. The bedsheets smelt terrible and were finally changed on the 3rd night. The cleaning schedule was a little strange also, the maid would come around 9am and disappear down a corridor to the joining villa for 3ish hours.

On the positive - great location and super quiet

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Bexyr02
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lawrence Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 9 June 2020

Hello,

I wanted thank you for taking the time to provide feedback on our villas.

We are frankly surprised, disappointed and apologetic for the cockroaches in your villa.

If you read any of the other 400 + reviews that we have this the first time we've had this complaint.

I assure you that we have totally disinfected and treated the villa so that this will not happen again in the future.

Wishing you happy travels and hopefully you will give us another chance.

Very sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020 via mobile

Lovely room, pool, staff. Close to everything. They helped to organise a banquet for our friend’s birthday. Close to many places.Anna warung. Bagus supermarket for SIM cards, food, alcohol, beautiful cards for many occasions. Daily baguette, lovely drivers, Mr Norman sitting outside Bagus supermarket.Tirda in B17 AMAZING!

Date of stay: March 2020
Trip type: Travelled with friends
Thank theresad424
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 February 2020

Really cosy villas. Comfy rooms, big shadowed territory. A lot of greens. Small but nice pool can refresh you. Cleaning every day. Many sea-shore restaurants about 10 minutes walk, but you can find good food and beer in local warung just outside the gate. Good enough supermarket across the road.
We're fully satisfied with rest here.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
2  Thank AlGovorko
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Barry Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 29 February 2020

Thank you very much for your very positive review of our PT Bali Luxury Villas in Sanur.

We are very pleased that you enjoyed the villa and our professional staff.

We hope that you will Visit us again soon.

Please contact Yanthi, our rentals manager directly for discounts on any future stays for you your relatives or your friends.

Yanthi may be contacted at our office +62-361-284069 or her Mobile & Whatsapp at +62 815-5890-0389.
Happy travels.

Lawrence. B.M.B.
PT. Bali Luxury Villas
Owner, General manager

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Reviewed 18 January 2020

We have absolutely loved our time at the Emerald Villas. Our Villa was spacious, comfortable, clean, quiet and had everything we needed for a very relaxing stay. The beds are comfortable (although the rooms are a little bright in the morning). The pool was delightful - very clean and offered plenty of shade. The villas are in an excellent location with the beach, great restaurants, convenience store, ATM etc all just a short walk away. We are already planning our next visit!

Date of stay: January 2020
1  Thank BrettandKellie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lawrence Bellefontaine, General Manager at Emerald Villas, responded to this reviewResponded 9 June 2020

Dear valued Guests,

Thank you for your very flattering review of our Bali luxury Villa.

We are glad you enjoyed everything including the large pool and our unobtrusive housekeeper who did a great job.

In the last few months we have actually have taking the quiet time to improve and touch up every square centimetre of the villas so your next stay will be even more impressive.

We hope to see you again the very near future,

Cheers, The management

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