Situated close to the beach with own beach club down the road and close to the best restaurants. Very clean room with great bathrooms. Great coffee every morning in room and at breakfast. Awesome pool and spa is great value for money and very professional. More
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hotel with a theme, sanur as a kite area
new facilities, great support for guest needs, hot water, safety deposit box, dozens of local and international tv channels, diverse breakfast options, soft mattresses, rooftop pool
very suitable for those of you who just want to laze at the hotel, take off the routine
Dear Tejacavalera,
We’d like to extend our gratitude for staying with us at Artotel Sanur and sparing your moment of time in writing this review to us. As an invaluable guest to us, your touch up feedback is paramount to us in leading our hotel to escalate our level of perfection towards our guests’ expectations and hopes.
Together with Artotel team, we do hope to have the pleasure of welcoming you back in the future and certainly hope that your next stay will be as enjoyable as the last.
We Heart You
Goya A. Mahmud
General Manager
Turned up for our visit and needed to go to hospital due to an accident. Staff were so accommodating and helped our whole stay! The hotel van took me to the hospital and on return the hospital allowed me to use their wheelchair to get around. They were always checking in on me and asking how I was.. so thankful to have had them, especially Ade.. The hotel itself has a lovely rooftop pool, delicious breakfast and is close to everything you need. Recommend staying here when you come to Sanur!!
Dear Stefffrancis,
I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team especially Ade, has made all the necessary arrangements to provide you with such a wonderful experience. Hopefully you get speedy recovery after the accident!
It will be a pleasure to welcome you again to the Island of gods during your next holiday which I hope will be soon.
We Heart You
Goya A. Mahmud
General Manager
Really wonderfull modern hotel. Great location close to beach, shops, restaurants. Awesome pool on the roof, tasty food, nice rooms with fantastic paints on the wall. Special thanks to ADE for first-class service.
Dear Tom C,
Please allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Artotel Sanur. I would also love to express my gratitude for taking the time to write a comment full of words of praise and compliments, which undoubtedly makes our job worthwhile.
Your lovely comments have been shared with the team especially Ade and we are very excited to look forward of your return.
Should you get the chance to experience the bespoke service at Artotel Sanur in the future, it would be my pleasure to personally assist you.
We Heart You
Goya A. Mahmud
General Manager
The location of the hotel is just 5 min walk from Sanur beach. The decor of the hotel is very modern. The rooms are spacious and comfortable. There are many restaurants nearby at a walking distance. The breakfast buffet is ok. The swimming pool is on the terrace and has a good view to the ocean. The staff are friendly . But there are some issues which needs to be fixed-
1. The rooms are very poorly insulated for sound. Every night there is a live performance either in the bar at the terrace or at the restaurant in ground floor. And the noise is so much, that the rooms are practically unlivable during this time. Sometimes you can also hear any movement in the rooms next to you or above you. This is difficult to fix, as I believe , the construction material and design of the architecture is to be blamed. Note: we stayed in studio 40 room on second floor.
2. The food quality in room service is not good, and very inconsistent. We ordered the same item 3 times and were served different stuff each time, with varying ingredients and components. Simply put, don't expect to be served what you read in the menu.
3. They took full payment of our stay at the time of check in, even before we saw the room. I am not too sure how common is this practice, but I have never seen it anywhere else, and personally was a bit put off by this. Imagine after this, if a guest is given a bad room, he or she has very few options.
4. Communication of information about the hotel facilities and events is very poor. Like at the day of leaving we came to know about a beach club, similarly there was an event which we were unaware about. Maybe some board at the restaurant or reception about these will help all guests.
5. The car rental charges are very high , almost double of what you can get outside. I am not too sure if anyone actually hires cars from the hotel at those exorbitant rates. If they can charge more realistic rates , more people will rent cars from the hotel only.
If they can improve on these things , it will be a much preferred place of stay...
Dear Abhirup,
Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com.
Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We at Artotel Sanur understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have departed our shores with a negative impression.
Please allow me to take your comments with all its points and use it as training and learning exercise for our team to ensure fine tuning is made for the future. Please rest assured that I have personally spoken to department heads responsible for the areas where your valuable feedback highlighted the need for improvements and accordingly they will follow up with our team members in an effort to improve our product and service standard.
Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards.
We hope that we will have the opportunity to welcome you back to our hotel on your next visit to Bali.
We Heart You
Goya A. Mahmud
General Manager
Awesome hotel, great location close to restaurants and markets, three minute walk to Semawang beach which is clean with sun lounges 50,000 rupiah for two. We never got to the beach club which is a 10 minute taxi ride. Rooms are nice size and always clean, staff are very friendly and can’t do enough for you. Highly recommend and I would stay again.
Dear Craig I,
Please allow me to thank you for your support to our hotel and for placing your trust in the hospitality we provide here at Artotel Sanur. I would also love to express my gratitude for taking the time to write a comment full of words of praise and compliments, which undoubtedly makes our job worthwhile.
Your lovely comments has been shared with the team and we are very excited to look forward of your return.
Should you get the chance to experience the bespoke service at Artotel Sanur in the future, it would be my pleasure to personally assist you.
We Heart You
Goya A. Mahmud
General Manager
