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All reviews rooftop pool art hotel great hotel coffee machine top floor nice stay sanur beach spacious room short walk to the beach nasi goreng stayed nights the main street artsy bali ade massage channels
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Reviewed 20 October 2017

overall good. the staffs are nce and helpful. i got studio room on the ground floor. the room has beautiful artwork, but the floor quite dirty (sticky/oily). the swimming pool on top floor too small.
feedback: please fix your bathroom air circulation. i found bad odour every morning

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ajengrin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARTOTEL S, General Manager at ARTOTEL Sanur, responded to this reviewResponded 23 October 2017

Dear ajengrin,

First of all, on behalf our team at Artotel Sanur we would like to thank you for having chosen our hotel as your stay destination.

I would like to thank you for bringing the bathroom circulation issue to my attention for which I deeply apology, allow me together with my engineering department to look at these areas for further improvement and immediately fixing the problem. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience

Once again, my appreciation for sharing your constructive feedback and please do give us another chance to welcome you back in the future.

We Heart You


Goya A. Mahmud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

Friendly, clean, central located, fine breakfast, great room with good bed. We could leave our luggage behind for one day and pick it up the next day because we had a boattrip to Nusa Lembongan and then it isn´t handy to take all that luggage with you.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Margot S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARTOTEL S, General Manager at ARTOTEL Sanur, responded to this reviewResponded 23 October 2017

Dear Margot S,

First of all, I would like to thank you for post this review.

Through this wonderful review I believe that you have enjoyed Artotel experience during your recent stay at the hotel. I feel so delighted to read that our esteemed guest sharing a detail description of the hotel which is very much appreciated as it will be a valuable information for our future guest to decide their place for vacation.

Once again, on behalf of the entire team I very much look forward to your return for another great stay.


We Heart You


Goya A. Mahmud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We stayed at this hotel last year and were happy to return there this year for 6 days. It is in a central part of Sanur, all of the staff are very good but especially the security staff at the entrance and the staff of the spa.
The rooms are big, a VERY comfortable massive bed and housekeeping staff are very competent.
Breakfast is good, it’s not a typical British but it is very varied and you are sure to have an enjoyable breakfast. There is an egg station where you can order eggs in all ways possible, including ommlettes. Bacon is not always on show but if you ask for it you get it.
I enjoyed the spa so much last year that I had already booked treatments for 6 days before we arrived. All of the young women are very professional and if you book for during the happy hour when treatments cost 50% less, you get a really good price.
One thing to note; the rooftop pool is very nice but there are no umbrellas even though umbrellas are in the photos on the hotel site. That means there is no shade whatsoever. There are also very few sunbeds.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank lisaitalyMilan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARTOTEL S, General Manager at ARTOTEL Sanur, responded to this reviewResponded 30 October 2017

Dear lisaitalyMilan,

First of all, I would like to thank you for post this review.

Through this wonderful review I believe that you have enjoyed Artotel experience during your recent stay at the hotel. I feel so delighted to read that our esteemed guest sharing a detail description of the hotel which is very much appreciated as it will be a valuable information for our future guest to decide their place for vacation.

Once again, on behalf of the entire team I very much look forward to your return for another great stay.


We Heart You


Goya A. Mahmud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Very nice hotel
Everything is Very good in the hotel we liked it
Eating shopping the beach
Perfect rooms
Very kindfull people
Beuatyfull swimmingpool on the roof where you can sit also with Nice vieuw

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
1  Thank Wim K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARTOTEL S, General Manager at ARTOTEL Sanur, responded to this reviewResponded 19 October 2017

Dear Wim K,

I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience.

It will be a pleasure to welcome you again to the Island of gods during your next holiday which I hope will be soon.


We Heart You


Goya A. Mahmud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Nice place to be. Rooftop bar is excellent and the room was very clean. Breakfast was good en the environment perfect. The staf was very kind en they had a hotel taxiservices which was very nice to have. He bring us to Ubud and told us a lot about Bali and his culture, nice!

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Michel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ARTOTEL S, General Manager at ARTOTEL Sanur, responded to this reviewResponded 19 October 2017

Dear Michel H,

First of all, I would like to thank you for post this review.

Through this wonderful review I believe that you have enjoyed Artotel experience during your recent stay at the hotel. I feel so delighted to read that our esteemed guest sharing a detail description of the hotel which is very much appreciated as it will be a valuable information for our future guest to decide their place for vacation.

Once again, on behalf of the entire team I very much look forward to your return for another great stay.


We Heart You


Goya A. Mahmud
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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