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Reviewed 1 May 2018 via mobile

The children loved the hard rock. The pool was amazing with the slide and water playground - You can spend the whole day there. The gym is also very good. The location is very convenient and centrally located in Kuta with an easy walk to beach walk shopping mall and Jalan poppies for the market.

However the rooms are very tired. The bathrooms were really dated - I’d give it a 3star rating. The rooms really need a good refurbish to bring it back to its glory days.

Recommended for families with children 3-12.

Stayed: April 2018, travelled with family
Thank Rose1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 2 May 2018

Dear Rose1985,

Thank you very much for staying with us at the Hard Rock Hotel Bali. Your feedback is highly valued and will be shared with the team.

Nice to know you had a great time with the family and made the most of your time here.

We are renovating our rooms and will complete in June. Do come back and experience the new product. The vibe will be greatly enhanced.

Thank you again for taking the time to note your feedback and if you are coming back our way in the future do let us know.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

It was our first time visiting Bali and we found the Hard Rock Hotel to be a wonderful stay and in a convenient position to all shopping and food outlets. Service was fantastic as all staff were friendly and helpful.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank eleni202018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 1 May 2018

Dear eleni202018,

Thank you very much for taking the time to write such a wonderful experience about us. I will gladly share it with the team.

Great to see you had fun with us. We are renovating our rooms now and will complete in June. So when you come back the vibe will all be enhanced.

Do let us know when you plan the next trip back and we shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

awesome convenient place to stay in. amazing pool area, and awesome staff very helpful and very nice. Kuta is a very busy place to stay in as a family, but this hotel made us feel likie we're away from the world as it has it's own facilities that you don't need to be out to have fun.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Niran Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 1 May 2018

Dear Niran Y,


Thank you so much for choosing to stay with us and for being our rock star on this trip. Your lovely compliments will be shared with the team as i am sure they will all be very happy to hear the good news.

Our people our the best asset we have and without them there will be no rock stars like you.

We are renovating our rooms now and will set to be completed by June. Do keep up with our news and what we have to offer. When you come back the vibe will be enhanced.

Thank you again and we shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018 via mobile

It was a hard rockin stays in the hotel for 4 days and 3 nights! Everything was smooth from the check in until checkout. Our room was setup with honeymoon setup which i really appreciate it. I would like to express my compliment to especially Kipli, Rini, and Defir for their extra mile service. Excellent! Just a little advice to the staff in the hard rock shop, they can be more friendly to the shopper and guest in the hotel who come by. The way they talk a lil bit off friendly and not nice when delivering the information. (early mornkng bid discount). But overall good job hard rock, and thank you for your execellent service!

Stayed: April 2018, travelled as a couple
Thank farizulh3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 1 May 2018

Dear farizul h,

Thank you very much for staying with the Hard Rock Hotel Bali. I really appreciate your lovely compliments about our people and will surely pass on the feedback to all them mentioned.

Thank you for letting me know about the service at the Rock Shop. I will ensure the team is aware of it and improve further of what was lacking.

Do check us out from time to time as we are renewing many aspects of our hotel now.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

The room needed to be refurbish . . . . because a bit run down. Especially the bathroom condition, the water tap is nit working properly. A far as i can remember, the room was still okay in 2003. Perhaps the condition was still new then. And when i enter the room, the shaving kits & tooth brush is not there. Most of the hotel's staff is friendly though. . . .

  • Stayed: April 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SHAHRUL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 1 May 2018

Dear Shahrul A,


I would like to thank you for choosing to stay with the Hard Rock Hotel Bali and for being our rock star. Your feedback is highly important to us and will be shared with the team.

We are renovating our rooms right now and will set to be completed by June. So when you visit us again the experience will be enhanced.
Please keep up with our news and what we have to offer and let us know when you plan the next trip back.

We shall look forward to rocking with you soon.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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