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Reviews (4,370)
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Reviewed 2 May 2018 via mobile

Impressed from the start with a luxurious airport transfer! We visited as a family of 4 & stayed in a club duplex room which was super spacious & had everything a family could need including butler service which we didn’t expect. The room was clean & had a view over the gardens & pond (would have been nicer if looked out to sea for the price!) Daily breakfast was at a choice of 2 restaurants or in the club lounge for members. Variety of food & quality was excellent. Pools were beautiful & our kids loved the 2 main ones. We spent most days lazing under the large cabana hut where the kids could swim up to us & we could see them at all times plus a nice view out to sea across the pool. Pool chairs were plenty but a few more umbrellas needed. The sunset bar was a great location to enjoy an afternoon cocktail (free for club members). We dined in all restaurants & thought all were great especially the Japanese teppanyaki. Kids club was very attentive & runs into the evening until 10pm taking them to dinner for you so we were able to enjoy a quiet dinner or two without the kids. The surf hut was good & offered surf lessons, guides & hire. A short boat ride out to & from ‘airports right’ surf break was 150,000 IDR ($15 AUD) & the driver waited out there for 2 hours. Beach is nice & pretty clean unlike other areas of Bali. Beachfront seafood restaurants are a short walk along the beach for cheap dinners outside of the hotel. Beware of dining at Megana Cafe (seafood restaurant) as the waiter tried to scam us by telling us the price of the set menu was higher today due to the lobster size being bigger than normal & then under ordering the weight in prawns we requested. He then presented his own handwritten bill that was several 000,000’s higher than the official bill from the restaurant which he quickly swapped over when we attempted to pay at the desk with a credit card saying that he had given us the wrong bill. We could then see that in actual fact the lobster was the smaller size & the 1kg of prawns we ordered was actually 0.6kg so he had intended to scam us from the start only to be caught out. The lobster was also mushy & not fresh. I would NEVER dine there again. Imagine how many others are being scammed every single day!!!

Stayed: April 2018, travelled with family
2  Thank Alexandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 3 May 2018

Dear Alexandra,

Thank you very much for choosing to spend your family holiday at InterContinental Bali Resort and for writing this very positive feedback review to us.

We are very glad to hear how well the team took care of you during the stay, and how the facilities such as Planet Trekkers, the breakfast, the airport transfer service are exceed your expectations during the stay. Your comments on our restaurants are most gratifying and will be shared with the Chef and his team.

We pride ourselves on creating pleasant memories. We hope you will think of our hospitality with appreciation and pleasure for a long time to come and will remember the InterContinental Bali Resort for any future travel plans.

Regards,

Michael Koth
General Manager

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Reviewed 30 April 2018 via mobile

We're currently still staying at the resort & couldn't fault much about the service. Everyone is friendly & will smile at you everytime you see them.

This is our second stay at the resort and we're talking about returning here even before checking out. Staying at a club room, we're spoilt with breakfast options, hitea & evening cocktail. And our daughter gains complimentary unlimited access to its kid's club. Such a family friendly place!

Gotta give a commendable shout out to Eddy, the restaurant manager at Bella Cucina. He was asking if we enjoyed the dinner. A brief, honest feedback later, he gave a discount to one of the dish we ordered. Although he didn't need to, but he insisted to mend what was done. Kudos to Intercontinental for having such a great team running the restaurant & the entire resort.

Looking forward to returning to the resort after the refurbishment that is ongoing. It can be quite dusty during the day though.

Stayed: April 2018, travelled with family
2  Thank pearlycarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 1 May 2018

Dear pearlycarol,

Thank you so much for your review. We are glad that you've been enjoying your stay so far and we really appreciate your patronage with us.

Most importantly, really appreciate the special mention to our team, especially Eddy, who always strive to give a memorable stay for our guests.

We all looking forward to welcoming you back soon for another wonderful InterContinental life experience. In the meantime, do let us know for any assistance.

Kind regards,
Michal Koth
General Manager

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Reviewed 30 April 2018 via mobile

We stayed at intercontinental for 3 nights. The resort was very nice and the staffs were polite. Rooms were nice and spacious. However breakfast was a let down. There werent much choices in term of foods. Def not worth what we paid extra for

Stayed: April 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 1 May 2018

Dear Guest,

It was a pleasure for us to welcoming you at our resort. We do really aims to give the best possible service to our guest.

We were disappointed to hear that the breakfast selections was not up to your expectation. It is feedback such as yours that enables us to reinforce the quality of our service and we really appreciate your constructive comments.

We hope this experience will not impair your trust in InterContinental Bali Resort and that you will give us the opportunity of welcoming you again soon.

Best regards,

Michael Koth
General Manager

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Reviewed 29 April 2018

Stayed here last December 2017 and enjoyed every minute of it! Great food, service, and amazing, friendly staff. It has its own beach and many (I couldn't even count) swimming pools! Definitely the perfect place to relax. You can also opt to have dinner / massage by the beach in their private cabanas.

Room Tip: The newly-renovated rooms are lovely!
  • Stayed: December 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 30 April 2018

Dear Diana R,
Thank you so much for your wonderful review. We are glad to hear, that your stay was enjoyable. We want to provide the best experience to our guest and feel flattered by the warm words regarding our food and service. It pleasures us to hear that our outdoor area at beautiful Jimbaran Bay with our different leisure and spa offers could convince you. For your information, we have six pools in total, to make sure that every guest finds his or her favorite. We are looking forward to welcome you again in our resort.
Warmest Regards,
Michael Koth
General Manager

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Reviewed 29 April 2018 via mobile

The location is magnificent. It has its own private beach with all activities plus a Beach Bar which also offers food with the whole ocean view. There is Rip Curl booth for adventerous travellers. There are 2 large pools to choose. The room is marvelous, wooden floor, large and huge bathroom with the walk in wardrobe. Bathroom amenities are not as many as you find somewhere else but its enough for the stay. The staff are so well trained. I am definitely doing back to this place!

Stayed: April 2018, travelled on business
1  Thank precooleddoricious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Koth_ICBali, General Manager at INTERCONTINENTAL Bali Resort, responded to this reviewResponded 30 April 2018

Dear Nuke W,
Thank you very much for your amazing review. It pleasures us to hear that our outdoor area, as well as our indoor facilities convinced you. Our location at beautiful Jimbaran Bay offers perfect conditions for different water sports or just for enjoying the amazing view and weather. Besides our big garden area, we want to meet all different requirements from our guests and therefore, we have six pools for perfect swimming experience. We feel delighted, that you liked the interior of our rooms and as well as our staff could provide you an unforgettable time. We are looking forward to welcome you again soon in our resort.
Warmest Regards,
Michael Koth
General Manager

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