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qaidzoher t

Unethical policy by the hotel

Review of Hotel Vetro Inn
3.0 of 5 bubblesReviewed 15 Nov 2022via mobile
I had booked a room with double occupancy and even paid for daily breakfast in advance for two. Unfortunately my wife could not join me and the hotel refused to refund the breakfast charges for a person who could not make it. This was so unethical on the part of the hotel. Inspite of facing no loss on their part they insisted that it was not THEIR POLICY to refund the breakfast charges.
I don't understand how the hotel can collect breakfast charges for a passenger who doesn't turn up? It's not that the hotel incurred any losses because of her !
Date of stay: November 2022
Room Tip: Before you accept your room please check on the commode lids as they have been faultily fixed and...
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at Hotel Vetro Inn, responded to this review
Responded 9 Feb 2024
Dear Mr Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2 - 7 of 65 reviews
Reviewed 26 January 2020

The Surat is declared one of smart City of gujarat..And I think it is just because of people adding value of city..This Oyo room add a great value to city by providing good spacious rooms...The stay was really nice and refreshing..The Oyo was.budget friendly neat and clean..Room service was extraordinary ..

Date of stay: January 2020
    • Value
    • Location
    • Service
Thank Kumarkrishna12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at Hotel Vetro Inn, responded to this reviewResponded 9 February 2024

Dear Mr Guest, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2019 via mobile

The hotel is absolutely very safe and good for staying. Close to Surat Railway Station. Breakfast is also good. I will definitely stay next time and will also recommend to others.

I would advise to check the rates online before booking directly.

Date of stay: September 2019
Trip type: Travelled on business
Thank SoloParvez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at Hotel Vetro Inn, responded to this reviewResponded 9 February 2024

Dear Mr Guest , Thank you for reviewing us online.My team and I would like to thank you for your positive comments. This will further motivate myself and my team to perform and deliver consistently. It is our great pleasure to know that you have enjoyed your recent stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2019 via mobile

This hotel is very nice and good. this hotel is best in this area. Hotel service is very good and nice response. This hotel food is best and hotel is very clean and clear. hotel room is big and clean. Bedroom is best.this hotel is so good

Date of stay: February 2019
Trip type: Travelled with friends
Thank uttam62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Vetro Inn... B, Manager at Hotel Vetro Inn, responded to this reviewResponded 24 July 2019

Dear Guest,

Greetings from Vetro Inn, Surat !!

We are grateful to you for allowing us to fulfil your requirements of an affordable & comfortable Hotel stay in Surat.

We have reviewed your feedback on our services & facilities and are indeed happy to know that we could please you.
It gives us immense satisfaction and joy every time we delight our valued customers. This is because customer care is our all time motto.

We assure you that with your kind wishes & generous support, we shall strive to constantly upgrade & improve our services for a better and pleasurable experience of our patrons.

Looking forward to your perpetual support and patronage during your visits in Surat.

Thanking you once again & wishing you all the best.


Kind Regards,

Mr. Janak Parikh
General Manager
Hotel Vetro Inn, Surat

Near Railway Station, Sumul Dairy Road,
Surat, Gujarat
Reservations: 0261-2531919 / 0261-3115210 /+91 9375531919
Email Id: vetroinn@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2018

Visited Surat for a business trip. Vetro Inn was recommended by my many friends who keeps visiting the city. I must say had a wonderful stay as well as dining experience here. Worth every penny. Cheers !

Room tip: Non Smoking Hotel & Sound proof Hotel
Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Voyager05916011837
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Vetro Inn... B, General Manager at Hotel Vetro Inn, responded to this reviewResponded 24 July 2019

Dear Guest,

Greetings from Vetro Inn, Surat !!

We are grateful to you for allowing us to fulfil your requirements of an affordable & comfortable Hotel stay in Surat.

We have reviewed your feedback on our services & facilities and are indeed happy to know that we could please you.
It gives us immense satisfaction and joy every time we delight our valued customers. This is because customer care is our all time motto.

We assure you that with your kind wishes & generous support, we shall strive to constantly upgrade & improve our services for a better and pleasurable experience of our patrons.

Looking forward to your perpetual support and patronage during your visits in Surat.

Thanking you once again & wishing you all the best.


Kind Regards,

Mr. Janak Parikh
General Manager
Hotel Vetro Inn, Surat

Near Railway Station, Sumul Dairy Road,
Surat, Gujarat
Reservations: 0261-2531919 / 0261-3115210 /+91 9375531919
Email Id: vetroinn@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018 via mobile

The hotel is situated near to transportation stations like railway station which is the very very comfortable to reach and stay.
Best for the business and also family visit.
Rooms on it and cleaned with the well furnished.
Also good morning breakfast. happy with the services provided by the manager and staff.

Date of stay: October 2018
Trip type: Travelled with family
Thank mudra32
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Vetro Inn... B, Manager at Hotel Vetro Inn, responded to this reviewResponded 24 July 2019

Dear Guest,

Greetings from Vetro Inn, Surat !!

We are grateful to you for allowing us to fulfil your requirements of an affordable & comfortable Hotel stay in Surat.

We have reviewed your feedback on our services & facilities and are indeed happy to know that we could please you.
It gives us immense satisfaction and joy every time we delight our valued customers. This is because customer care is our all time motto.

We assure you that with your kind wishes & generous support, we shall strive to constantly upgrade & improve our services for a better and pleasurable experience of our patrons.

Looking forward to your perpetual support and patronage during your visits in Surat.

Thanking you once again & wishing you all the best.


Kind Regards,

Mr. Janak Parikh
General Manager
Hotel Vetro Inn, Surat

Near Railway Station, Sumul Dairy Road,
Surat, Gujarat
Reservations: 0261-2531919 / 0261-3115210 /+91 9375531919
Email Id: vetroinn@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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