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ismail k

Great stay

Review of De Glance Hotel
5.0 of 5 bubblesReviewed 9 Feb 2024
Had a wonderful stay at De Glance Hotel, the staff we're very polite and accomadating, the rooms we're spacious and clean.

Breakfast had a good variety of foods, and service was very good.

Special thanks to Mohamad Fazal Eqbal and Zubair at the front desk.

Highly recommend this hotel for your stay in Surat India.

See you Again soon, Mr & Mrs Ismail Kajee
Date of stay: January 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (10)
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1 - 6 of 10 reviews
Reviewed 5 January 2024 via mobile

Location, service, design , price. Everything is just on point. The way rooms are decorated also makes it more interesting. You don’t need to think twice about the room and food if you’re planning to come to surat. Even food from the restaurant is nice

Date of stay: January 2024
Trip type: Travelled with family
Thank Road04516980369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2023

The staff are always so welcoming every-time we go, the food in the restaurant is very good and accommodating, they specially made non spicy food for us, Mr Vijay and the restaurant manager, the valet and room service staff were exceptional. The house keeping superviser was a bit mean, he was shouting to his staff.

Room tip: They are very helpful, and helped one of our family members to go buy a umbrella
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Kissen P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2023

This hotel is at the walking distance from Surat railway station. This seems to be newly constructed hotel in the area with clean rooms. Hotel has a small restaurant which serves buffet in the morning. Overall good stay but hotel was short of staff. This resulted in slow service and sometimes frustration among customers. In one of the occasion I found staff members to be rude to the customer. I would recommend hotel management to look into this.

Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank plakhiya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at De Glance Hotel, responded to this reviewResponded 10 July 2023

Dear Mr Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering of your needs as much as you enjoyed your stay. Take care!

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Reviewed 18 March 2023 via mobile

This is a restaurant review. I don't intend to say anything about the rooms or the hotel part.
The restaurant is pathetic. I mean you are bound to get some surprises. I was surprised by hair follicles in my soup
There are several better options in the vicinity.

Date of stay: March 2023
Trip type: Travelled solo
Thank rahul_upadhyay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at De Glance Hotel, responded to this reviewResponded 27 March 2023

Dear Mr Guest, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better..I hope you visit again and give us a chance for improvement.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2023

VERY CLEAN HOTEL.COMFORTABLE BED, HELPFULL AND FRIENDLY STAFF. ESPECIALLY MR NIZAM WHO WAS ALWAYS WILLING TO ASSIST FOR OUR NEEDS.VALUE FOR MONEY AS LOCATION IS NEAR THE RAILWAY STATION WOULD NOT MIND COMING BACK AGAIN. CAN IMPROVE ON BREAKFAST WITH A BIT OF MORE VARIETIES.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Relax29229287584
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shubham Pandey, Revenue Management at De Glance Hotel, responded to this reviewResponded 27 March 2023


Dear Mr guest, Thank you for taking out your precious time to write us a review. We are extremely humbled and grateful that you enjoyed our services. Thank you for appreciating our property. Guests such as yourself are the true inspiration behind our philosophy towards hospitality. Our effort remains to continuously engage in guest satisfaction and service excellence. Please choose us again for your stay and give us a chance to serve you with a top-notch experience. We will be pleased to serve you again....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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