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Amol P

Great experience as usual

5.0 of 5 bubblesReviewed 12 Jun 2024
I am a regular visitor to the hotel for my business trips. Always find service from the house keeping staff amazing. They always make you feel at home. And on top of that the food is yummy and has a variety of cuisines to choose from. Especially one should definitely try the dahi papdi chat when its available(It is not always on the menu though). Had a wonderful stay. Looking forward to be back soon. Thank you.
Date of stay: May 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this review
Responded 13 Jun 2024
Dear 756amolp,

Thank you for making Surat Marriott Hotel your home away from home. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you again for taking time out of your day to recognize our efforts. We are also delighted to read about your dining experience. We are happy that your experience was fantastic and that you enjoyed our delicious menu. Our culinary team will be happy to see your kind remarks about their preparations. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.

Sincerely,
Amit Mehta
Area Director & General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,967)
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Show reviews that mention
All reviews taj gateway river view tapi river special thanks gym trainer excellent service room cleaning nice food housekeeping staff duty manager house keeping great experience excellent hotel breakfast spread excellent stay business trip keep up the good work
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15 - 20 of 2,967 reviews
Reviewed 9 June 2024

It was good experience staying here. Staying Here for a cricket camp for around 20:days. Previously as well I did stay here with our Baroda cricket team.

Would like to highlight few names who made the stay more memorable
House keeping staff -
Vikash
Shardul
Bhutan

Catering side
Sikhander bhai (last stay aswell he took care us very nicely with a trade mark smile)
Special mention - Vinit Vini George (this boy is really very hard working and always works with a smile.)
Shree Harish
Alok Sahoo
And
We use to get a warm welcome by VIDHI SHAH every time we entered the restaurant area

Thank you very much

Room tip: Decent stay
Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank afzal1967
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this reviewResponded 10 June 2024

Dear afzal1967,

Thank you for being our guest at the Surat Marriott Hotel again and for your continued business. We are devoted to enriching experiences for our guests through inspired service and our commitment to quality; therefore, we are delighted we achieved this during your stay. We also appreciate you mentioning that our team members helped make your stay even more memorable. We strive to provide only the best service, and when our valued guests recognize this, it means the world to us. Thank you again for choosing us while you were for your cricket camp, and we look forward to your next visit.

Sincerely,
Amit Mehta
Area Director & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

I am thankful and grateful to get an amazing service from the house keeping staff especially VIKASH he is been very kind and helpful throughout my stay i am very very sure my friend also loved house keeping staff they made us feel home and we are looking forward to be back soon thank you

Date of stay: June 2024
Trip type: Travelled with friends
Thank mandar m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this reviewResponded 7 June 2024

Dear 617mandarm,

Thank you for your heartwarming review of Surat Marriott Hotel. Our main focus is to be phenomenal at customer service, and feedback such as yours drives our passion to work even harder. We are truly moved by your recognition, and we will be sure to share your kind compliments with our housekeeping team, especially Vikash, for a job well done. We appreciate your business and look forward to welcoming you and your friend back soon.

Sincerely,
Amit Mehta
Area Director & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

Best Stay ……….. I just want to appreciate all the staff the way they care the way they work they all are champions i just remember few names Chandan,Bidisha, Biswanath ,Santu , Nilkanta , Rohan , Varun, Amit , Alok and Arti from housekeeping and reception staff. I don’t remember their name but i want to thank whole staff for taking care of us and they all are always ready to help . They actually treat there customers as a god . Food was delicious specially pizza and chesss cake. My stay was superb . I went to so many marriot properties but this is the only one property for which i am sharing a review . Thank you so much guys hope to meet you again soon . And thank you for your hard work . I really appreciate 🙏🏻

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Akansh26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this reviewResponded 3 June 2024

Dear Akansh26,

Thank you for staying at Surat Marriott Hotel and taking the time to post your terrific review. Our main focus is to be phenomenal at customer service, and feedback such as yours drives our passion to work even harder. We will definitely pass along your compliments to the team. We also appreciate your comments about the delicious menus and a great stay. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.

Sincerely,
Amit Mehta
Area Director & General Manager

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Reviewed 2 June 2024

Too comfortable stay, from room service, restaurants, club, pool to other amenities everything on point. Good work by such polite housekeepers, Whether it's Vikas or Omprakash both very polite and not time consuming service. Stay was great on banks of Tapi with a scenic view.

Date of stay: May 2024
Trip type: Travelled on business
Thank Saral M P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this reviewResponded 3 June 2024

Dear saralmp,

Thank you for staying at Surat Marriott Hotel. We are glad you enjoyed everything we offer, especially our location on the banks of the River Tapi. Moreover, it is wonderful to know the river views were the highlights of your stay. We always enjoy sharing great comments like yours with our team, so we will certainly pass this along to Vikas or Omprakash. Thank you once more for taking time out of your day to post a review, and we hope that you will revisit us soon for another comfortable experience.

Sincerely,
Amit Mehta
Area Director & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2024

I stayed two weeks for a business trip in May. The location seems to be quite good, easy to go around have a walk in the city, attraction areas, there a number of shopping and eating places. The hotel food is quite good, one of the best you can find in the city. Hotel cleanliness was very good although some aspects of the room is getting old, like the power outlets not very good looking and some are blocked or not working. However the staff is very helpful and accommodating as it should be in a 5 star hotel. I have to mention the housekeeping OmPrakash looked after the room very well and the whole restaurant staff was very friendly. This hotel will be always my first choice in upcoming Surat visits. On the other hand I should say that yoh have to write minimum 200 words is just nonsense, leg people write how much they want to write. You are actually reducing the chances of people writing something. Coming back to hotel, all in all it is the place to stay in Surat.

Date of stay: May 2024
Trip type: Travelled on business
Thank DayTrip252743
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amit Mehta, General Manager at Surat Marriott Hotel, responded to this reviewResponded 3 June 2024

Dear DayTrip252743,

Thank you for writing a review about your experience at Surat Marriott Hotel. It is delightful to know our convenient location with proximity to restaurants, shopping, and other attractions perfectly suited to your plans. All of our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from OmPrakash. While we are glad you were pleased with the well-kept property, we regret the issues you had with the power outlets. We will share your feedback appropriately. We very much appreciate you sharing we will always be your choice in Surat. Thank you again.

Sincerely,
Amit Mehta
Area Director & General Manager

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