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Reviewed 11 June 2016

We enjoyed lot in Amrutha Castle we stayed 3days Very nice place to stay whether travelling with family or single. Very helpful staff and free wifi fast very close to city in-fact it is located in Hyderabad city. I just love the service they give, from starting to the end at every single point they have shown there excellence. I don't have words to describe them the manager also come across to see here by everything was above the beyond my heart i will come again here and recommend to all of colleagues, we enjoyed lot and we shopped some costumes and other and the quality of food was very good and we stayed in the hotel there the

Room Tip: Everything is Awesome...
  • Stayed: May 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank hemendra2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this reviewResponded 12 June 2016

Dear Mr Hemendra
Greetings from Hotel Amrutha Castle,Hyderbad!!!

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards
Anand Raj
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2016 via mobile

Value for money definitely we will recommends to families & Friends very friendly staff Good Reception very help full & Courtesy really one work good place to enjoyed swimming pool on Roof top awesome during the evening time to spend at hotel we love the live Gazal in the lobby playing in DJ in the pub woooo

Stayed: June 2016, travelled as a couple
Thank anand r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Manager at Amrutha Castle, responded to this reviewResponded 12 June 2016

Dear Mr Anand
Greetings from Hotel Amrutha Castle,Hyderbad!!!

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,
Balaji
SM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2016

My wife and I stayed at the Amrutha Castle for six nights at the end of May 16. We were accommodate in Room 310 with the inducement that it faced the lake (i.e. Hussain Sagar); indeed it does, but the lake could not be seen because it is shielded by trees a short distance from the hotel. The Information Folder in our room claimed that 'Amrutha Castle is a Four Star Luxury Boutique Hotel'; it qualifies as a boutique hotel from point of view of exterior and interior design and the number of guest rooms but, in my opinion, it falls well short of Four Star and Luxury standards.,
Our room was reasonably spacious, was cenratlly air-conditioned and had a ceiling fan in addition.Twin beds, free WiFi, cable TV with many popular entertainment and news channels except BBC and an electric kettle with all the requirements for making a cup of tea or coffee. No refrigerator, but Housekeeping said they would provide us one, if required. Very useful was a long shelf which comfortably
accommodated two open suitcases. Adequate lighting and a sufficient number of power plug points. A hair dryer and an electric iron were said to be available on request. A sizable clothes closet . The downsides were that the bed linen was obviously used and there were no clothes hangers. However, Prashant of Housekeeping was helpful and had the beds remade with fresh linen and nine clothes hangers were placed in the clothes closet.
The bathroom was of adequate size but there were many things that needed fixing; the bathing area was just a half-inch lower than the rest of the room and the shower curtain was about eight inches too short - consequently, bathwater spread onto areas which should remain dry; the toilet seat and seat cover were both loose, and, the health faucet fixture leaked when used. A face towel holder was affixed to the wall but the hotel does not provide face towels. There was no bath mat either, but it was provided on request. One of the bath towels was frayed; both had a musty smell. We went shopping and bought towels for our use. Overall,the bathroom was in urgent need of renovation. The Housekeeping Pantry room door - close by - was often left open revealing a very untidy and dirty set-up. Prashant was shown and explained the problem areas connected with Housekeeping; he assured us that they would be attended to.
The dining area was adequately spacious . All meals were buffet style. A wide variety of dishes on offer but - perhaps inevitable - a certain sameness to it all over our stay.The table mats remained in place throughout and appeared somewhat grimy; off-putting.The dining room staff was helpful but need to be instructed on the of a word of greeting and/or a smile when guests enter the dining area. Also, those detailed to man the side-by-side 'Eggs to Order' and Dosa' (i.e. crepe) stations at breakfast time need to be made aware of the importance of being ready to cook up whatever the guest requests from the very beginning of the scheduled opening time.
We wre not inclined to sit in the H2 Bar because it was poorly li and the recorded music was so loud that we were unable to carry on a conversation; this even after requesting that the volume be lowered.
The hotel has two elevators; one remained unserviceable - or intermittently serviceable - throughout the latter half of our six-night stay.
No maps of Hyderabad and/or Secunderabad (twin cities) were available at the Travel D; we had to go to the Tourist Office to get them. However, Saleem was very helpful in recommending what to see, where to eat, how much to pay for 'tuk-tuk'
rides etc. (Auto-rickshaws have meters but they are not made use of by the drivers).
Overall, I would classify Amrutha Castle as being at the lower end of a mid-range boutique hotel. The need for internal renovation is apparent - we were told that the process had started on the upper floors . Also, hotel staff - particularly (but not exclusively) those involved with housekeeping and in the dining area need more training in and monitoring of their duties. The hotel is well-located for those who are interested in the history of Hyderabad, its monuments, sights and sounds. I would recommend it only to those who are unfussy in their standards when it comes to hotels and who view location as a primary consideration.

Room Tip: Request a room facing north. Check it out before accepting it.
  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank sandp_124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this reviewResponded 24 June 2016

Dear Mr Vivek Sir
Greetings from Hotel Amrutha Castle, Hyderabad!!!

We thank you very much for having shown interest towards our Castle.

At the outset I would request you to accept my profound apologies for the inconvenience faced upon your visit at Hotel Amrutha Castle, Hyderabad.

It is with great concern I have made a note of your comments on the incident. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Thanks & Regards,
Anand Raj
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2016 via mobile

Hotel is located a very good place.room is spacious comfortable.check in was smooth .food and service is good ..need some impovmant in room service ..don't forgot To visit birlatemple. Next time I will be definatley visit this place

Stayed: May 2016, travelled on business
Thank tejas1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this reviewResponded 30 June 2016

Dear Sir/Madam,
Greetings from Hotel Amrutha Castle,Hyderabad!!!

Thank you for patronizing Hotel Amrutha Castle as your preferred hotel in Hyderabad. Our constant endeavor is to provide our guests a memorable experience.

We feel privileged by your good words of appreciation for the entire team and our property at large. It is feedbacks such as given by you that keeps the team motivated and encourages them to continue to deliver guest experiences.

We once again take this opportunity to thank you for your valuable feedback and look forward to welcome you to Amrutha Castle in the near future.

Warm Regards,
Anand Raj.S

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016

Worst hotel ever! I stayed from 28 May 2016 to 30 May 2016. The staffs were lousy. Rooms were untidy. Lodges worth Rs.200/- per day is much better than this Amrutha Castle pig stye. I had to beg for bath towels, and they sent a torn bath towel. Bathrooms were unbearable!! Shower not working, flush not working. When informed to the staff, they gave such a helpless look that I felt pity for them!

Buffet complimentary breakfast area was absolute chaos! People were standing in-front of the omlette maker like refugees. Horrible!!

All fake photos in the website.

  • Stayed: May 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Jacob J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmruthaCastle2014, Front Office Manager at Amrutha Castle, responded to this reviewResponded 12 June 2016

Dear Sir/Madam,
Greetings from Hotel Amrutha Castle, Hyderabad!!!
We thank you very much for having shown interest towards our Castle.

At the outset I would request you to accept my profound apologies for the inconvenience faced upon your visit at Hotel Amrutha Castle, Hyderabad.

It is with great concern I have made a note of your comments on the incident. We do take great care that our esteemed guest do not face any inconvenience, so on this occasion an acceptable standard has clearly not been met.

Customer feedback has always been an integral part of our learning, understanding and catering to the needs of the guests. I would like to assure you that the matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the occurrence of such.

Do let me know if there is anything else I can do to make your stay comfortable for future and I look forward to welcoming you back.

Once again we sincere apology on behalf our entire team & Staff are looking forwarding your valuable patronage towards our Castle!!!!!

Thanks & Regards
Front Office Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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