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Reviewed 19 September 2015

Just got back from our third holiday to Egypt this time we decided to pick sunrise diamond beach as lots of reviews and many people talking good about it.

We loved the hotel and everything was working and going the way it suppose to be from the lovely decoration if the hotel to the beautiful beach front, amazing service and everyone is working really hard to keep everyone happy.

Animation ream of the hotel very great job and very active with loads of things to everyday on the pool and on the beach and also in evening great job and different shows all of them are real talents and their program is breath taking.
Will recommend this place to our friends and everyone one wants a holiday in Egypt.

  • Stayed: September 2015, travelled as a couple
    • Service
1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUNRISEDiamondBeach, General Manager at Diamond Beach Resort, responded to this reviewResponded 25 September 2015

Dear Sandra,

A lovely review and thank you so much for taking the time to write in with it. We are delighted that your holiday went so well and that you were looked after by everyone that you came into contact with.

Your recommendation is important to us and we appreciate you passing our details on to your friends and family as we would love to meet them too so thanks for that as well.

Hopefully we will be seeing you again too – we can’t wait.

Warm regards,
SunConnect SUNRISE Diamond Resort

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Reviewed 18 September 2015

Wow!!! Just got back on Tuesday after spending a fantastic 2 weeks at this destination. I now regard it as one of the best holidays that I have been on. Me and my girlfriend went, we are both in our 30's. On arrival We were greeted by the front desk to a warm welcome, here we were checked in nice and swiftly and the bellboy delivered us to our room. Just what was needed after a longish day of travelling. I must say at this point that the staff and service at this hotel is the best that I have experienced anywhere in the world. At the moment the hotel is currently being updated but that didn't have an effect on our holiday. The plans that they have will only enhance the amenities of the hotel and make it even better. At the hotel they have 3 pool plus a slides pool. We sat at the relax pool which is for those over 16, a great relaxing place that is nice and quiet. We were taken care of by the barman all the time at the pool. Sammy first few days then Mustafa came for the rest of our holiday. Mustafa would be there with a drink for you when the bar opened in a morning, you wouldn't have to lift a finger as he would be floating around to make sure that you had another one throughout the duration of the day. We then had the pool boys Mohammed and Mina who were both brilliant made sure our sun beds were in the right place ready for the sun, both were always maintaining the area and making sure that you were ok. In Mina I think we have made a friend for life, we had so much fun with him. The ice towels are legendary especially when it's pushing 44 degrees. We had a little go on the slides as well and are good for kids and to break up the day. At this hotel we tried our first bit of snorkelling. Absolutely amazing and a must try, no matter what you do it needs to be tried at least once. I also hear that the diving is exceptional as well.
On to places to eat. 4 different restaurants. One a beach restaurant which took care of us at lunch time. The Indian restaurant was very nice also. we mainly ate in the Italian restaurant for our dinner. Service and staff were excellent, Sayed was the chef always smiling friendly face. Aslan always served us and made sure we had everything we needed and would ensure we were replenished with drinks throughout our meal. Aslan was brilliant, high quality service every day. For breakfast we sat in the half moon restaurant. My girlfriend loves omelette for breakfast and Mohamed the Omlette chef was always on hand no matter how busy to make sure we were served quickly and always went out of his way to do them in style, the service in this restaurant was just as great. So many smiling, friendly faces. Muhammad was the pick of them, everyday coming over whether he was serving in our area or not to Make sure we were fine. Just to add to the incredible time that we had. The hotel has a new manager who came round to see guest. He came to see me 4 times to make sure things were ok and I had nothing to complain about. I thought it was a great touch from him to do this. Although we don't watch the entertainment I did observe that it was very good. First it would be for the children, then they would have adult entertainment. The Michael Jackson show is very good and we did watch that on recommendation from another guest.
Our room was perfect, overlooking a great view of the sea always cleaned and tided, beds changed and new towels whenever we needed them.
I can't say how much we both loved this holiday and hotel. We are really looking forward to going back at some point and we hope that it is soon rather than later. 5 star hotel, 5 star service and 5 star staff.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUNRISEDiamondBeach, General Manager at Diamond Beach Resort, responded to this reviewResponded 21 September 2015

Dear Scott,

We are delighted to hear that your holiday was 5* all the way and thanks for writing in. There are a lot of staff for us to thank on your behalf too, but we will be happy to do this for you as we know that they are always so pleased to hear that they have made such a difference to our guests’ holidays.

The diving here at the Sunrise Diamond is exceptional and when you come back, you really should pop down to the in-house dive centre and enjoy a try-dive. Most people who try it once are hooked.

You enjoyed the Michael Jackson show and the talented Animation team have so many more things to show you so you must spend an evening or two watching what they do. It’s amazing how good they are.

You had a wonderful time with us and we do hope that means that you will be retuning to your home in the sun to see us again. We look forward to it.

Warm regards,
SunConnect SUNRISE Diamond Resort

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Reviewed 18 September 2015

Our holiday progressed well and over all no issues or drama at all.
Food - We used the Indian Al a Carte on 3 occasion the first 2 with the better meals the 3rd meal was good but just not as attentive as the first 2. Was nice surrounding and made a good change to be served rather than the buffet style meal. Most definitely worth a visit. We used the Half moon restaurant the most and honestly the food was good no issues other than occasionally running out of stuff however this is compounded by the Egyptians who insist on plates so full that they over flow and then waste it all. Good range of food and no problems with it at all. We used the beach food place twice fro lunch on our last 2 days and this is really good wish we had tried earlier really enjoyed the food and we also did the evening al a carte there a large BBQ box which was really nice and again no hassle of a buffet but be warned they cook liver on the BBQ. The drinks and the food over all are very good and we are seasoned traveller to Egypt
Pool - We spent all of our holiday during the day around the relaxing pool and were served by 2 good bar men week 1 was Sammi and week 2 was Mustafa. Both gave really good service but of the 2 Mustafa was the best he kept us entertained and our drinks replenished all day long. Excellent at remembering all the drinks people require and he ensured everyone was served and always had drinks. There were also 2 towel guys Mohamed week 1 and Mina week 2 again both were really good and attentive Mina was a real character he was so funny and he did a great job of keeping out the kids without been rude to anyone. He always had a smile and he tried so hard with his towel art but they made us laugh more than the wow factor but this added to our enjoyment.
Entertainment team - these guys really work so so hard all of them but for us a special mention goes to 3 of them
Ben the newbie this chap is so entertaining always has time for a chat and always listens, Katusha and Alina these 2 ladies from the Ukraine are amazing always had the time to chat and to try to get us to participate but never over the top 3 amazing young people who really made our evening and as we left there were 2 twins who arrived sorry I cant remember your names but I know that they will be both brilliant asset to the team, Please give them the time of day and chat to them all of the entertainment team try so hard and work hard in very hot conditions

WIFI - this works brilliant no issues at all 100% and a good strong signal

Over all I would rate the complex as brilliant make of it what you can and enjoy the weather and the different cultures

  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank steve p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUNRISEDiamondBeach, General Manager at Diamond Beach Resort, responded to this reviewResponded 21 September 2015

Dear Steve,

We are very grateful to you for taking the time to write in with this lovely, warm review of your recent holiday with us, full of nice comments about the food, the staff and well, everything really and it's great to know that you had such a good time.

It has been a pleasure hosting you and we we look forward to another opportunity to look after you and entertain you in the sunshine,

Thanks again for choosing the Sunrise Diamond and hope to see you again soon.

Warm regards,
SunConnect SUNRISE Diamond Resort

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Reviewed 18 September 2015

Me and my boyfriend cannot fault one thing about the hotel we stayed at. The staff were very friendly, room was always clean and the food was decent. We will definitely be coming back! Miss it so much!

Room Tip: More sockets for plugs would be handy.
  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank cerysgibbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUNRISEDiamondBeach, General Manager at Diamond Beach Resort, responded to this reviewResponded 19 September 2015

Dear Cerys,

You clearly had a wonderful time here and thank you for thinking of us and writing in – it’s very much appreciated. You enjoyed the staff the room and the food and you can’t go wrong with that so we look forward to welcoming you back to your home in the sun again soon.

Warm regards,
SunConnect SUNRISE Diamond Resort

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Reviewed 17 September 2015

This is the best place i have visited in a long time. I came here with my husband and it was a lovely relaxed holiday. I joined in with the yoga every afternoon and my husband would play darts with the crazy but fantastic bunch of animation team! All staff were lovely and we are already looking to book for next year!

  • Stayed: August 2015, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank sophieewright12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUNRISEDiamondBeach, General Manager at Diamond Beach Resort, responded to this reviewResponded 18 September 2015

Dear Sophie,

It’s always good when you both find something really fun to do on holiday so we are pleased to see that we kept you both occupied and entertained throughout your stay with us. You relaxed with yoga and your husband had a crazy time with the Animation team and it’s good to know that the staff looked after you well too.

Thank you so much for the kind words and we do hope that we will have the pleasure of seeing you again soon.

Warm regards,
SunConnect SUNRISE Diamond Resort

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