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Traveller rating
1,006
315
99
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41
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All reviews pool bar waterfront restaurant animation team red flag fish sea view relaxing pool italian restaurant tennis courts special thanks relaxing stay german guests great holiday food in the main restaurant great resort spa treatments plenty of sunbeds
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Reviewed 10 June 2021 via mobile

The best experience ever
Nice staff and sooo helpful
Very good food quality
Highly recommended
You will find corals with colorful fishes which will make u happy
They have a relaxing pool that will let you speep without knowing

Date of stay: June 2021
Trip type: Travelled with family
Thank 903hadeerh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Van Lieshout , General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this reviewResponded 10 June 2021

Dear Mrs. Hadeer,

Thank you for your review of the Cleopatra Luxury Resort Makadi Bay.

It's a pleasure to receive such positive feedback following your recent stay, and I'm delighted to see that you had such an enjoyable visit.

Your feedback is important to us and I have shared your review with the team. Your kind words have encouraged us all, and we will continue to maintain the high standards of service that provide such joy to our valued guests.

We look forward to your next visit to Egypt, and hope to personally welcome you back to the Cleopatra Luxury Resort Makadi Bay.

Thanks once again!

Peter van Lieshout

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

The staff was polite, despite all warnings.
The food was better than it was expected (still you're going to be tired of it on 4th day)
We didn't pay any additional service or fee (just tips, but not always, and nobody insisted as it is occured sometimes)

The minuses are similar to other hotels in Egypt:
Old furniture (even the toilet brush was broken)
The beach can't be used for swimming (you have to go to pierce - approx. 600 m.)

Still we are satisfied with our journey.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Also_Maximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Van Lieshout , General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this reviewResponded 9 June 2021

Dear Mr. Maximus,

On behalf of the entire Team at the Cleopatra Luxury Resort Makadi Bay, thank you for choosing our resort for your sunshine-winter break.

We are grateful for your lovely words , it is our aim to provide an attentive, personalized service and we are delighted to learn we have succeded in this venture.

We hope we will have the pleasure to welcome you back to our premises soon.

Kindest Regards

Peter van Lieshout

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

Cleopatra hotel is a great specially the animation team they are so friendly and we're having so much fun, they have many varities of food survice is perfect for everything, and i hope to come here again

Date of stay: June 2021
Trip type: Travelled with family
Thank 725judiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Van Lieshout , General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this reviewResponded 9 June 2021

Dear Mrs. Judie,

Thank you for taking the time to review our hotel following your recent stay with us, I am thrilled to learn that you enjoyed so many aspects of your stay.

Our menus are filled with tempting dishes : our kitchen is something we are immensely proud of, and really does offer up the most wonderful bounty of fresh and interesting ingredients, and flavors.

Your assessment of the animation team is marvelous to hear - the entire team is indeed genuine, joyous and passionate about what they do, so I'm really glad to hear you found it all to your liking.

I look forward to welcoming you back on your next stay in Hurghada!

Kind regards

Peter van Lieshout
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021 via mobile

Animation team is more than perfect they are so friendly and all the staff are very professional . food is very tasty we will come again for sure and spend more time at the hotel also the hotel is very clean

Date of stay: June 2021
Trip type: Travelled with family
Thank monai837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Van Lieshout , General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this reviewResponded 9 June 2021

Dear Mrs. Mona,

It was a great pleasure to welcome you at the Cleopatra Luxury Resort Makadi Bay.

On behalf of the entire team , thank you for sharing your kind comments with the Tripadvisor Community and we hope we will have the pleasure to welcome you back in a not too distant future.

Kind Regards

Peter van Lieshout
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2021

We chose the hotel for it's reviews on food and staff and overall, for these two criteria the hotel was good. The staff is welcoming, helpful, had a nice attitude and you don't feel pushed to offer tips for any small favour (as we read about other hotels in Egypt). The food was also good, although not that varied as we experienced in other all inclusive resorts in other countries, but you had decent options at any meal and the quality of the food was good. Our kid is almost 3 and we had several selections for her too. The Italian a la carte restaurant was disappointing... maybe because we had high hopes for it and we enjoy Italian food, but the menu was very short, the food didn't taste anywhere near Italian food (for example - mozzarella from the caprese salad is like a melted cheese.. pizza is just fluffy bread with some local sausages or cheese) and the waiter we had was the least welcoming from our whole experience in the resort - we felt a little bit like in a fast food where you had to decided quickly from 2 options, eat your food fast and leave as soon as possible to make room for others... The next night we had reservations for the Indian dinner and we almost quit based on the experience from the Italian restaurant. Thanks to the guest relations employee (Alina) we decided to go and the food was great! For those who love spicy indian food, it's a great experience. We also had a birthday celebration in our group and the hotel came up with a cake and the staff sang happy birthday - very very nice! The staff is also friendly with kids and overall there were a lot of families with children. The beach and pool are clean, although the water in the pools could be a little warmer for my taste (especially the ones from the Hippo kids club). Our daughter was very enthusiastic about the mini disco each evening. She was asking about it each morning when she wake up :) and she still creates stories and games that include a pirate (it was a tall, Russian?! animator).
Overall, we are happy with our choice and would probably come back again.

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank Silvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Van Lieshout , General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this reviewResponded 9 June 2021

Dear Ms. Silvia,

Thank you for your review of your recent visit to the Cleopatra Luxury Resort Makadi Bay.

We appreciate you taking the time to provide detailed feedback regarding your stay.

Your feedback is important to us as it highlights areas of our service in which we may improve, and I have forwarded your account of your experience to the concerned departments .

Thank you for bringing this to our attention, and please accept my sincere apologies for any disappointment.

With My Kind Regards

Peter van Lieshout
General Manager

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