We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,650)
Filter reviews
4,650 results
Traveller rating
3,490
748
244
82
86
Traveller type
Time of year
LanguageAll languages
More languages
3,490
748
244
82
86
Show reviews that mention
All reviews mermaid bar italian and mexican restaurants animation team sahl hasheesh crazy waves lobby bar palm restaurant special thanks fish main restaurant per week golf buggy food and beverage manager amazing vacation sea view amazing hotel buffet restaurant
Filter
Updating list...
372 - 377 of 4,650 reviews
Reviewed 31 May 2018 via mobile

Big rooms and clean everyday we had the housekeepig our room
Also the food was great all the staff in the restaurants friendly and smiley all the time
Animation team crazy and active
All the bars opened all the time specially lobby bar 24 hours!!

Date of stay: May 2018
Trip type: Travelled with family
1  Thank Albert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

We choose this time tropitel sahl hashish and i think we made our choice perfect hotel with all the facilities
Pools bar and beach bar so good service specially they are all muslims and they are fasting in ramadan but they still have the smile
On thier faces really respect for them
Best entertainment team
Just only one problem that the mini bar was not working !!

Date of stay: May 2018
Trip type: Travelled with family
1  Thank hana13680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018 via mobile

Hotel is excellent in everything, amazing staff, amazing food, pools and beach are nice, everything is very nice, we went there 3 times and wont be the last. Also Animation team is very nice and friendly and entertaining is very good. But wifi is a bit poor

Date of stay: May 2018
Trip type: Travelled with family
1  Thank rose m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

The hotel layout was gorgeous! Definitely 5* where that is concerned.

Food, well cooked and tasted nice (Italian restaurant was amazing!) however, my mum and I did end up with a dodgy belly by the end of the week We also had a few issues with booking the Mexican restaurant, as you are entitled to 1 dinner at the Italian and 1 at the Mexican per stay. We had already had the Italian and saved the Mexican till the last night as I love Mexican food. Upon arrival we were told we were booked in for the Italian, we explained that we had already had Italian and handed over the ticket we were supposed to hand in. Staff at the Mexican were quite rude when dealing with this issue, one even took the ticket and said he'd speak to his boss, but we saw him just put it down and continue serving as if we weren't important! Then the manager rudely told us to go to the reception and sort it out. When speaking to the reception staff they accused us of changing room numbers which may have messed up the booking, not sure how that would have happened without them knowing, (even though this wasn't the case) Eventually this was sorted but definitely put a downer on our last night at the hotel!---- Food wasn't even worth the hassle.

Animation team- very talented group of people, but often started late and therefore meant we missed a lot of the Cleopatra show as we were leaving later that evening for a trip to Cairo. Had the show started on time we wouldn't have had to miss it! They also displayed the oriental show for our last night but instead just did another dance show which grew a little boring.

Final point. The staff (not all) provided reasonable customer service but seemed very miserable about doing so. I felt those who were a little more friendly seemed to do so just to get a tip, usually carrying out task you'd want to do for yourself, then your'e left feeling obliged to tip. There were many people on the beach and within the hotel selling spa treatments, one who got very aggressive just after I replied 'Im okay thanks'. He replied 'I didn't ask if you were okay I asked if you want a spa treatment' and moved right up into my face! Maybe the hotel could do something about these sellers as it was quite off putting having and man rub your arm saying you have dry skin while you're trying to relax on your holiday --__--

Room tip: Bring extra money for tips!
Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Leanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018

Another fantastic stay at this hotel. The hotel has undergone some improvements since last year which have made this resort even better such as the new beach front toilet and changing room block, the additional shade at the beach bar and other things to enhance the holiday experience.
The staff at this hotel are amazing...I would like to thank everyone of them for making our holiday so special but need to mention a few people who as usual go above and beyond to help you have a wonderful time...
Vivien in customer relations who is such an asset in ensuring everything is just right and if it isn't sorts things out very quickly.
Abdullah in the pool bar who is just an amazing person
Mohammed and Abanoub at swim up bar who kept the drinks coming
All the staff at the lobby bar
Ahmed in the Mermaid bar
Ahmed the pool guy who is so helpful
All the restaurant staff
All the animation team...especially Momo
The food here at this hotel is great whichever restaurant you choose to eat in but i have to say the Indian cuisine is fantastic, and you should do it even though there is a small charge for it, because it is so good...
Our personal favourite restaurant though was the Italian...The food in the afternoon is lovely but in the evening it becomes something special.
The menu on offer is the equivalent of a top restaurant in the UK and cooked to perfection by the chef there....but it is the service you receive there that makes it so special. Antonio and the rest of the boys do an amazing job in setting an atmosphere that is so chilled out yet top notch at the same time..EXCELLENT....
The hotel as ever was spotless throughout from the rooms to the gardens and pool and beach areas.
There are areas for adults only, the mermaid bar and the pool with a swim up bar, which are great if you do not have children with you. Some guests did however try to ignore this and bring children in and the staff were put in a position of having to tell them to leave....come on guys, give the staff a break and obey the rules..it makes it better for everyone.
One day we had a short unexpected sandstorm which covered the outside areas in a layer of sand and put everyone indoors... but i was really impressed with how quickly an action plan was put in place to entertain the guests indoors and a big clean up took place which had everything back to normal so soon.
All in all another faultless holiday on our 4th visit. We will be booking our 5th very soon
THANKS SO MUCH and see you soon!!!

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
6  Thank LiverpoolGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews