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Reviewed 25 June 2018 via mobile

Reception desk employee is insufficient, created unnecessary trouble concerning no smoking policy in the rooms and the unavailability of ground floor smoking room then another concierge employee proved that they have ground floor smoking rooms!!

Stayed: June 2018, travelled with family
2  Thank Hoda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018

The Check-in and Check-out was so easily and quickly within seconds; even I check-in at 10.00am with no problem. The variety of food during the three meals are so good, and it taste nice. The beach and pools are very clean and get you relax. The staff from all over the hotel are very friendly ad respond quickly with your inquiry or request.

Room Tip: Chalets were vey good option
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank AymanB330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLDPALACEMANAGEMENT, Manager at Old Palace Resort, responded to this reviewResponded 21 June 2018

Dear Mr. Ayman,

We are delighted to receive your comments regarding the service and hospitality provided by our team members. Let me thank you for the precious time taken to write your kind comments. We were more than glad and proud while reading your valuable comments especially when knowing that our staff services met your kind expectation and happy to hear that you enjoyed your vacation.

We wish to have the opportunity welcoming you once again and very soon.

Thank you

Viviane Riad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

It’s great.. service is awesome.. Food is delicious and various.. Room is comfortable.. Animation Team are really helpful and nice.. Pools are clean and wide.. Housekeepers, Staff, Engineering Staff are helpful.

Stayed: June 2018, travelled with family
1  Thank yassoo2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLDPALACEMANAGEMENT, Manager at Old Palace Resort, responded to this reviewResponded 17 June 2018

Dear Yassoo2018,

We would like to express our sincere gratitude for choosing our hotel for your valued vacation. We were delighted to know that you spent such a lovely time with us. Our hospitable team is very grateful for your positive comments regarding the hotel services and facilities
Old Palace team is waiting for welcoming you in our paradise in the near future again!

Until then we are sending sunny greetings from the Red Sea!

Sincerely,

Viviane Riad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

The hotel is amazing and one of the best hotel I’ve ever seen. The staff is so friendlyy and the atmosphere is lovelyy. Strongly recommend for any type of vacation. The rooms are very good and clean. The food also is good and they have different varieties of food. The beach is breathtaking.

Stayed: June 2018, travelled with family
Thank Malak M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLDPALACEMANAGEMENT, Manager at Old Palace Resort, responded to this reviewResponded 17 June 2018

Dear Mr. Malak,

We would like to express our deepest gratitude for choosing our resort and we are delighted to know that you found the hotel as a wonderful. It was our great pleasure to welcome you here, surround you with our utmost care and attention and all old palace team is looking forward to welcome you back in the nearest future.

Sincerely,

Viviane Riad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

Nice and comfortable place to stay, clean rooms, clean pool area and nice sandy beach, animation team is also good, although we didn’t need that much entertainment, just rest. Staff is polite and helpful , ( especially Mohammed , main restaurant manager)

Stayed: June 2018, travelled with family
Thank Irina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OLDPALACEMANAGEMENT, Manager at Old Palace Resort, responded to this reviewResponded 17 June 2018

Dear Ms. Irina,

Thank you very much for spending your vacation at Old Palace Resort and for taking the time to post your precious feedback on TripAdvisor. We greatly appreciate any feedback made by our guests and constantly strive to achieve the highest quality standards.

Many thanks for your positive feedback as well as your decent compliments; we are delighted that you have enjoyed your stay with us at the Resort and that you were satisfied with the services provide to your good self throughout your stay among us. Kindly rest assured that the satisfaction of our valued guests such as your good self is & will always remain our greatest aim.

Looking forward to welcoming you once again at our Resort, In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Regards

Viviane Riad

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