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Hotel Oro Verde Manta
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Reviews (1,427)
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All reviewsoro verdebreakfast buffetpool areamy dadomelettegreat foodsushifront desk staffwould stay here againana mariamany choiceshear the waves crashinggourmet delipublic areasother hotels in the areafirst handsmall water
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Reviewed 30 August 2017 via mobile

Oro Verde is an very nice hotel that will better after the renovations. The mall of the pacific is right next so there are a lots of things to do.

The reception employees are very nice and always ready to help, specially Jesselin. Very nice and always with a smile in her face.

Will be back to this hotel as always.

Stayed: August 2017, travelled on business
Thank Woon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_OVM, Manager at Hotel Oro Verde Manta, responded to this reviewResponded 1 September 2017
Google Translation

Estimado Woon, espero este mensaje lo encuentre bien, le quiero agradecer mucho por sus comentarios y esperamos tenerlos pronto de regreso en esta su casa en Manta, para vuestro conocimiento estamos próximos a iniciar un proceso de remodelación, para poder brindarles a Uds. un mejor servicio lleno de confort y relax.

Saludos Cordiales,
Ricardo Ferri
Gerente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

From the time of check-in which took over an hour (no one checking in except us) to trying to access the beach. My wife a native Spanish speaker (Ecuadorian) who set the stay up and paid for the rooms in advance, had to stop the over charging from the beginning after there was an agreement by phone. The agreement was that our 81 year old Prima has a caretaker that says with her and her daughter, would stay in the room with them at no additional charge. Well that went out the window when we showed up and they DEMANDED additional fees and refused to allow us to discuss the matter with a manager. That was not the bad part of the interaction, the negative portion was the attitude of the front desk staff they acted as though we were trying to be nefarious. Then there is the whole beach access dilema my wife was able to come and go freely by being buzzed in and out . . . well I'm still waiting to access the beach via the security protocols that are used. I guess I'm a bit of shady
African character and can't be trusted because I might steal the ocean. Needless to say this was a NEGATIVE experience and I will not stay at Hotel Oro Verde Manta ever again. By the way this was not my first experience in Ecuador because we come often but usually spend time in Salinas, the people of Ecuador are AMAZING and kind it is just this hotel has service levels issues for the amount that you pay, end of story! I check out in a few hours so I know that will be a whole other level of drama.

Room Tip: Get another hotel
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mackjr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_OVM, Manager at Hotel Oro Verde Manta, responded to this reviewResponded 1 September 2017

Dear Mackr, I hope this message finds you well, I want to thank you very much for your comments and we hope to have you back soon in this house in Manta, for your knowledge we are close to initiating a remodeling process, in order to offer you a Best service full of comfort and relax.

Best regards,
Ricardo Ferri
Manager

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Reviewed 17 August 2017

I stay at this hotel a few times a year for the past 5 years, and every time that I stay, the hotel staff is very friendly and courteous, the rooms are clean, the breakfast goes above and beyond what is needed (although, for Kosher reasons I can only eat the fresh fruits, I can see what is prepared and how the people enjoy it). I would come back here anytime I would be back. Thank You

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rabbiytaub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_OVM, Manager at Hotel Oro Verde Manta, responded to this reviewResponded 19 August 2017
Google Translation

Estimado huésped, espero este mensaje lo encuentre bien, le quiero agradecer mucho por sus comentarios y esperamos tenerlos pronto de regreso en esta su casa en Manta, para vuestro conocimiento estamos próximos a iniciar un proceso de remodelación, para poder brindarles a Uds. un mejor servicio lleno de confort y relax.

Saludos Cordiales,
Ricardo Ferri
Gerente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

My friend and I were looking for a room in manta. We choose this one because of reviews and the beach location. It was much cheaper to book online than at the front desk. All the rooms have a balcony and a view. The beds were very comfortable. The breakfast was a great value. It had a nice gym and the staff were great. I would definitely stay again

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_OVM, Manager at Hotel Oro Verde Manta, responded to this reviewResponded 14 August 2017
Google Translation

Estimado Michael, espero este mensaje lo encuentre bien, le quiero agradecer mucho por sus comentarios y esperamos tenerlos pronto de regreso en esta su casa en Manta, para vuestro conocimiento estamos próximos a iniciar un proceso de remodelación, para poder brindarles a Uds. un mejor servicio lleno de confort y relax.

Saludos Cordiales,
Ricardo Ferri
Gerente

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017

I eat at the hotel restaurant quite often after working out at the gym, here. It is one of the only places in Manta that has sushi.I always request Esteban B. as my waiter. His english is excellent. He cares enough about his job performance to take english classes four times per week at a local english school. This is very refreshing because as a foreigner living in Manta, it is hard to find anyone to converse with in English. I definitely recommend this restaurant and will continue to come back to eat sushi and talk with Esteban.

  • Stayed: July 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_OVM, Manager at Hotel Oro Verde Manta, responded to this reviewResponded 7 August 2017
Google Translation

Estimado Billy, espero este mensaje lo encuentre bien, le quiero agradecer mucho por sus comentarios y esperamos tenerlos pronto de regreso en esta su casa en Manta, para vuestro conocimiento estamos próximos a iniciar un proceso de remodelación, para poder brindarles a Uds. un mejor servicio lleno de confort y relax.

Saludos Cordiales,
Ricardo Ferri
Gerente

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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