I booked 3 rooms to stay for the week while doing an Alzheimer’s walk on the boardwalk in AC in October. While checking in on Friday, we were provided w a half roll of toilet paper for 3 people in a room. By Monday morning we called for toilet paper and got 2 rolls. Tuesday after I called to see when they were going to service the room ; they “cleaned” the room and took back the unused roll of toilet paper that I just called for. By Wednesday morning at 3 AM , I’m out of toilet paper again! This place is a joke. I’ve never seen a place so stingy with toilet paper. They did the same thing to my friends staying in the room down the hall. They had to called for toilet paper, as well, and once they got it , the maid service actually removed the half roll on the TP holder, replaced it with a full one and took the half used roll back instead of leaving it in the bathroom for them to use. I guess they thought 1 roll would be enough for 4 people staying in a room for the week. I was told the computer system was down when we checked in, I was given a key to stay in a room but it was already given to someone else obviously , from the looks of the suitcase, money and keys on the table. Therefore after calling in advance to have the 3 rooms I booked close together they said they knew nothing about it when I checked in. Then they advised a spa however when we tried to get services it was closed the two days we called for massages so we walked to the Hard Rock casino and spa and got them there which was fabulous. There were 80 degree days & they would not open the pool area. The jacuzzi was extremely dirty and slimy so we assumed we were better off not being allowed in the area anyway. My kitchen area was not clean and had brown burnt stains on the oven tops. I checked in Friday and had to call Tuesday to see when we would get service and fresh towels. It appeared they would NOT clean your room unless you called them to come clean it. I had to call for service for my guests rooms as well because they never received service after being here for 5 days either. Over all, if your family enjoys going to the bathroom more than 3 times in a week and likes fresh after several days; then find somewhere else to stay. Especially if you don’t want to beg to wipe yourself with dollar store toilet paper only to have the maid service steal it back. If you expect minimal sanitary conditions go somewhere else because you will have to ask for fresh towels after 5 days! ( luckily I brought some from my own home) I would describe this place as disorganized and chaotic. Not worth the aggravation of arguing for common hygiene products while trying to relax at the beach for a week. I was totally embarrassed after booking this trip for my friends and family especially how they treated us. All of my guests checked out by Wednesday ( when I booked Friday to Friday) because of the poor quality customer service, lack of open amenities and the aggravation of getting personal hygiene products.