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Reviewed 29 February 2016 via mobile

Absolutely perfect for business trip. If you go there for business, reserve top level rooms when you are priority to use lounge. Top service, good food and separate check-in/out counter.
Rooms are clean and couple of fruits were waiting...nice detail.
Hotel has very top service attitude.

Date of stay: April 2015
Trip type: Travelled on business
Thank Terjama75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this reviewResponded 1 March 2016

Dear Terjama75,

Thank you for sharing your stay experience with us. We are glad to learn that you enjoyed our room facilities and Horizon Lounge service. We are looking forward to your welcoming you back soon!

Best Regards,
Jane

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Reviewed 28 January 2016

The theme park is NOT walking distance. Get a car ride there. Hotel was disappointing. The lobby looks like the building was designed to be an office then they changed their mind... Buffet was absolutely not comparable to their buffet in Shangrila Pudong. Rooms were very nice though. Views from the rooms... horrible. Don't come here for the view...

Date of stay: November 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Kang Yang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this reviewResponded 1 February 2016

Dear Kang Yang L,

Thank you for taking the time to share with us your valuable comments on your recent stay.

We are concerned to hear your feedback on our services and would appreciate if you could share with us by sending more details directly to jane.gu@shangri-la.com. We are endeavored to making improvements and deliver the level of service you have come to expect from a Shangri-La hotel.

Once again thank you very much for choosing to stay with us, and we look forward to welcoming you back soon!

Best Regards,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

Very surprised at hoe average a hotel this was. I'm not sure I'd stay again. Check in was slow but then I'm not a ShangriLa member card holder. They tried very hard to push the up charges extras which is a pet hate of mine. If I'd wanted it, I would have booked it.
My first room was on 50 floor with only 1/2 windows and smelled very stale maybe smoking here before.
Changed room quickly to Horizon club floor and the room was large spacious.
Horizon club was not great, I've stayed at much better club lounges.
Food average and not exciting. Very bland in look.
Check out painfully slow at the Lounge at breakfast time.

Date of stay: December 2015
Thank Dkkeeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, 公关经理 at Shangri-La Hotel Suzhou, responded to this reviewResponded 14 December 2015

Dear Dkkeeling,

Thank you for taking time in providing us with a review on your recent stay with us. We are glad to learn that you found our Horizon room comfortable. Your valuable comments on the shortfalls of our products and service have been carefully noted and addressed with our colleagues. Here at Shangri-La Hotel, Suzhou we appreciate every single feedback which would help us make improvements on creating a better stay experience for our guests.

You are more than welcomed to share with our General Manager with more details of your stay via the email michael.tam@shangri-la.com. We look forward to welcoming you back in the future.

Best regards,
Jane

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Reviewed 15 November 2015 via mobile

We stayed at the Shangri-La Hotel in Suzhou recently for a conference. It was great! The hotel is beautiful! The staff are very friendly and helpful! The guest rooms are outstanding, and very comfortable. The breakfast buffet was impressive. There's plenty for every taste. I'd highly recommend it!!

Date of stay: November 2015
Trip type: Travelled on business
Thank mlowder500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this reviewResponded 16 November 2015

Dear mlowder500,

Thank you for sharing your stay experience with us. We are more than delighted to learn that you enjoyed the facilities and services at our hotel. Your generous compliments have been shared with our colleagues.

Thank you again for your review and we are looking forward to welcoming you back soon!

Best Regards,
Jane

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Reviewed 14 November 2015

This hotel is located in the west of Suzhou. It took about 30 minutes by taxi from the Suzhou train station. My room was of decent size with a working desk, sofa and a king bed. Room WIFI worked well. Check-in and check-out was very efficient. Breakfast was excellent with plenty of choices. I enjoyed swimming in the pool, about 25 meters long and wide enough for 6 people doing laps. Water temp was at 29c. There is a big gym with lots of equipments. Both open at 6am till 10 or 11pm. If you prefer not to eat in the hotel restaurant, there are plenty of restaurants in the next door Sunshine Department Store on the 4th and 5th floor. Overall it is a nice hotel with friendly service as you would expect from a Shangri-La hotel.

Date of stay: October 2015
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank HoimanL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this reviewResponded 16 November 2015

Dear Hoiman L,

Thank you for sharing your stay experience with us. We are more than delighted to learn that you enjoyed the facilities and services at our hotel. Your generous compliments have been shared with our colleagues.

Thank you again for your review and we are looking forward to welcoming you back soon!

Best Regards,
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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