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All reviews cruise ship jinji lake the club lounge boat restaurant relation officer lake view business trip excellent hotel outdoor pool the hotel staff fitness center breakfast buffet home away from home favorite hotel special thanks lobby bar comfortable rooms
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Reviewed 21 May 2016

Beautiful location on the lake. Excellent service throughout the hotel. Room was well cleaned. Amazing Buffet at breakfast and lunch. Help was well trained. Will gladly stay there again when we come to town. Needs more equipment in gym.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank PhilS54325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 23 May 2016

Dear PhilS54325,

Thank you for your stay with us at Crowne Plaza Suzhou. We are pleased to know that you appreciate the location, service, room, buffet and staff of our hotel. That is something we take pride in. Meanwhile, your comment about the gym equipment is also highly appreciated. Your valuable review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Thank you!

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Reviewed 20 May 2016

Placed on the lakeside in Suzhou Industrial Park, it looks like an huge boat directly into the lake
Since the check in, the welcoming of the staff has been fantastic.
People whom look at you and come to you to guarantee any kind of support, familiarity and confort. BArs and restaurants the same, you'll find any kind of food and services. two swimming pool (indoor and outdoor), fitness center, wellness .
The room is absolutely clean and confortable. Even If i was there for work, this stay help a lot to make this trip to Suzhou a very nice experience.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Roberto P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 23 May 2016

Dear Roberto P,

Thank you very much for staying with us at Crowne Plaza Suzhou and for your positive comment feedback. It is great to hear that our design, staff, service, food, swimming pool, fitness center and room made your stay more memorable. Your encouraging review will help us motivate service quality even further as we hope to exceed ever beyond guest expectations. Thank you once again, we look very much forward to welcoming you back to stay with us in the future. Thank you!

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Reviewed 15 May 2016 via mobile

Probably the best value for money in China I've ever come across. Got a free upgrade and free Tsing Tao (for arriving late?) The space, the view, the impeccable cleaniness. . oh and the food, I was stuck in the hotel due to wet weather and had the chance to try out the food. I'm never a fan of hotel food. But this is worth complementing. With a good view of the lake and night light it's perfect on rainy night

Date of stay: May 2016
Trip type: Travelled solo
Thank Tiger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 17 May 2016

Dear Tiger B,

Thank you very much for taking time to share your feedback regarding your recent stay at Crowne Plaza Suzhou. We are delighted to learn that you appreciate the value, space, view, cleanness and food of our hotel. Your encouraging review will help us motivate quality even further as we hope to exceed ever beyond our guest’s expectations. Thank you once again. We look very much forward to welcoming you back to stay with us in the future. Thank you!

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Reviewed 7 May 2016 via mobile

We stayed here on a family weekend in the middle of business trips. The hotel staff were incredibly helpful and friendly, accommodating us with a late breakfast, getting back a bag left in a taxi, and meeting our every need. The pool and kids' area are fun and entertaining. We have had a very pleasant stay.

Date of stay: May 2016
Trip type: Travelled with family
1  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 9 May 2016

Dear Sarah C,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our staff, service, pool and kids’ area help make your visit more enjoyable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support. We look forward to welcoming you back in the near future. Thank you!

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Reviewed 26 April 2016

I continue to be impressed with the quality and personal nature of the service provided by the Crowne Plaza Suzhou team. Despite the size of the hotel, the staff succeeds in getting to know each guest personally and understanding his or her personal preferences. It had been approximately 6 months since my last stay, yet the staff somehow remembered how much I like green apples and Coca-Cola, and delivered these items to my room daily. The staff’s problem-solving skills are equally impressive; upon arrival I was assigned to a south-facing room that I found very warm. Even though the room temperature conformed to Chinese standards, the night manager acted immediately to reassign me to a cooler, north-facing room. I was very thankful for his understanding. All in all, I believe Crowne Plaza Suzhou truly understands what a “positive customer experience” means, and staff members go above and beyond to make each guest feel like a part of the family.

Date of stay: March 2016
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Hal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this reviewResponded 27 April 2016

Dear Hal S,

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our staff and service made your visit more enjoyable. This is something we take great pride in. Your kind understanding and support is highly appreciated. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Thank you again for your feedback and support and we look forward to welcoming you back in the near future!

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