The hotel is beautiful and peaceful. Situated on high floors with floor to ceiling glass windows overlooking Shenzhen bay. Very convenient as well ! Surrounded by Tencent / Alibaba so usually it is business people that frequent this hotel. The staff are just so amazing, prompt, kind, polite. They greet you everywhere you go. From the concierge to the lounge managers.
Concierge staff Ian is fluent in Mandarin/English/Cantonese , he solved problems and made sure I was looked after, my keycard had access to the lounge etc. going the extra mile.
There was a problem with wifi connection in my room but the lounge managers made sure I had a space to carry out my back to back meetings , whilst arranging for someone to fix the one in my room!
The whole team is simply amazing, thanks for making my stay so smooth and creating such a calm/peaceful environment to come back to after a long day of meetings.
The breakfast on the 43rd floor has so much variety and very yummy too!
Highly recommended for business travelers.
I will surely be coming back !