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2 - 7 of 4,833 reviews
Reviewed 29 June 2021 via mobile

一个人来旅行。结束了,来到这个酒店,想好好睡睡觉,好好吃饭,逛逛东门什么的。我记得我一进门,工作人员很主动跑来开门,我很重的行李,他主动帮我拿着,辛苦他了。然后他就很主动引导我去办手续,带我去房间,服务很满意
,很舒服让我一个人,睡得很饱,人很不错,我记住你了,rambo,记住你的名字,我决定下次还来!

It was an unforgettable experience in Crowne Plaza! I travelled by my own, and I was getting sleepy while arrived there. The stuff Rambo was enthusiastic: he as a hall-porter opened the door and took my heavy league for me. Then, he told me how to check in and then get me there my hotel room. I enjoyed my own night that day in the hotel. It was literally nice of him Rambo. I will not hesitate to come again next time.

Date of stay: June 2021
Trip type: Travelled solo
Thank Alba123456778
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
L Paul, 业主 at Crowne Plaza Hotel&Suites Landmark Shenzhen, an IHG hotel, responded to this reviewResponded 30 June 2021
Google Translation

尊敬的Alba123456778:非常感谢您选择下榻深圳富苑皇冠假日套房酒店并在猫途鹰网站给予我们五星好评。我们十分高兴看到您对酒店员工服务的高度肯定与称赞,让我们倍感荣幸。在IHG,我们通过“洲全”清洁计划,重新定义酒店的清洁标准,旨在确保您及每一位IHG客人从入住到离店,全程享有更清洁更安全的住宿体验,标准升级,安心“洲全”。我们由衷地期待您的再次下榻,祝您生活愉快!
诚挚敬意 李志强 总经理

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Reviewed 4 June 2021 via mobile

I choose Shenzhen Crowne Plaza Suites Lanark this time. The lobby of the hotel is not big, but the epidemic prevention and control is done very well. Front desk and concierge service are good. Especially the manager Toby Wang of Front Office. I will come back again next time.

Date of stay: June 2021
Trip type: Travelled on business
Review collected in partnership with 单个酒店
Thank Tresseali916
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
L Paul, 业主 at Crowne Plaza Hotel&Suites Landmark Shenzhen, an IHG hotel, responded to this reviewResponded 10 June 2021

Dear Tresseali916,
Thank you for choosing to stay with us recently ! We are very delighted to know that you have enjoyed your stay and your comliments on our epidemic prevention and staff service are highly appreciated. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. We look forward to welcoming you back in the near future!
Sincerely,
Paul Lee
General Manger

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Reviewed 21 December 2020 via mobile

The stay overall was very satisfactory and enjoyable,those has a great location but one thing that could be improved is that the the mattress was slightly hard and the pillow was a bit collapsing. The service was excellent by 李诗明(Olivia)

Date of stay: December 2020
Trip type: Travelled with family
Thank LandoNando99
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
L Paul, 业主 at Crowne Plaza Hotel&Suites Landmark Shenzhen, an IHG hotel, responded to this reviewResponded 22 December 2020

Dear LandoNando99,
Thank you for choosing Crowne Plaza Hotel & Suites Landmark Shenzhen and taking the time to share your valuable staying experience with us. We are very delighted to know that you have a enjoyable stay with us and your compliments on our location and staff service are highly appreciated. Your feedback will be shared with our team to continue to inspire and motivate them to deliver exceptional customer service. Meanwhile, we understand and apologize for the inconvenience caused by the beddings. As an international branded hotel, we will continue to upgrade our products to improve guest satisfaction. We look forward to welcoming you back in the near future !
Paul Lee
General Manager

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Reviewed 2 September 2020 via mobile

I have stayed at the Landmark Crown Plaza in Shenzhen, China, many times over the last year. I have always been greeted by name. I must mention Toby Wang, who has assisted me with various issues. He and the staff go out of their way to help. I highly recommend this hotel if you are staying in the Shenzhen area of Luohu.

Date of stay: August 2020
Trip type: Travelled with friends
Thank 828glennv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
L Paul, 业主 at Crowne Plaza Hotel&Suites Landmark Shenzhen, an IHG hotel, responded to this reviewResponded 2 September 2020

Dear Glenn:

Thank you very much for choosing to stay with us.

I am very glad to hear that you had a great stay and your compliments on our service are much appreciated. It is my utmost pleasure to know that our staff Toby Wang had brought impressive service to you. I have already shared your compliments with our team and surely he will be properly recognized for his great service.

Thank you again for your kind review and we look forward to extending more of our authentic hospitality on your next visit.

Sincerely
Paul Lee
General Manager

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Reviewed 26 May 2020

I`m based in Shanghai and this trip to Shenzhen was my first customers visit travelling for 6 months. I`ve stayed at my favourite hotel in Shenzhen- Crowne Plaza landmark.
Of course, there were some changes in hotel due to pandemic: temperature control on entrance, bar and lounge are not opening yet, etc. Only one thing remains the same- hospitality of the Team.
I`ve mentioned before- efforts of every staff (cleaners, front desk, porters, bell boys, etc.) making you feel like being back home. Michelle`s and Jay`s Teams showing genuine efforts towards making your stay as memorable as possible.
Another benefit to stay here needs to be mentioned- its location. Close to Lou Hu Hong Kong border- a lot of things going on around this hotel. Convenient to travel by metro or taxi.
Thank you and looking forward to seeing you soon.

Date of stay: May 2020
Thank sveta s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Paul L, 总经理 at Crowne Plaza Hotel&Suites Landmark Shenzhen, an IHG hotel, responded to this reviewResponded 29 May 2020

Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us. We are so pleased to learn that you have thoroughly enjoyed your stay with us, and it is our great honor to know that you are satisfied with our location and service. Our hotel is strategically located in the heart of Luohu district,Shenzhen, you are able to walk out the door into the heart of Shenzhen's bustling Luohu commercial and shopping district, where it is also easy to seek peace and quietness in noisy surroundings.

We look forward to welcoming you back on your next visit to Shenzhen.

Sincerely,

Paul Lee
General Manager

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