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Reviews (8,705)
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Traveller rating
7,171
1,142
270
75
47
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Reviewed 15 January 2020 via mobile

Thanks again Austin for your great service !
The minute you walk in to this hotel you were greeted by Austin and his team, And that is where the exceptional service starts throughout the stay all the staff Are exceptional We really appreciate it thank you !

Date of stay: December 2019
Trip type: Travelled with family
1  Thank 467craigs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SLZ09, General Manager at Shangri-La Shenzhen, responded to this reviewResponded 16 January 2020

Dear 467craigs,

Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your feedback with us. We appreciate your positive comments on our Concierge colleague’s hospitality service. Surely, your comments will be shared with our colleague to motivate them to continue serving our guests with the highest level of service.

We look forward to welcoming you back in the near future.

Yours Sincerely,

Rebecca Yan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2020 via mobile

Grace hung did an amazing job keeping our room cleaned and stocked with plenty of water! ( bottled water is very important here and I’m glad we didn’t have to keep buying it ) Even left some fresh fruit for us on Friday evenings. Overall the hotel was great and smelled amazing

Date of stay: January 2020
Trip type: Travelled with friends
Review collected in partnership with 单个酒店
Thank Arieannd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SLZ09, General Manager at Shangri-La Shenzhen, responded to this reviewResponded 11 March 2020

Dear Guest ,

Thank you for choosing Shangri-La Hotel, Shenzhen and taking time to share your stay feedback with us, this will help us to improve our service and strive have a pleasant guest experience. We appreciate your positive comments on our colleague’s service and hospitality. We will share your comments with our colleagues and this will motivate them in serving our guests with the highest level of service. We look forward to welcoming you back in the near future.

Yours Sincerely,

Rebecca Yan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020 via mobile

Top score from checkin to checkout! The rooms are spaceous, the gym is one of the best I've been in. The lounge is on top floor with a fantastic view over the city and great food too.
It's very close to the train station, very convenient short walk to take the train.
Easy access to bars and restaurants scattered around the hotel

Date of stay: September 2019
Trip type: Travelled on business
Thank TorAus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SLZ09, General Manager at Shangri-La Shenzhen, responded to this reviewResponded 14 January 2020

Dear Guest,

Thank you for choosing to stay with Shangri-La Hotel, Shenzhen, and share with us your valuable comments. Your recognition will motivate our team to continue serving our guests with the highest level of service.

We look forward to welcoming you back in the nearest future.

Yours Sincerely,

Rebecca Yan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2020 via mobile

We were using the Shangri la Shenzhen for our Christmas lunch gathering for more than a hundred of our staff and their family.

This hotel is located in a very convenient location especially if you have delegates from both Hong Kong and China. It is just situated next to the Shenzhen Train Station which has rail link to literally every part of China. It is also less than 200 meters from the China-Hong Kong border at the Lowu crossing. So this hotel is very ideal for conference and meetings.

Date of stay: December 2019
Trip type: Travelled on business
4  Thank Lit1962
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SLZ09, General Manager at Shangri-La Shenzhen, responded to this reviewResponded 9 January 2020

Dear Guest,

Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your comments. We are glad to learn that you found our hotel’s location very convenient, our hotel is centrally located within Louhu commercial area and minutes’ walk from the Luohu HK border and subway link, plus Shenzhen Metro Stations 1 + 9 are close to the hotel that with stops at all key attractions including Futian Convention Center. We look forward to welcoming you back in the near future.

Yours Sincerely,

Rebecca Yan
General Manager

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Reviewed 5 January 2020 via mobile

Its in a very good location and central. Hotel lobby was stunning. We stayed at the Horizon room and it was really spacious, with good food and king size bed. There were cute snacks and nice warm food available.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank katrinsD2843ZT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SLZ09, General Manager at Shangri-La Shenzhen, responded to this reviewResponded 7 January 2020

Dear Guest,

We would like to thank you for your patronage at Shangri-La Hotel, Shenzhen and for taking your precious time to share your stay experience. We are delighted to learn that you thoroughly enjoyed your stay and appreciated the range of services at the hotel. It has been our privilege to be of service and we look forward to welcoming you back in the near future.


Yours Sincerely,

Rebecca Yan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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