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Reviewed 4 weeks ago via mobile

I was part of a 70 party conference at this hotel, it was exceptional and so convenient. I would return if I was back in Dubai be it business or pleasure. It was a short 5 minutes walke to the wonderful Dubai Mall, we were able to watch the water fountains and show each night, The staff were amazingly friendly and helpful. It was immaculate with an old world presence. The aroma they have in the hotel is magical and can be purchased from the ladies spa. I thoroughly recommend this hotel

Stayed: September 2018, travelled on business
Thank Brookesanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We booked a 7 night stay at One&Only and it felt the days past quickly because the whole experience was amazing. We arrived early morning and were given a choice of complimentary breakfast from the restaurants in the hotel while we waited for our room to be ready. We were given our room in the space of an hour and when we entered the room, the room had been decorated with rose petals and on the bed it said "Happy Birthday". I was completely unaware of this and was a pleasant surprise which my other half had organised with the staff before. There were roses in the room with a birthday wish from the manager; along with this we also received money off spa treatment. Later that day, a staff member brought macaroons and chocolate to the room for my birthday which was completely complimentary and very delightful. The room was serviced everyday; very clean and great smell. The beds were very soft and I slept properly after a very long time. The wi-fi is free and the connection is great even when outside of the room. Water is given complimentary nearly three times a day and complimentary fruit is sent as well. The pool was cool and a good way to cool off in the heat. We were given complimentary cooler with ice, water and scented wipes. The poolside staff regularly came to check if we needed anything. There are two different pools, adult and the normal pool. You have to assist yourself at the adult pool but everything is readily available. we went to the beach as well which was regularly updated about the situation of the sea. Taxi's are readily available and we were given an idea of how much taxi should cost if we went to any mall so the drivers didn't over charge us. My family living in Dubai also visited me at the hotel during my stay and were highly impressed by the decor, ambience and politeness of the staff. My family were able to park their car easily through the valet service; the staff took the car and brought it back smoothly. The staff are always smiling, extremely polite and go out their way to help you. We ate at the restaurant by the pool and the staff and manager were very active in ensuring we received good service. The staff made the whole experience pleasant. I cannot wait to return next year! It has been the best hotel and beach resort experience in Dubai! Thank you to all the staff at One&Only!

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Marina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 4 weeks ago

Dear Marina,

It was a real pleasure to welcome you both at One&Only Royal Mirage.

Thank you for choosing to stay with us during the very special celebration of your birthday and we are delighted that you enjoyed the facilities and services at The Palace.

It is gratifying to learn that you appreciated the warm welcome upon your arrival. It is our aim that guests experience the genuine care and warm hospitality provided by our dedicated team members. Rest assured that we will convey your appreciation to all of them with regards to your accolades related to their level of attentiveness and unformatted service.

We indeed pay tribute to Arabian architecture and hospitality on a truly regal scale. Moreover, we are honored to be considered as the most stylish beach resort in Dubai as we have a kilometre of private coastline nestled in 65 acres of landscaped gardens and further complemented with impressive pool facilities.

Once again, thank you for your positive observation and we sincerely look forward to your return visit in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Another annual trip to this fantastic hotel. The staff are outstanding in their welcome and attention to detail. Rooms are immaculate and it is still the best hotel I have stayed in.
On previous trips we chose to eat in the steak house rather than the olive buffet, however on this occasion we began in the steak house and had a bad first meal, the Irish sirloin steak was tough and stringy ! The remainder of the holiday we ate in the olive restaurant and had fabulous buffet meals. The restaurant is quiet and everyone makes an effort to dress for dinner which is nice.

The only complaint I would have is that the main pool ( the nicest) was crowded with children and got quite noisy. One family with their 2 nannies disrupted guests for two days shouting and throwing their food wrappings in the pool which attracted birds !!...sadly this results in a four star review because the staff could have intervened but appeared to be afraid to.

It remains my favourite hotel and I look forward to returning soon.

Stayed: September 2018, travelled as a couple
Thank GlobalFlyer5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from One&Only Royal Mirage.

We certainly value your patronage and thank you for your feedback, thus thank you for taking the time to share your experience following your recent stay at The Palace. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our esteemed guests.

We could not trace any information of your stay or visit with us, as we would endeavor to contact you personally in order to ensure that we further discuss the details of your experience. Moreover, we would appreciate if you could please forward your contact details with us.

As we greatly esteem our relationship with our valued guest, we shall continue to do our utmost to improve whenever possible the facilities and service level which our guests have come to appreciate over many years.

Once again we do hope that we will soon have the opportunity to welcome you back in future.

Rest assured of our best of care and attention at all times.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Went to One&Only Royal Mirage to celebrate my wife birthday. We stayed 5 nights in the residence wing. It was fantastic. Room very welcoming and luxurious. The main pool in this part of the hotel is only for those staying in the residence so was very peaceful. We spent most of our time round the pool. The hotel does have a beach but the view isn't great. The hotel had a free half board offer when we stayed and we could dine around at all the restaurants in all parts of the hotel. Good variety and quality very good. Drinks prices are high but I guess you expect that in Dubai. Residence part did free afternoon tea everyday which many used as a late lunch. Staff very helpful and friendly. Perfect luxury hotel for visits to Dubai. Would stay again if I came back to Dubai.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank YouAreMyForest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from One&Only Royal Mirage.

We thank you for taking the time to share your experience following your recent stay at The Palace during your wife’s birthday celebration.

Indeed, we are honored to be considered as the most stylish beach resort in Dubai as we have a kilometre of private coastline nestled in 65 acres of landscaped gardens and further complemented with impressive pool facilities. Our spacious rooms are all sea-facing with private patio or balcony and with beautifully lush landscaped gardens. Making it a real haven of space for peace and relaxation.

Furthermore, the prices of our products and services are indeed aligned with Dubai luxury market. Whilst we appreciate your kind understanding, we shall continue to do our utmost to improve whenever possible and provide more competitive pricing which our guests have come to appreciate over many years.

Moreover, we are equally pleased to note that that you enjoyed your dining experience within our wide selection of restaurants, under our half board options, including the complimentary afternoon teas, canapés and pre-dinner drinks. Our Food & Beverage team will be happy to know that they were able to deliver high level of customer service which our resort is renowned for.

Once again, thank you for your kind words and we hope of welcoming you back in not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018 via mobile

I stayed here with my family in june 2018 and what can I say. This is the best hotel I have stayed in, in Dubai, and I have stayed in lots. From the minute you walk in you are treated like royalty.
The restaurants here are great on the half board package, with Nina being my favourite.
The pools were quiet, and whilst there was lots of families, it never felt crowded.
We had gold lounge membership and with this got free drinks in the evening, and also free entrance to the aquaventure water park at the Atlantis. This included bus to the park.
We did have a few hiccups but these were sorted out quickly.
People of note were the guys on the front door, especially the young man who worked at the residences who was really happy and nice.
All in all an amazing hotel, great staff and food, and excellent location.
This is the high end standard of hotel in Dubai, and to be honest puts the jumeirah chain of hotels to shame. Booked again for next june so we expect the same high level of service.
See you next year.

Stayed: June 2018, travelled with family
Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 15 September 2018

Dear Danny,

It was a pleasure to welcome you and your family at One&Only Royal Mirage.

Thank you for taking the time to share your experience following your recent stay at the Palace.

Our impressive pool facilities with sophisticated and tranquil atmosphere have been certainly acknowledged by our clienteles as a truly unique destination.

Indeed, the Gold Club is truly a great value for our discerning guests seeking for an exclusive environment. Thank you for your recognition towards the team and services.
Additionally, our resort does offer complimentary private shuttle service for our esteemed guest, making them explore the other properties of the resort and discover places of interests, such as the Dubai Mall and Aquaventure Waterpark and Atlantis, The Palm.

Each staff indeed is well-trained and expected to be knowledgeable on how to professionally interact with our esteemed guests to provide everlasting memories and amazing experiences. We shall ensure that your personal recognition is shared with all as we attribute our success to them.

Once again, thank you for your continuous patronage and we look forward to welcome you back next year.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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