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Traveller rating
6,717
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111
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All reviews jumeirah beach luxury room sea view infinity pool public beach swim up bar restaurants and shops fantastic hotel pool staff special thanks club room amazing service special mention ragi aoc kumara tariq
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123 - 128 of 9,133 reviews
Reviewed 11 June 2021 via mobile

The service here is amazing and the food is also fantastic, staff were super friendly with us like ( Ramesh , Dafney , Sijo , Awath , Abishek ) really we enjoyed a lot and me and my whole family had an amazing experience and overall we had a good time.

Room tip: There isn’t much just make sure you book before hand by around 30 minutes earlier to ensure your spot. There is parking also in the hotel
Date of stay: May 2021
Trip type: Travelled with family
Thank josephbZ8221EC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Owner at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 12 June 2021

Dear josephbZ8221EC,

Thank you for choosing Sofitel Dubai Jumeirah Beach and for giving us perfect rating on TripAdvisor!

It is always a pleasure to receive positive feedback especially regarding our staff assistance. We are convinced that this feedback will have a positive effect and stimulates them to offer an even better service.

We hope to welcome you again in the future and that your next visit will be good or better as you previous one.

Kind regards
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021 via mobile

Very nice hotel with excelent staff. Special thanks to Puran our room cleaner that was great.
Good facilities and accommodations.
The only less good thing to apoint are the birds on the pool that are very annoying! Specialy when we are eating.

Date of stay: June 2021
Trip type: Travelled with friends
Thank carloscM2228GD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Owner at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 12 June 2021

Dear carloscM2228GD,

Thank you for taking the time to share your recent experience with us on TripAdvisor.

It is our greatest pleasure to read your compliments about our hotel and staff. I won't miss sharing your feedback with our ambassadors and it will serve as an encouragement as we strive to continuously improve the quality of our services.

On the other note, your comments related to the annoyance by the birds at the pool side has been brought to the attention of the concerned team for improvement.

Thank you once again for your feedback and we look forward to welcoming you back soon.

Sincerely,
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2021 via mobile

We had a great time. We always visit their restaurant AOC, not the first time. But we keep coming back. Love the food but the service is the one that kept us coming back. Rumesh and Chef Nawaz is a superstar we always ask them during the time we are there. I requested for something that is out of menu and the Chef was so helpful and he made it for me and it was lovely as always. He knows my preference and how I wanted it. Thank you Chef Nawaz. We always enjoy our time as Rumesh never let us ask for anything. He knows what we want and keep topping up without being asked. Excellent service and will for sure go back. Beautiful hotel and great service. What else would we ask for.

Date of stay: May 2021
Trip type: Travelled on business
Thank Amirah003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Owner at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 11 June 2021

Dear Amirah003,

Thank you so much for sharing your wonderful review.

We are glad to know that we have exceeded your expectations. I will definitely share your praises with our team members Chef Nawaz and Rumesh. I am sure they will be happy to hear your praises and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again, your valued patronage is very much appreciated and looking forward to be at your service again soon.

Sincerely,
Guest Experience Team


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Reviewed 9 June 2021

Very warm a d friendly welcome. Gave a good overview of everything I go and experience. Service has been excellent throughout. Special mention for the in room cleaning staff who have done an impeccable job everyday. Sahajan has been looking after my floor and has been brilliant. Many thanks

Date of stay: June 2021
Trip type: Travelled on business
Thank TKChaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, Owner at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 11 June 2021

Dear TKChaks,

Thank you for taking the time to share your recent experience with us on TripAdvisor.

Thank you for taking the time to share your recent experience with us on TripAdvisor.

It is our greatest pleasure to read your compliments about our staff and your stay. I won't miss sharing your feedback with our ambassadors and it will serve as an encouragement as we strive to continuously improve the quality of our services.

We look forward to welcoming you back again soon.

Kind regards
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2021

I’m staying at Sofitel Dubai Jumeirah amazing cleaning mr Ravi is doing very good job always asking you need something and he doing everyday different towel art we come back to room what is new towels ate he make in the room super clean thank you so much Ravi take care see you soon I will be back very soon

Date of stay: June 2021
Trip type: Travelled with family
Thank N3495UL_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Experience Supervisor, Guest Services / Front Office at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 10 June 2021

Dear N3495UL_,

Thank you for your wonderful review & We are delighted to hear that you enjoyed your stay at our hotel.

We appreciate the time you took to post your superb review about your recent stay. We are very grateful that you found everything perfect and can only hope that we exceeded your expectations.

We here at Sofitel Jumeirah Beach Hotel strive on the pursuit of excellence in all aspects of our work and are delighted to find out that your experience with us has been to your expected standards. We have shared your words of praise to Ravi who were overjoyed to hear your response to his efforts.

Our sincere thanks for your support and should your travel plans bring you back to Dubai, we will be pleased to welcome you again at Sofitel Jumeirah Beach.

Kind Regards,

Santo Benidin
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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