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All reviews infinity pool dukes bar british restaurant golden mile private beach studio room coffee machine palm jumeirah plenty of loungers kids club guest relations concierge team alcoholic drinks half board wonderful hotel short stay taxi ride
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Reviewed 15 February 2018

For a top end 5• hotel surprise they didn’t provide drinking water around the pool. £5 a bottle of water it should be free. Breakfast was average coffee very strong and from a automatic machine. Staff very friendly except when we needed a taxi and we refused to use their private taxis the man didn’t want to know us and we had to flag down our own taxi

Room Tip: Shower door has been installed wrong opening outwards and as such floods the bathroom
Stayed: February 2018, travelled as a couple
Review collected in partnership with this hotel
Thank smacey195829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKESDUBAI, General Manager at DUKES DUBAI, responded to this reviewResponded 21 February 2018

Dear Guest,

Thank your or your feedback following your recent stay with us.

We hoped your concerns would be raised during your stay in order for us to address these while you were with us, however, we can confirm that our team replenishes bottled water in our guest rooms daily.

We are disappointed to know that your experience with the taxi service was unpleasant and our team have been briefed on the incident.

We hope to welcome you back to DUKES Dubai in the future and I am confident that we would not only meet, but exceed, your expectations should you choose to return with us again in the future.

Kind regards,
Tristan de La Porte du Theil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

We have not received any information that hotel is under construction.

Hotel is not what you expected from 5 star hotel. Rooms are too small. Service for breakfast us too poor. Management is not responsible to your request.
I tried to talk to the mangers several times but they didn't call me back.
Elevators are always full and you need to wait for several minutes to use it.

Refrigerator was empty and if you ask for something, you need to wait for 10 -15 minutes.

Pool is always full, they are 2 Residentials building which are able to use the same pool.

Stayed: February 2018, travelled as a couple
6  Thank Alex Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKESDUBAI, General Manager at DUKES DUBAI, responded to this reviewResponded 12 February 2018

Dear Guest,

Thank you for your feedback following your recent stay with us.

While there is minor rectification work in progress, our team takes great care to ensure that this does not impact on our guest experience during their stay. We are disappointed to know that you were not satisfied with our facilities during your stay.

I do appreciate your comments regarding room size, and am confident that with an additional 12 room categories available we can find the perfect room for you from both a space and value perspective. Our team welcomes the opportunity to discuss your requirements personally when planning your next trip to Dubai.

It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office on executiveoffice.dubai@dukeshotel.com, where we hope to hear from you further, assuring you of our best attention at all times.

Kind regards,
Tristan de La Porte du Theil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2018

My husband and I absolutley LOVED our stay at the Dukes. It is within 5-10 minutes of the Golden Mile mall, which has starbucks, cheap lunch spots, and a full grocery store. You're able to buy baby stuff, organic food products, even gluten free options, lotions, and the produce at this store was phenomenal! We saved so much money by having a studio room with a full kitchen and utensils. We bought breakfast food and gallons of water to help us get through the mornings and days.

The pool was by far the best view we had in comparison to other hotels we visited (Rixos, Mina A'Salam, Ramada). The beach was also great. Great sand and clear water with the perfect view of the sunset!

We even had a free upgrade! So grateful for our stay here, we will be back one day!

Room Tip: Studio with kitchenette
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mraedeke9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKESDUBAI, General Manager at DUKES DUBAI, responded to this reviewResponded 12 February 2018

Dear Guest,

Many thanks for your review.

We are delighted to know that you "absolutely loved" your stay with us and we hope to welcome you back to DUKES DUBAI in the near future.

Kind regards,
Tristan de La Porte du Theil
General Manager


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Reviewed 9 February 2018

Me and my husband were looking for hotels to stay in Dubai, and came across this hotel which we thought met all of our check list. They have a price match guarantee on their website and advertise it very heavily. We researched other rates and found a very good deal form a 3rd party site. We sent emails with the screen shots of the rates, and they ignored them. When they finally would get back to us they would offer us a different rate but not match the rate as promised. WE even called and wrote additional emails trying to explain their own policy on their website to them. They ignored our requests and later denied them stating they were too low. The customer service was awful and I wouldn't give this hotel my $ if it were the only hotel in Dubai. They are a business that does not do what they say and cheat their clients.

Stayed: February 2018, travelled as a couple
5  Thank kmurphy218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKESDUBAI, General Manager at DUKES DUBAI, responded to this reviewResponded 12 February 2018

Dear Guest,

Thank you for your feedback.

We are disappointed to know that the service you received while making your reservation with us was unsatisfactory. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments. This has been escalated to our Director of Revenue, who will be in touch with you within the next 72 hours.

We hope to welcome you to DUKES DUBAI in the near future.

Kind regards,
Tristan de La Porte du Theil
General Manager

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Reviewed 6 February 2018

Lovely place to get away and relax especially with their very big swimming pool to plunge in. A bit expensive since it is in the Palm area and the room are a bit smaller in size than expected.
I was not impressed with their buffet and food isn't up to my expectation, however, a bit pricey too.
The wait staff were friendly but overall the hotel staff can adopt more of a welcoming atmosphere.
Though the concierge are most likely the best ones in the hotel as they are very attentive.

Room Tip: request for the sea view / pool view
  • Stayed: November 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank imeej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUKESDUBAI, General Manager at DUKES DUBAI, responded to this reviewResponded 11 February 2018

Dear guest,

Thank you for taking the time to write a review following your stay with us.

We appreciate your feedback and this has been shared with our teams in order to improve our guest experience.

We hope to welcome you back and I am confident that we would not only meet, but exceed, your expectations should you choose to return with us again in the future.

Kind regards,
Tristan de La Porte du Theil
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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