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Arjaan by Rotana
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Reviews (722)
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All reviewsmedia cityplunge pooltram stopfully equipped kitchenpremium roomtwo bedroom apartmentdry hotelno alcoholwashing machinepalm islandlong staybusiness triproom servicehome away from homelocation is greathotel is locatedconstruction work
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15 - 20 of 722 reviews
Reviewed 3 weeks ago

Me and 2 friends had a big apartment with 2 bedrooms. Very convenient stay. Nearby everything, easy access by taxi or Uber. Please do note that our room wifi did work quite bad all the time. Pool is amazing!

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank sisK7325IO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your positive comments here in Tripadvisor.

We are glad to read that you liked your spacious room and the convenient and accessible location of our hotel apartment. We understand that in today’s world, speed counts and our guests deserves a fast and quality service and with that, we apologize for the inconvenience caused to you during your stay. Kindly be informed that we have upgraded and improved our internet connection in the Hotel. Hopefully on your next visit, you will get to experience the new development.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to welcome you and your family back on your next visit!


Sincerely yours,


Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Since I arrived to the hotel, the attention, service and kindness of the staff made me feel like home!Felt like first class treatment.
Apartment was very spacious, very cozy and comfortable, it was equipped with all necessities. Everything in the room was very clean. Breakfast is very nice, with lots of varieties. Also very close to all the attractions & Local Transportation.
I will definitely come back!

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank karolinapszczola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded 3 weeks ago

Dear Valued Guest,

Please allow me to thank you for choosing Arjaan Dubai Media City as your home away from home and for sharing your positive comments here in Tripadvisor.

We are delighted to read that you enjoyed your overall stay and that you liked your clean and spacious room, the facilities and amenities, the convenient and accessible location of our hotel apartment, the healthy and sumptuous breakfast buffet and lastly, the warm services given by our colleagues. This was already shared to the team. This serves us an inspiration to continually provide our guests only the best in product and service quality.

It means the world to us to when we have had a success.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to welcome you back on your next visit!


Sincerely yours,


Ayman Ashor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Hotel is a good hotel with excellent staff and good apartments. These are being refurbished well on a rolling programme which will take a few years to complete. It does have an impact on the lift service which can take some time to come once called. The rooms are well appointed with the odd noisy AC fan. We would definitely recommend staying here if you can put up with some inconvenience. The hotel is very close to the Palm Island and 30 minutes walk from the Marina Mall. The metro is just a couple of minutes walk away.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
1  Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Please allow me to thank you for choosing to stay with us and for sharing your feedback here in Tripadvisor.

We are delighted to read you are happy with the location of our hotel apartment and the warm services given by our colleagues. This was already shared to the team.

This is just to inform you that the refurbishment of our upper floors will open before this month end. The public areas including the lobby will be operating very soon, converting the areas to a more modern look with lighter colors, simple designs with a different feel. We hope you will be the first ones to experience the new development. Thank you for your understanding and patience during this difficult period.

We apologize for the inconvenience caused with regards to the AC noise. I already communicated this matter to the concerned department to investigate and improve our services. Rest assured that we always take necessary action to remedy the situation for the guests as long as it is within our control and capabilities.

Again, we apologize and we hope you will allow us to serve you better on your next stay.


Sincerely Yours,


Ayman Ashor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A very nice and calm place to stay. located at the hub of Media City. clean rooms courteous staff and luxurious in house entertainment. highly recommended to individuals, families.
I will not rate swimming Pool as very best cuz it was but small while comparing the total size of the hotel but overall it was good

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank ZeeshanMSFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Please allow me to thank you for choosing Arjaan Dubai Media City as your home away from home and for sharing your comments here in Tripadvisor.

We are glad to read that you liked the cleanliness of your room and the services given by our colleagues. This was already shared to the team.

We apologize that we have not met your expectations with the size of the pool. Please allow me to highlight that the size is already optimized at its best. There is not much that can be done right away, but shall look into possibilities of changing them into a larger one in the future.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

Thank you for your valuable feedback and we look forward to welcome you back on your next visit!


Sincerely yours,

Ayman Ashor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We are staying at the Rotana as my husband is working in Dubai at an office a short distance from the hotel. I am accompanying him but am not working. We are in our 7th week of a 12 week stay at the hotel and are continuing to be impressed - and we are hard to impress.

We have an apartment style room on the 20th floor that overlooks the bustling Burjaman area. We are high enough that we can get a view of the Arabian Gulf and the cruise ships that dock but not low enough to hear the traffic noise. On a clear day you can see the Burj Al Arab. There is a great amount of construction noise going on but the solid windows block most of the noise. If you are looking for a meditative tranquil view this is not it but it is a bustling cosmopolitan city view.

The construction of the building is quality with solid doors and fixtures. We have not heard any sounds from any direction - above or beside us. There are only 2 negatives for us. One is a small kitchen with no oven. This may not be a negative if you are only here for short while or eat your meals out, but we prepare/eat most of our meals here and it has been a challenge without much space or equipment. The other negative is slow wifi. It is not great. It works but it is slow...

We have found that the service at the hotel to be friendly, prompt and responsive. We have stayed in 5 star hotels that have not had such good service. All of the staff from the front desk, the security staff to Waheem who keeps our room so clean every day are respectful, friendly and helpful.

These are some of the nice touches that have exceeded our expectations:
When we first arrived we found that we did not have enough refrigerator space in the little refrigerator that we had so after mentioning this, a larger fridge was brought to our room within the hour.
On the night of my birthday, we were surprised to find a beautiful chocolate cake with a Happy Birthday decoration, plates and cutlery left on the table when we returned home.

Thanks Rotana Arjaan for making our stay in Dubai so great.

  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Janis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Please allow me to thank you for sharing your comments here in Tripadvisor.

We are delighted to read your comments to our sister property in Burjuman Arjaan Dubai. I shall convey and share these comments to them as this serves us an inspiration to continually provide our guests only the best in product and service quality.

On Behalf of Burjuman Arjaan Dubai, we look forward to your next visit!


Sincerely yours,


Ayman Ashor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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