We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sofitel Dubai The Palm Resort & Spa
Nearby Hotels
US$280
US$247
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$218
Waldorf Astoria
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Oberoi, Dubai(Dubai)(Great Value!)
US$150
Oberoi Hotels
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The H Dubai(Dubai)(Great Value!)
US$90
US$87
Expedia
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Shangri-La Hotel, Dubai(Dubai)(Great Value!)
US$137
Expedia
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Taj Dubai(Dubai)(Great Value!)
US$128
Expedia
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Park Hyatt Dubai(Dubai)(Great Value!)
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Grosvenor House Dubai(Dubai)(Great Value!)
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ghaya Grand Hotel(Dubai)(Great Value!)
Hotels.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (5,907)
Filter reviews
5,907 results
Traveller rating
4,379
1,016
313
118
81
Traveller type
Time of year
LanguageAll languages
More languages
4,379
1,016
313
118
81
Show reviews that mention
All reviewsporterhousebeach suiteprestige suitemanava restauranthalf boardmaui restauranthong loongclub millesimemain poolkids clubsea viewbeautiful hotelbuffet restaurantbeach barlarge balconyrain showerfree water
Filter
Updating list...
85 - 90 of 5,907 reviews
Reviewed 3 weeks ago

The service was allways first class and let no wishes open. My daughter and I had 2 luxury single rooms with sea view in the main house. Simply beautiful and really luxury, we liked them. We booked breakfast and dinner and used thankfull the opportunity to switch to one of the other restaurants and get the included 3 course menue. We liked best both the Moana Seafood restaurant and the Porterhouse Steaks & Grills restaurant.
Many thanks to all, who made our holidays to a great experience.

Room Tip: Single or double room Luxury sea view is great. You will be very surprised.
Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
3  Thank JensGoellnitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDxbPalm, Director of Operations at Sofitel Dubai The Palm Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear JensGoellnitz,

Thank you for sharing your flattering review on TripAdvisor following your stay with us.

We feel very delighted that you have experienced Sofitel luxury, through the food, the ambiance, facilities and our warm hospitality.

All of your comments regarding our restaurants have been with the Food and Beverage department for their review and appreciation.

The whole team looks forward to welcoming you back in our resort.

Sincerely,
Ramsey El Saarany
Director of Operations
Sofitel the Palm Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

In family with our children from 13 & 15 we stayed in the appartments for nearly a week. The appartment was wonderfull and corrispond on the pictures of the website. The housekeeper and cleaning did and excellent job: clean, water and towels just perfect. Breakfast downstairs too was excellent with a enormous variety of food. Waitress were professional, smiling and courtesy. 4* because Miss Amany of the Maui restaurant at lunch was not able to manage the waitress unless it was half complete. She was not smiling at all and we waited far too long to be able to order. Also George the concierge looked not happy to tell us about the differences in dune safari. Last but not least, it is not possible that children under 16,even accompagnied by their parents, are not allowed in the gym / fitness.

Stayed: May 2018, travelled with family
Thank Alessio L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDxbPalm, Director of Operations at Sofitel Dubai The Palm Resort & Spa, responded to this reviewResponded 1 week ago

Dear Alessio L,

Thank you for posting your review on TripAdvisor following your recent stay at Sofitel The Palm Dubai.

It is a delight to read that your thoroughly enjoyed your stay, the apartment allocated to you, the cleaning service, and the variety of food offered in breakfast.

On the other hand we regret to learn our "heartists" failed to meet you with a warm smile.

We have shared your constructive comments with the rest of the team and we hope to have the pleasure of welcoming you and your family back soon.

Sincerely,
Ramsey El Saarany
Director of Operations
Sofitel the Palm Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I tried to call them on Monday 8:40 pm to make a restaurant reservation, got the reply that: sorry they r closed.
Next day i called 13 times with no response from the Reception. The 14th call got the reply of : sorry we r in a busy time and kept on hold for 7 mins without transferring to the restaurant reservations.
The customer service doesn’t deserve a 5 stars hotel

Stayed: May 2018
2  Thank stevanoalmoghrabidxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDxbPalm, Director of Operations at Sofitel Dubai The Palm Resort & Spa, responded to this reviewResponded 1 week ago

Dear stevanoalmoghrabidxb,

Thank you for sharing your valuable feedback on TripAdvisor following your recent stay in our resort.

We regret to learn your disappointment concerning the reception' services and rest assured that your feedback has been investigated and addressed accordingly in order to ensure we have no repeat of instances of this nature. Furthermore, we have sent you a private message inquiring about your contact details to further discuss your feedback and personally restore your confidence in our Resort.

Thank you for making Sofitel The Palm your resort of choice. We look forward to welcome you back soon!

Sincerely,
Ramsey El Saarany
Director of Operations
Sofitel The Palm, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We chose Sofitel The Palm for the celebration of my wifes 50 yrs birthday. One week in heaven. The staff helped me arrange everything from flowers and bubbly to a special surprize thad made my wife very happy. ( You know, happy wife, happy life..) Special thanks to the staff in the Millesime Club, Paulo and Joanna at concierge desk and customer relations! You are the best! The hotel is lovely, we had 2 suites, nothing at all to remark! Simply #1. The pool, the beach, cleanliness, service, food, breakfast. We are very pleased and we will definitely come back next time in Dubai! All the best from Sweden!

Room Tip: The junior Suites are a lot of value 4 money.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Anders M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDxbPalm, Director of Operations at Sofitel Dubai The Palm Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Anders M,

What a wonderful review! Thank you for taking the time to share it here and for choosing Sofitel The Palm Dubai as your preferred vacation destination.

We are very pleased to read that you have thoroughly enjoyed your stay with us highlighting the facilities, the quality of food, the breakfast , the level of cleanliness across the resort and most importantly how our team of dedicated "heartists" helped you organize the surprise for your wife's 50 years anniversary.

The team has told me about the wonderful surprise and it was our pleasure to help you execute such a magnifique surprise.
We are very happy to know that this was the highlight of your stay.

I have shared your compliments to the team who were very motivated and inspired after learning about your feedback.

We look forward to welcoming you back in our resort for another memorable and magnifique stay Mr. Anders.

Sincerely,
Ramsey El Saarany
Director of Operations
Sofitel the Palm, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Another superb stay at this world class hotel. We just can't wait to return in October. With so many places to visit and stay, it says a great deal when we just want to return to the Sofitel.
Faultless.
Thank you to the amazing staff for looking after us so well. Joanna & Gracielle, you are a credit to Accor. The Millesime team, Kalpesh, Maria, Alexandra etc..you were amazing.
Thankyou

Stayed: April 2018, travelled with family
1  Thank PADDERS201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDxbPalm, Director of Operations at Sofitel Dubai The Palm Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear PADDERS201

Thank you for sharing your complimenting review in TripAdvisor.

We were absolutely thrilled to welcome you back and the whole team is delighted to read that you had an amazing stay in our resort.

At Sofitel The Palm Dubai, all our heartists make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us.

Thank you once again for your compliments and acknowledgements and we certainly look forward to your next visit in October.

Sincerely,
Ramsey El Saarany
Director of Operations
Sofitel the Palm, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews