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All reviews main building royal suite resort and spa in town night market sister hotel second building side street breakfast buffet within walking distance ideal location first floor early morning free shuttle the wi fi great room beautiful hotel
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Reviewed 7 April 2018

I love centrally located hotels for walking and this was one of them. It was a cute older hotel, with flowers and running water everywhere to make the stay enjoyable. I was upgraded to a garden room, which was at the very back of the hotel, but a nice walk through the gardens to get there.
The room was spacious and clean. The breakfast was acceptable and served by an attentive staff. Being solo, I was even put on the veranda, which was a nice change from other hotels.
The day market and night markets are close and I love to shop, many great restaurants line the main street, which is really just a road.The hotel sites in this cute quiet little town I fell in love with.
Tropical, quiet, peaceful, flowery hotel was a great experience.

  • Stayed: March 2018, travelled solo
    • Value
    • Rooms
    • Service
2  Thank samurai-sushi-sake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 14 April 2018

Dear samurai-sushi-sake,

Thank you for selecting Villa SANTI Hotel for your stay in Luang Prabang and for taking time to write a comment on Trip Advisor following your visit.

We are pleased to read that you seem to have enjoyed your stay in the garden room. We decided recently to move away from a buffet breakfast and are happy to see that you enjoyed it as well as the view from out terrace overlooking the main street.

We truly hope to be again of service to you should your travel plans bring you back to Luang Prabang.

Your Villa SANTI team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018 via mobile

This was the Spa sister hotel in its wonderful garden setting. Gardens have water flowing, tropical plants, an outside large swimming pool area and outdoor seating areas. The interior is colonial style with lovely local touches of woven fabric. Rooms are spacious with good WiFi, and mosqupto nets. Breakfast delightful and all you could wish for. Wish we could have stayed longer than 3 days.

Stayed: March 2018, travelled as a couple
2  Thank Blambarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 19 March 2018

Dear Blambarb,

Thank you for having taken the time to write a comment on Trip Advisor following your recent stay at Villa SANTI. Guests feed back is of paramount importance to us.

We are delighted to read that you seem to have enjoyed your stay with us and appreciated our hotel facilities. It is also very nice to see that you enjoyed our breakfast and that you wished you could have stay longer with us!

Hopefully we will be able to again be of service to you.

Your Villa SANTI Team.

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Reviewed 12 March 2018

We recently stayed at the property in the annex. We would agree with other reviews that the rooms are tired and in badly need of renovation. However, the location is fantastic in realtion to the night market, palace and the many Wats. We enjoyed breakfast in the main building and on one morning watching the monk walk from the balcony. We enjoyed the breakfast as it was a nice departure from all of the buffets we had over our 3+ weeks. We also found the staff from reception, dining and housekeeping to be very inviting and courteous. We loved seeing their lovely smiles during the day. While the room was disappointing.....the overall experience was one of the best we had during out trip and made Laos our favorite country of the 4 we visited.. Thank you.

Room Tip: Great location in Luang Prabang.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Rik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 19 March 2018

Dear Rik B,

Thank you for taking the time to write a review on Trip Advisor following your recent stay at Villa SANTI. Guests feedback is of utmost importance to us as it enables us to rectify potential mistakes and/or deviations from established policies.

We realize that our rooms are in need of renovation and are currently planning their "up-lifting". We are happy to read that you enjoyed our "a la carte" breakfast, which we purposely changed from the former buffet we used to display.

Your very nice remark regarding the friendliness and service mindedness of our associates was duly relayed as this goes a long way to boost their morale and enthusiasm. It is also very nice to read that you had one of the best experience of your journey while staying with us.

Hopefully we can be again of service to you!

Your Villa SANTI Team!

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Reviewed 12 March 2018 via mobile

We enjoyed our stay here very much. The scenery around is so beautiful with a nice and peaceful garden, lovely swimming pool. It make you feel very relax and there are lots of spaces for the kids. Room is very clean and well decorated.

Stayed: February 2018, travelled with family
1  Thank Kerr A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 19 March 2018

Dear Kerr A,

Thank you for having taken the time to write a comment on Trip Advisor following your recent stay at SANTI Resort & Spa. Guests feed back is of utmost importance to us as it represents one of the best tools to correct deviations from established procedures and improve our service.

The review came under Villa SANTI, which is our sister hotel in town, but it seems that you are referring to our Resort on the outskirts of Luang Prabang. We are very happy to read that you seem to have enjoyed your stay with us in such great natural surrounding.

We appreciate your comment about the cleanliness of your room and have relayed it to our housekeepers.

We all hope to be again of service to you.

Your SANTI Resort team!

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Reviewed 10 March 2018 via mobile

We stayed for a night at the hotel before moving to its sister property further away from town.

This town hotel is well located in town and just a short stroll to the night market, palace museum and many nice restaurants.
The room is clean and quite spacious, I agree with other reviews about the tired feel, but for the price, the good breakfast and the location, it’s overall a good deal.

Stayed: March 2018, travelled as a couple
1  Thank LThang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaSanti, General Manager at Villa Santi Hotel, responded to this reviewResponded 11 March 2018

Dear LThang,

Thank you for your review of Villa SANTI Hotel on Trip Advisor. We did not realize that you visited both our hotels and a grateful for that.

Villa Santi is located nicely in the center of everything. We are aware of the need for an uplift of our rooms and are precisely working on a renovation plan. This plan should be finalized soon.

We have relayed your positive comment about breakfast to the kitchen and the restaurant teams.

Let's hope that you will visit us again should you return to Luang Prabang.

Your Villa SANTI team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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