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All reviews french colonial style la belle epoque organic garden main building tuk tuk beautiful property in town turn down service colonial feel huge bathroom four poster bed overlooking the garden the general manager lush gardens rooms are spacious beautiful pool each evening
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Reviewed 19 January 2018

My husband and I stayed at the lovely Luang Say Residence for three nights during the final leg of our trip to SE Asia. This hotel is a perfect luxury boutique hotel--wonderful welcoming staff, great food, AMAZING room, shuttle service to town, etc. I wouldn't change one thing about our stay, except to extend it.

The hotel bar (inside) was so well decorated, it felt like stepping back into a bygone era. A real fire is positioned at the center of the, surrounded by leather chairs, antique books, and vintage bottles of wine and spirits.

The infinity pool is relaxing, and the hotel provides cold water, fans and pillows on each teak chair.

We stayed in a lovely suite (room 601) with a large patio and view of the mountains. The room has great Indochina-colonial details, like the stately 4 post bed and antique pictures of Luang Prabang.

What stood out the most is the phenomenal staff. They provided us with excellent recommendations, helped us with the hotel's free bike rentals, and offered door-to-door transport to the downtown area. It really felt like coming home. When we left (sadly), the entire front desk staff came outside to see us off--it was a little detail, but it made such a big impact on our stay.

This hotel deserves 5 stars. I can't wait to come back!

Date of stay: January 2018
2  Thank SJEdwards86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 5 February 2018

Dear SJEdwards86, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your experience on your stay at The Luang Say Residence on TripAdvisor.
we are very happy to hear that you loved our Luxury boutique and warm welcoming staffs, amazing rooms and great food. My staffs will be very happy and motivated when they hear your comments.
Thank you so much again, We look forward to welcoming you again in near future.

Kind Regards,
Francis.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018 via mobile

Our son had booked two suites some time ago so we could all spend Christmas together. After a short engagement, he and his fiancée decided to get married while were in Asia and could be their witnesses. This was going to change the dynamics of our stay a little! I contacted the hotel secretly and asked if they could provide flowers and champagne for the newlyweds at my expense. Yes, they could! The way they decorated the suite, so that the happy couple were genuinely overwhelmed, was brilliant - thank you. This set the tone for our stay: lots of helpful attention from staff, with breathtaking moments, such as the pool lighting and ambience on Christmas Eve. The French staff were excellent role models for local staff newer to using initiative and giving practical help. We enjoyed the calm of the gardens and sense of being in an oasis of tranquility. We did walk into town; we used the hotel shuttle and tuk tuks, to suit our activities. Transport and location were no problem at all. We also booked the ‘waterfall tour’, as proposed by the hotel, which we all enjoyed very much. We would happily have stayed on longer: we loved it!

Date of stay: December 2017
Trip type: Travelled with family
1  Thank VFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 5 February 2018

Dear VFLondon, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence.
It is however always refreshing to receive positive comments about our hotel and staffs. We do take pride in ourselves to provide the best service possible and ensuring every guest has a memorable stay with us.
Thank you again and looking forward to your next visit to Luang Prabang soon.
Best Regards,
Francis.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018 via mobile

To me, the worst part of traveling is being away from my home and the comforts of home, especially after a long day of exploring foreign lands. Luang Say residence alleviates those travel imperfections and goes above and beyond to make you feel comfortable and at home. The room was magnificent and roomy. The grounds, newly renovated and modeled to resemble French Colonial architecture, are equally stunning and it mirrors the whole quaint and charming vibe of Luang Prabang. Oh and the breakfast was delectable, with the best oatmeal I’ve ever had, fresh croissants and delicious congee rice soup. They take pride in everything the do and it shows. Our stay at Luang Say was the highlight of our trip through SE Asia and we look forward to returning in the future. Thanks to Lar and Franciose for going above and beyond to making us feel at home.

Date of stay: January 2018
Trip type: Travelled as a couple
4  Thank BrettL98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 5 February 2018

Dear Brett L, Thank you for your recent stay with us. we are very happy to know that you had a wonderful stay with us at The Luang Say Residence.
Thank you for sharing your comments in TripAdvisor, especially on our property and staffs, which made you feel like your second home. I will share your comments with my team which will motivate them to strive for more perfection.

Thank you again and we hope to seeing you again soon.

Kind Regards
Francis Fernandes.
Hotel Manager.

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Reviewed 15 January 2018

My husband and I stayed at The Luang Say Residence for three nights and both agreed it is one of our all-time favorites. The entire hotel is beautiful and charming and the staff is marvelous. From Ines' warm welcome at the airport to the moment we left the entire staff was friendly, helpful and seemed to anticipate our needs, always one step ahead. The hotel is located outside of the town, but there is 2-way shuttle service that we found to be extremely convenient and reliable. There are also bikes for the guests to take into town. We stayed in a Pioneer Suite, and it was beautifully decorated and very spacious. The breakfast is served a la carte and is very well done. The Rice Experience excursion was excellent and a great activity for all ages. We were sad to leave The Luang Say Residence and hope to be back.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank KC2287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 5 February 2018

Dear KC2287, Thank you so much for spending your quality time to provide us with your valuable feedback on TripAdvisor.
It's a great pleasure to know that Luang Say was one of your all time favorite hotel.
Thank you for your kind note on our beautiful and charming property, and friendly staffs. Your positive thoughts have been shared with the entire team, which will motivate them to strive for more.
Thank you again and We look forward to your next visit to Luang Prabang soon.

Kind Regards
Francis
Hotel Manager.

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Reviewed 9 January 2018

We almost cannot express how much we loved this hotel.
The building with its veranda, the bar and restaurant and the beautiful colonial rooms. The garden is an oasis!
We stayed with 2 adults and 2 kids in one suite.
Best of the hotel was the staff. Always friendly, helpful, correct. From the hotel manager to the cleaning staff. They made our son's 9th birthday a great succes by singing for him and offering us a delicious birthday cake.
Every night we found a little present in our room: bamboo straws, soap, clay elephants. A gift for us, but also to support villagers that make these.
The food was wonderful and the restaurant is one of the few places in town that has a kids menu. We loved sitting in the bar at night when the kids were asleep.
The hotel is a few minutes out of town, but the hotel provides bikes and a shuttle service.
We are definitely coming back!

Date of stay: December 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank rinskeblo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francis F, Manager at The Luang Say Residence, responded to this reviewResponded 10 January 2018

Dear Ietja, Thank you so much for the post! Highly appreciate it. Thank you also for sharing your experience on your stay with us on TripAdvisor.
we are glad to hear that you loved our hotel and it was like a home away from home. Thank you for your lovely comments on our friendly and helpful staffs, food at the restaurant and beautiful colonial rooms. I will share it with my team, which will motivate them to strive for more perfection.
Thank you again, We look forward to welcoming you again in near future.

Kind Regards,
Francis.
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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