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Reviewed 28 September 2020

We had the most amazing time at the President Hotel. We recently visited from the UK and we’re so glad we did. The hotel is super clean with precautionary signage and sanitiser available everywhere. Staff are all in PPE and we felt very safe throughout, they really have taken all the measures you could hope for to make your stay enjoyable. We could completely switch off from the stress of the world right now and just enjoy our beautiful surroundings in comfort.

The hotel is in a stunning location looking out to the sea with views of Kolocep Island and the coastline, it's so nice to hear the waves from your room all day long! The hotel has all the facilities you could want, the really generous and wide ranging Breakfast was great too as was the lunch we had from the Piano Bar. There was a bottle of wine and a nice fruit platter waiting in the room upon arrival which was a nice touch.

The staff are amazing, really friendly and helpful. Included in our booking was a hassle-free transfer from the airport which was really appreciated. We’d like to make a special mention to Arijan and Ozana who made sure we had a great room and helped us with some nice recommendations for dinner/drinks. Thank you for giving us a really memorable stay.

Access to the Old Town is really easy, there is a bus stop outside that gets you there in 10 mins and costs about £1.80 although you can walk along the well kept coastal promenade if you wanted drinks/food closer to the hotel.

We’re very sad to be leaving but if we ever come back to Dubrovnik, this will be the first place we’ll book to stay. Wish we could stay longer, thank you!

Room tip: I think all the rooms face the sea so you can't lose!
Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank andim631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valamar Collection Dubrovnik President, General Manager at Valamar Collection Dubrovnik President Hotel, responded to this reviewResponded 12 October 2020

Dear andim631,

Thank you very much for choosing Valamar Collection Dubrovnik President hotel during your stay in Dubrovnik.
We are delighted to hear that you enjoyed all of our facilities and hotel location. It always gives us great pleasure to hear our guests are happy and taking home nice memories.
Thank you also for complimenting our staff. I will for sure be sharing your comments with Arijan and Ozana, who are truly valuable part of our team.
I hope we will have the pleasure of welcoming you back at Valamar Collection Dubrovnik President hotel.

Warm regards,
Ivan Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2020 via mobile

The hotel was a great place to “escape” to during the pandemic.
Appreciate these are very difficult times for the industry and understand slight decline in services provided.
Small things make the difference so having no top up of tea bags and limited coffee sachets in the room were difficult to understand.
Social distancing measures in the food areas were changed during our stay. For example hot food was provided to us on a plate by the hotel servers but changed to self service with all sharing same cutlery in dishing up your food.
That aside the place was clean, staff very helpful and food very good.

Date of stay: September 2020
Trip type: Travelled with friends
Thank wenjef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valamar Collection Dubrovnik President, General Manager at Valamar Collection Dubrovnik President Hotel, responded to this reviewResponded 12 October 2020

Dear wenjef,

Thank you for taking the time to share your experience at the Valamar Collection Dubrovnik President Hotel.
We are sorry to hear that we did not meet your expectations regarding some services during your stay with us. Please be assured that we shared your concerns and suggestions to the respective department heads, all in order to improve ourselves and get us to the best expected level.
I am still pleased that you enjoyed some aspects of our services, and that you will take good memories home.

We hope to have the honor to welcome you again in the future.

Kind regards,
Ivan Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2020 via mobile

All the things as they should!
Location is great and services were very good.
Rooms are generous in terms of space and all staff are taking good care considering the pandemic situation we are facing now.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank bogdanlupu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valamar Collection Dubrovnik President, General Manager at Valamar Collection Dubrovnik President Hotel, responded to this reviewResponded 24 September 2020

Dear bogdanlupu,

Thank you for taking the time to write such a positive feedback following your recent stay in Valamar Collection Dubrovnik President.
I am delighted to hear that you were impressed with the property and the service. We continuously strive to offer the best hospitality in Dubrovnik, and we appreciate the feedback of our dear guests such as yourself.

Hope we will have a chance to be your hosts again.
Kind regards,
Ivan Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2020 via mobile

We loved our stay at Valamar President. The views are absolutely incredible, and well worth staying for alone.
We booked a superior room, which came with a seating area and a huge balcony, which was well worth it. V Level was not really worth it for our stay as it was so quiet, but guests with V Level do get a special area at the pool, on the beach and inside as a lounge.
During our stay it was very quiet due to the coronavirus pandemic, but we felt very safe throughout and suitable measures had been taken across the hotel.
I would particularly recommend having a massage or other treatment in the spa - so relaxing, and good value.
The hotel is really well located with a bus stop directly opposite (buy your tickets in the hotel shop), but we also accessed a couple of places via Uber, which was super quick. We walked into Lapad most days (20 minute walk, but the path can get very hot!), which had some good places to eat lunch. The hotel was very quiet during our stay, but we would thoroughly recommend it. Reception staff were excellent (thank you Dragan in particular!) and organised a late check out for us due to a late flight. This was hugely appreciated, and really went above and beyond. The food was really nice and served buffet style during coronavirus, with staff serving. All quick and nicely done. Great service from Bozena in the piano bar!
We were sad to not be able to visit Montenegro or Mostar during our stay as we enjoy day trips. However, we did go to the Elaphiti Islands. Personally for us, this trip was a little long (8.5 hours) as so many souvenir shops, etc were closed on the islands due to coronavirus. However, it’s a good trip if you like snorkelling and swimming.
Thank you for a brilliant stay!

Date of stay: September 2020
Trip type: Travelled as a couple
Thank MatthewWilliamson89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valamar Collection Dubrovnik President, General Manager at Valamar Collection Dubrovnik President Hotel, responded to this reviewResponded 22 September 2020

Dear MatthewWilliamson89,

Thank you very much for such nice words and review.
We are pleased to hear that you enjoyed in your stay with us and that you had a fantastic holiday.
We strive to make our guests’ experiences memorable and we are delighted to learn we are succeeding at that.

Thank you once again for staying with us and we hope we will have the pleasure to welcome you again in the near future.

Warm regards,
Ivan Sabljić
General Manager

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Reviewed 19 September 2020 via mobile

First time staying at a 5 star hotel, and i am truly impressed. Form the beginning everything was nice and easy. Service throughout whole hotel was awesome, communicative, making experience even better. Position of the hotel is perfect, not too far out of old town, but placed in rich also peaceful neighborhood. I just can't say anything bad about this place.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank Marijan1309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valamar Collection Dubrovnik President, General Manager at Valamar Collection Dubrovnik President Hotel, responded to this reviewResponded 21 September 2020

Dear Marijan1309,
Thank you very much for choosing Valamar Collection Dubrovnik President hotel during your stay in Dubrovnik.
We are delighted to hear that you enjoyed every ascpet of the hotel, from the beginning to the departure. It always gives us great pleasure to hear our guests are happy and taking home nice memories.

We hope to welcome you again.

Warm regards,
Ivan Sabljić
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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