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All reviews we loved our stay staff was very friendly and helpful lovely room pool volcano
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8 - 13 of 279 reviews
Reviewed 27 February 2020 via mobile

Eight of us were staying in a home stay in Antigua, the last weekend we wanted four rooms in a nice hotel. Being we were already here we wanted to see the hotels and maybe even look at a room.
I was meeting my friend here to take a look. I arrived early. The front desk clerk was having a personal call and refused to acknowledge me or even look up at me.
I was ten minutes early so I took a look at the lobby and the pool. I used the men’s room.
The front desk went wild. She started screaming at me that men’s room was only for guests. She was screaming at me and it was embarrassing. She basically kicked me out!
Needless to say we did NOT book this hotel for our group!

Date of stay: February 2020
Trip type: Travelled with friends
3  Thank Sfphotocraft
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 February 2020

Our room for 2 was on the second floor. Huge, actually 2 rooms. Nicely furnished . No A/C but a ceiling fan that cooled the room very well. Staff super, spoke English.
Have a breakfast that is $6. Made to order, and was worth 2-3 x the price. Let them book you ride to the airport and also tours.. They are cheaper than on TripAdvisor Located 20 yards from the central park, and easy walking distance to all the sights. These is a excellent pool..

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank rondaltorio
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mexicohicks1, Director de Relaciones con Clientes at Hotel Casa del Parque by AHS, responded to this reviewResponded 18 March 2020

Hello! thank you for your comment about our hotel, its a pleasure to us to know that you enjoyed your stay with us, we hope to see you soon, regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2019

We booked this hotel because of its great location, pool and parking. It had good reviews in Lonely Planet. I had requested an upstairs room, with a balcony, and that is what we got, with a view of the volcano. The room was very clean. However, it is way overpriced for what you get- tiny, although quaint and rather charming rooms. The big drawback was the noise. It is next door to a venue with five bars in it, and very loud music reverberates through the walls from Thursday - Saturday night, until 1am. There was no way we were going to be able to sleep through that! To their credit, the management rang the bar and asked them to turn it down, which they did, but it was still terribly loud. The manager then came up and offered us a room at another hotel, which we were happy to take, and organised a bus to take us there. The other hotel, though less well located, was quieter and equally comfortable and clean.
If loud noise worries you, this is not the place for you. Unfortunately the noise is nothing they can control,

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Service
1  Thank cbranson2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 June 2019

We stayed 4 nights at the end of April the hotel is charming and the rooms were beautiful and clean with the location close to everything , the courtyard was beautiful and the pool was appreciated after days out touring and enjoying Antigua , they arranged tours to Pacaya and Lake Atitlan for us which were excellent . The staff were great with Mildred being fantastic in looking after us , we really enjoyed our stay

Date of stay: April 2019
Thank Janine A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mexicohicks1, Director de Relaciones Públicas at Hotel Casa del Parque by AHS, responded to this reviewResponded 19 June 2019

Hello, thank you for your comment, its a pleasure to us to know that you have enjoyed your stay with us, we are always working to improve all our services and bring and excellent and memorable stay to all our guests.

We hope to see you soon in your next stay in La Antigua, warm regards.

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Reviewed 23 May 2019

This is a great hotel. the location is amazing, only half a block from the City Center and 3 blocks from the famous Arco de Santa Catalina. From the erstaurant and pool you have a spectacular view of the Volcano de Agua. The services ia fantastic, ask from Rosy, Milderd or Luis at the front desk. The are very helpful and friendly. They also are pet friendly, the always put food and water outside for street dogs. The rooms are really beautfiul you will really enjoy it.

Room tip: ask for the ones on the second floor the have a nice view to the volcano from the front door.
Date of stay: May 2019
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank L4111NBmmc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
mexicohicks1, Director de Relaciones Públicas at Hotel Casa del Parque by AHS, responded to this reviewResponded 19 June 2019

Thank you for your comment, its a pleasure to us to know that you have enjoyed your stay with us, we hope to see you in your next stay in La Antigua, regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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