This hotel is lovely. The rooms are large and spotless. Happy hour is in the uncovered unique front entry courtyard and includes full kitchen service and high quality bar drinks at very decent prices.
The desk staff could be given greater flexibility to solve problems. There was substantial noise in our room from some sort of duct cleaning overhead of our room from 1030-1115 pm. A call to the front desk was met with an unfulfilled promise to deal with it. A visit to the desk resulted in an explanation and a promise that the noise would stop in 5 minutes. It stopped about 10 minutes later.
On checkout the desk staff were very reluctant to part with either a $50 discount or a $40 USD used but lovely wool throw as compensation for the noise disturbance, and took multiple calls to managerial staff and about 15 minutes to agree. This was a blemish on an otherwise suburb place.More