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Reviewed 31 December 2017

We are very satisfied with this hotel and the services provided by its staff. That's why we will always recommend this hotel in Singapore.

We will definitely stay at this hotel on our next trip to Singapore.

Room Tip: Rooms are very quieter and comfortable!
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank HomeroA49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissôtel C, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded 3 January 2018

Dear Homero A

Thank you for your positive endorsement of our hotel.

We will continue to strive to deliver a high standard of service for our valued guests.

It would be a pleasure to welcome you back for another lovely experience soon.

Warm Regards, Rainer Tenius - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

Booked a room for my fiance's birthday (+ my friend was having wedding lunch banquet on the same day).
I was one of her bridesmaid, thus we reached the hotel at 10am.
Previously I was guaranteed an early check in at 12pm, but I went to try my luck by checking in around the same time as the bride, and we really did managed to check in at 10+am.
The room assigned was near the end corner, so it was a super long walk from the lift area.

After the banquet, once we are back in our room, we found a letter got slip under our door, and apparently they mentioned that they need us to give them a call.
Other than the letter, we found a bottle of wine with 2 wine glasses and a small box of chocolates were placed on our table.
After I made a call (as per requested in their letter), i found out that the bottle of wine was complimentary for the birthday. Additionally, after the call, they sent up a birthday cake and card.
It was a super lovely gesture and surprise. I really felt very touched that they took that extra miles to celebrate my fiance's birthday

Additionally, their employees will greet you with smile whenever I passed by them, be it at the lobby or at the corridor, it really makes you feel welcomed~

Also, my friend's Banquet Manager (if I did not remember wrongly, it was Sean) was very professional and helpful too!

It was really a good stay at Swissotel Merchant Court, will definitely come back for a stay again!

Room Tip: Do not take room that is too corner, will be quite far from the lifts
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dodidodidoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissôtel C, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded 3 January 2018

Dear Dodidodidoh

Thank you for taking the time to share such a favourable and retailed review with us.

We are delighted to know that you and your fiance had a wonderful stay and had a memorable birthday celebration with us.

It would be a pleasure to welcome you back for another unforgettable experience in the near future.

Warm Regards, Rainer Tenius - General Manager

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Reviewed 30 December 2017

Really poor customer service, told wrong info during check in. Luggage not kept secured when told it would be.
Wrong room given.
Disorganized staff, poor manager
Real let down compared with another hotel I stayed at in Singapore

Stayed: December 2017, travelled with family
Review collected in partnership with swissotel.com
1  Thank matthewsD415LG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissôtel C, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded 3 January 2018

Dear matthewsD415LG

Thank you for taking the time to share your experience with us.

We regret to know that we did not meet your expectations and your stay was not as pleasant as we would have liked it to be. Please be assured that this is not our usual standard. We have shared your concerns with our team and are working on improvements.

As we endeavour to deliver quality service to our guests, your feedback is extremely important to us.

We hope to have the opportunity to welcome you back again for a better experience.

Warm Regards, Rainer Tenius - General Manager

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Reviewed 30 December 2017

The food at the high tea buffet has a decent spread with plenty of local fares like mutabak, satay, carrot cake, laksa, otah.
The salmom sashimi is very fresh.
Plenty of deserts to choose from. Cakes, make your own ice kachang and ice cream. Their durian mousse is excellent, almost like eating the real thing.
Food is replenished promptly. I did not encounter even once where any food is finished.
What I really want to comment about is the service level of the staff. The staff for our table is Hazel IP and she is really attentive. Our plates were cleared promptly, and she attended to our requests for tea and coffee immediately.

It's a very good experience overall. Will come back again.

  • Stayed: December 2017, travelled with family
    • Location
    • Service
1  Thank KyneL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissôtel C, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded 3 January 2018

Dear Kyne L

Thank you for sharing such a lovely review with us.

It is always heartwarming to receive positive feedback from our valued guests and we will continue to strive to exceed the expectations of our guests.

We look forward to welcoming you back again to experience our Swiss hospitality delivered with Nyonya geniality.

Warm Regards, Rainer Tenius - General Manager

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Reviewed 30 December 2017

Great hotel in a good location. Hotel facilities and staff are excellent we felt very welcome during our stay and nothing was too much trouble for the staff. We will definitely stay at this hotel again.

Stayed: December 2017, travelled as a couple
Review collected in partnership with swissotel.com
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swissôtel C, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded 3 January 2018

Dear John S

Thank you for your excellent review of our hotel.

We are delighted that you had a pleasant stay with us and were pleased with our hotel facilities and service.

It would be a pleasure to welcome you back in the not too distant future.

Warm Regards, Rainer Tenius - General Manager

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