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NicolettaRB
Munich, Germany

Great for kids, very helpful staff, rooms quite old

4.0 of 5 bubblesReviewed 7 Aug 2019
The staff were very caring, amazing facilities for the kids, great pool, good location. However, the rooms are a bit dated and not what you normally expect from a Shangri-La in a business location. With a family tho, this is a great hotel as the kids have some much to do and are well taken care of.
Date of stay: July 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this review
Responded 8 Aug 2019
Dear guest,

Thank you for your positive review via TripAdvisor.

I am delighted to know you had a wonderful time at our family-friendly resort and appreciate the facilities, swimming pools, location as well as the team!

We hope you will visit us again should your travels bring you back to Singapore!

Yours sincerely,

Gavin Weightman
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 6 August 2019 via mobile

We were fortunate enough to have stayed here during our holidays and we would highly recommend this place to any family or couple looking for a very tropical hotel in a major city.
We were blown away by how lush and tropical this hotel was, the view from our balcony was hard to believe that the craziness of Singapore was just minutes away.

The pool and beach were perfect for our kids and they especially loved the kids club.

We also all enjoyed the buffet breakfasts and buffet dinners which are on the very pricey side but worth it.

This resort is a must do if you’re in Singapore but book well in advance because it’s so popular

Date of stay: August 2019
Trip type: Travelled with family
5  Thank coffeenut88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this reviewResponded 8 August 2019

Dear guest,

Thank you for your positive review and recommendation!.

We truly appreciate your compliments and look forward to the opportunity to be of service to you again in the near future!

Yours sincerely,
Gavin Weightman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2019

I stayed at Shangri-La's Rasa Sentosa Resort in July for one week with my wife, 9 year old son and 2 year old daughter. We had an amazing stay overall. The facilities are excellent and the staff very attentive. The incredible breakfasts were the highlight for us. The array of choices and quality of the food was superb. The whole family loved it. There was occasionally a short queue for a table in the morning, however, it wasn't too onerous. The only negative was that the outdoor breakfast seating area was not cleaned very well after the previous guests had vacated the table. For this reason we elected to eat inside on the other 6 days where the seating areas were cleaner. It should be noted that this hotel is very much catered for families, so if you would like a quiet place as a couple I would advise going onto the mainland.
My son and daughter loved the pool. There was a suitable pool for both their ages. My son also enjoyed the slides.
Room service was timely and the food once again fantastic. I treated myself to the fillet mignon on one night and the steak was cooked to perfection.
Our room was sizeable (pool view deluxe room) and was big enough for the 4 of us. The room did have an off putting odour which was evident later in the morning. Whether or not this was from the drains I'm unsure? After servicing the room smelt beautiful and fresh again.
I brought this to the attention of Eris the duty manager and he gave me the option of moving rooms. We elected not to do this due to the logistical side of things with all 4 of us. The management said that they would ensure the room was cleaned and freshened early each day. The following day the room had still not been serviced by 4.30pm when we entered the room as my daughter needed a nap. This was disappointing and I brought it to the attention of Eris, the duty manager. Eris offered a $150 dining voucher which I felt was just what was required. It ensured that I still had a favourable view of the hotel as a whole.
The hotel is close to all the attractions. We walked to the Luge which my son and I loved. I'm glad I didn't put my 2 year old on the chair lift associated with the Luge (an option for us), as the height would have freaked her out (just a single metal bar offering safety protection). We caught the free bus 'A' to the central park area (aquarium and water park - both amazing). Just a 10 minute bus ride.
Staff-wise, Faith and Roy were excellent in the fun club making balloons for both my kids as we waited for breakfast.
I would like to mention Richard who was handing out the pool towels in the towel booth for our entire stay. Richard retained a happy smile for the entire time and could not have been friendlier despite a fairly monotonous task. I'd appreciate if his excellent attitude could be rewarded in some way should the hotel manager read this summary.
We will certainly be back.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Kez K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this reviewResponded 8 August 2019

Dear guest,

Thank you for sharing your stay experience via TripAdvisor.

While I am delighted to know your family had an enjoyable time at our resort, and appreciate our facilities, cuisine, swimming pools and water slides, I’d also like to take this opportunity to apologise for the delay in refreshing your room. Indeed the high occupancy during the summer vacation season is no excuse for not meeting your expectations.

Your kind compliments on Faith, Roy and in particular, Richard are very much appreciated, and have been shared with the team.

Once again, thank you for your review and all of us look forward to be of service to you and your family again in the near future.

Yours sincerely,
Gavin Weightman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2019

We spent a week vacation at Sentosa and stayed at Rasa Sentosa. while i found the hotel a bit too on the commercial side at the reception area and welcoming / departure - the hotel staff and team have been great during our stay! The pool is quite big but was too overcrowded.... the food is fabulous and the Chef was very attentive to our special requests. It is indeed a very children friendly resort.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Prema J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this reviewResponded 21 August 2019

Dear guest,

Thank you for taking the time to share your stay experience.

We appreciate your compliments on the team and cuisine, as well as the personalised service of our Chef.

All of us look forward to be of service to you and your family again soon!

Yours sincerely,

Gavin Weightman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2019 via mobile

I read a few bad reviews on here so i wasn’t expecting too much. It was perfect. Great pool area, our 2 year old loved it, the fun team always have games going on for the kids. Never had a problem getting 2 sun beds side by side.

Breakfast was amazing, probably the best I’ve had. Huge selection and quality was great all week.

We had the buffet one night and it was also excellent, expensive but excellent.

Beers were expensive by the pool but happy hour is buy one get one free from 5-6. There’s is also a 7 Eleven next door, I bought some beers there and put them in the room fridge.

We took the free bus to Vivocity a couple of times. Lots of restaurants there to choose from and also Timezone.

It’s also about $14 taxi to Clarke Quay, heaps of restaurants bars etc there.

Love the vibe here doesn’t feel like your in the city at all.

Will be back one day for sure

Date of stay: July 2019
Trip type: Travelled with family
4  Thank derekayy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this reviewResponded 21 August 2019

Dear guest,

Thank you for your review via TripAdvisor!

We are happy to know your family had an enjoyable time at our resort and appreciate our swimming pools, cuisine, complimentary shuttle bus service to Vivo City, as well as the Fun Team!

Please visit us again should your travels bring you back to Singapore!

Yours sincerely,

Gavin Weightman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2019 via mobile

I stayed for 10 days.

Everyone there won't let you need anything as everything is well prepared.

The pool staff "FUN TEAM" are just amazing with thier intrestin activities.

The hotel staff care about everything related to guests as me and my family were sick when we arrived & the guest relation manager sent to our room some lemon and honey just to make us feel better.

Transportation is for free either you use the hotel shuttle or the public island bus.
THANK YOU SHANGRI-LA for making my summer holiday an exciting memorable holiday.

Tour desk are so helful and always greets the gusts with a wonderful smile.

Date of stay: July 2019
Trip type: Travelled with family
4  Thank Sul120
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SENGM1, General Manager at Shangri-La Rasa Sentosa, Singapore, responded to this reviewResponded 21 August 2019

Dear guest,

Thank you for your review via TripAdvisor.

We are happy to read that your family had a memorable holiday at our resort and appreciate the staff at the Tour Desk, the Fun Team and the daily activities, complimentary shuttle bus service, as well as the little touches of our Guest Relations Manager, Soo Fei.

My team and I look forward to welcoming all of you back to our resort in the near future!

Yours sincerely,

Gavin Weightman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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