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The Ritz-Carlton Jakarta, Pacific Place
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Reviewed 3 weeks ago via mobile

We indulged ourselves and tried the Sunday lunch at the Ritz-Carlton Pacific Place.
Finding the right entrance was a little confusing for the first time visitor but after asking for directions and climbing a dozen or so stairs we found the main entrance. A very helpful and friendly doorman led us to the lift and pressed the button to the 6th floor for us. The lift door shortly opened to the Pasola restaurant reception area. The light from the large windows was bright and contrasted dramatically to the lift. Adding to the dazzling light were the friendly smiles from the staff that greeted us. We were escorted to our table for two and treated to some very professional VIP treatment which was much appreciated. I felt that the food selection was limited but what it lacked in size and variety it made-up for in quality. All the food displays were voluptuous and artistically presented. Top marks for that. Noteworthy were the delicious Tai style Prawns and the rice cooked with lime leaves it was perfection on a plate! The bread rolls with sunflower seeds were just right and a delicious way to absorb the tasty baked oysters with cheese source. The mini fish and chips with tata source was very more-ish and the eggs benedict were perfect. The desserts were fine but the coffee which accompanied it was terrible. It was rough and bitter and tasted like the variety popular with every taxi driver and security guard working late. I did tell the friendly chef about this assault on my pallet which he took note of.
Also the 3 major food stations were oddly arranged creating a few bottle necks for the guests and the temperature of the dining area could have been much cooler. This was the price I suppose for the large bright windows. The furniture was not noteworthy, neither was the décor which all seemed rather bland and blah and despite the occasional peace of luxury marbal on the floor lacked character. The attractive lights above the main buffet did little to help the overall airport departure lounge feel. Adding to the uninspired interior design and wishy-washy feel was the 'mood music' which would have been perhaps more suitable at a spa.
What made the restaurant Sunday Lunch (as it started at 12:00 it couldn’t be called Brunch) so special was the attitude of the staff which I can only describe as a credit to the Ritz-Carlton as they were in every way helpful, efficient, friendly highly professional and in a word, FANTASTIC. Even the chef made an appearance and gave me a tour of his food pointing out many delicious looking items that I had missed on my initial walk around the buffet.
A BIG THANK YOU to Hamidah and Desy and all the excellent Indonesian staff at Ritz Carlton Padific Place .

Stayed: April 2018, travelled as a couple
Thank Andre E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Pre-arrival confirmation and check-in were very smooth. Only thing I didn't find efficient was the need to take a lift up to the 21st floor to check-in and then another set of lifts to go to the room. Upon arrival, I felt the lobby area and floor corridors a bit dated, compared to when I stayed about 3 years ago.

Room size is bigger than average business hotels with the usual amenities and sofa area, desk, mini bar, walk-in closet and sideboard. Very clean and wonderful mattress/pillows for a very good night's sleep. Toiletries are from Asprey, an English brand. The bathroom has a good size bath tub, shower, toilet and 2 sinks.

Room service is 24-hour with the usual all day dining menu and also a kids menu (see photos). The food is as expected of a 5-star hotel. There is a lounge for guests that serves breakfast, morning tea, light lunch, afternoon tea and refreshments. Breakfast offers the standard American and Continental options, and a small range of local Indonesian dishes. The proportion of the buffet is good to keep food fresh and minimise food wastage.

There is a spa offering the usual massage and facial treatments though I didn't have the time to try it. The gym has the standard modern equipment but is not spacious - only room for 1 to lay a mat for stretching and cool down. The pool is not Olympic size but good enough for a few laps and to rest and relax in the sun.

Connecting the hotel is a shopping mall Pacific Place with many better known brands such as Hermes, Nike, Under Armour and a variety of restaurants and dining places. There are also 2 "parks" for kids to play (admission fee applies).

Conveniently located for business travellers who have meetings nearby in other office buildings e.g. Indonesian Stock Exchange Building

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Service
Thank Sunshinetips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We have been very lucky that we selected this hotel for our long term stay staff and service is excellent Triana from house keeping and rest of the staff from different departments in which few names are Syah,nova,rian,arni,juwita,norol,icup,mirza, wahyu,tri,desy,Henny,Lita,zai,maqda,Chris,Andi, putro,Dika,dimas,Ruth,risky,anas,mia,noami,kezya,Fahri, ismanto,satia, hyzkel and aristia all have been very kind during our 6 month stay nov 2017 April till 2018 here at Ritz Carlton Pacific place, they are simply the best when it comes to service and quality, I would highly recommend people to stay and enjoy their time here.

Stayed: November 2017, travelled with family
Thank Samar Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Wonderful 4 days experience. Amazing hotelAsiatic Luxury. Hotel staff very kind willingly and helpful. Very good food (breakfats lunch and dinner). Good situation. If I come back to Jakarta I will repeat if possible.

  • Stayed: April 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Gordini2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Thank you to Mr. Karan Berry, Mrs. Juni Hidajat , Ms. Alicia Suwandi, Ms Diah Novianti, Mr. Sutikno, Mr. Miko, Mr. Deden.
Equal Gemilang events could not have been a success without your support team!

We look forward to a successful working relationship in the future.

Cheers
Erlin Effendi
Director of eQual - PT. Gemilang Blesindo Utama.

  • Stayed: April 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank ErlinEffendi_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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