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“Wake up call to the Dining world in HK”

Gia Trattoria Italiana
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Ranked #829 of 12,423 Restaurants in Hong Kong
Certificate of Excellence
Price range: US$25 - US$115
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Restaurant details
Neighbourhood: Tai Fat Hau
Description: Gia Trattoria: Already a legend Original, rustic and casual, Gia Trattoria will continue serving Giando’s signature thin and crispy pizzas and of course also uses only the freshest ingredients flown directly from Italy.
Reviewed 10 December 2018 via mobile

Wonder what’s in store for the dining world in HongKong?
Friend of mine booked Gia Trattoria at Fenwick Pier Wanchai for her birthday and paid $2200 deposit. Unfortunately she got admitted to hospital and undergoes surgery 2 days before her birthday. We called to ask for a refund 2 days prior to the event and the calls were picked up by a nice gentleman called Sean. He offered alternative that he could think of to solve our problem based on the restaurant policy but they wasn’t good enough for us. If you wonder the alternative, it’s extending the validity of the deposit and allowed us to spend in anytime within a month. It could be a good alternative only if we are local or someone who stay in HK permanently.

Sean nicely escalated the case to Matteo who is the manager. He (Matteo) surprised us with everything that you can think of about bad service from body language to vulgar words. He mastered the art. Not to mentioned he addressed us as “sh**” too, and yes in front of rest of the guests.

I hope there is someone who can take the ownership of this case and few things that should be address by the company immediately

1) Instead of listen empathetically our situation; the manager vented his frustration to us.

2) Claiming will ruin our reputation. Perhaps there is call recordings or CCTV footage evidence

3) Should have evaluate this case by case to see if the guest has a genuine problem

I wish the management can take these kinds of things seriously. This is the service that can definitely break the company. If you haven’t fine-tuned your service effort, you could be facing a gloomy future.

Amazing Hong Kong, they said you should always travel to HongKong to eat? Think twice. Never think a restaurant can changed my view towards this country. It was a terrible experience, it blew our mind.

Date of visit: December 2018
1  Thank finzeanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 65 reviews

Reviewed 23 November 2018 via mobile

To everything there's a season, for every purpose there's a time under heaven. Now is the time for white truffle and Gia is the place for it.

We returned to Gia to revive the lingering tasteful truffle experience a year ago. This time we ordered Burrata cheese and roman style tripe to start off, and the star of tonight is the white truffle pizza, freshly baked from the oven topped generously with seasonal white truffle. All the dishes are simple and the seasoning are well balanced without overpowering the fresh ingredients. Only Gia is confident enough to expose its ingredients without much seasoning.

If France is a well dressed lady whose chin points higher when jewelled, then Italy is best described as a gladiator, no fine jewels can add to his confidence.

Date of visit: November 2018
Thank WY_GrandTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2018

The menu offers a wide variety of dishes. As started I had Octopus Salad, as main course Risotto with Mushroom, both delicious, same as in Italy. They were followed by a superb Tiramisu for dessert. I had a pleasant dining experience with food of the most exquisite flavours and for the good service. For this reasons I highly recommend going to GIA' restaurant.

Date of visit: November 2018
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Thank LuigiG1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2018

Came here for a birthday dinner. We were treated to glasses of prosecco as we sat down. Our table had an excellent view of Hong Kong harbour.
Our waiter was a little aggressive in suggesting that our choices of starters and mains would be too much food for us, but service was otherwise very good.
The Bucatini Amatriciana and Ossobuco were both delicious.
Would certainly recommend for a romantic dinner.

Date of visit: October 2018
    • Value
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Thank jamieg40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2018

This restaurant is one of my usual dining spot in hk and it was one of the very few italian restaurants in hk which serve authentic italian (i.e. roman style pizza, cook with italian tomatoes and etc.)

Date of visit: June 2018
    • Value
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    • Food
Thank WY_GrandTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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